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Problem
Washer is not filling
Filter is clogged.
properly.
• Make sure that inlet filters on the fill valves are not clogged. Refer to Cleaning the Water
Inlet hoses may be kinked.
• Check that inlet hoses are not kinked or clogged.
Energy efficiency
• This is a High-Efficiency (HE) washer. As a result, the water level settings for this washer
Insufficient water supply
• Make sure that both hot and cold water faucets are turned on all the way.
Washer door is open.
• Close the door and make sure that nothing is caught under the door preventing it from
Water level is too low.
• The water will not normally cover the clothes. The fill level is optimized for the wash
Water in the washer
Drain hose is kinked, pinched, or clogged.
does not drain or
• Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under
drains slowly.
The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the
washer.
• Move the end of the drain hose so that it is lower than 96 inches (2.4 m).
Buttons do not
Buttons are disabled when the door is open.
function properly.
• Press again after closing the door.
A shortage alert
The washer is not level.
appears even after
• Make sure that the washer is level and all four feet rest firmly on the ground.
you filled the
dispensers for the
Reservoirs were refilled before the shortage notification was sent.
detergent and
• The washer detects and sends shortage notifications at the end of the wash cycle.
softener.
Performance
Problem
Wrinkling
Washer is not unloaded promptly.
• Always remove items from the washer as soon as the cycle is complete.
Washer is overloaded.
• The washer can be fully loaded, but the drum should not be tightly packed with items. The
Hot and cold water inlet hoses are reversed.
• Hot water rinse can set wrinkles in garments. Check the Inlet hose connectors.
Inlet Filters in MAINTENANCE.
may be different than for conventional washer.
closing completely.
motion to achieve the best wash performance.
the washer.
door of the washer should close easily.
Possible Cause & Solution
Possible Cause & Solution
TROUBLESHOOTING
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