Epson PLQ-35 User Manual page 49

The print head is damaged.
Caution:
Never replace the print head yourself; you may damage the printer. Also, other parts of the printer must be checked when
the print head is replaced.
All the text is printed on the same line.
Cause
No line feed command is sent at the end of each
line of text.
The printout has extra blank lines between lines of text.
Cause
Two line feed commands are being sent at the end
of each line of text, because the printer's auto line
feed setting is on.
The line space setting in your application software
is incorrect.
The printer prints strange symbols, incorrect fonts, or other inappropriate characters.
Cause
Your printer and computer are not
communicating correctly.
The wrong character table is selected in your
software.
The printer you want to use is not selected in your
software.
Your application software is not configured
correctly for your printer.
Software settings override settings you make
using the default setting mode or the control
panel buttons.
Print the current settings in the default setting mode and check the
pin condition. See "Printing Your Printer's Current Settings" on
page 44 to see how to print them.
If some pins are broken, stop printing and contact your dealer to
have the print head replaced.
What to do
Set the Auto Line Feed setting to On in the default setting mode
so that the printer automatically adds a line feed code to each
carriage return. Contact your administrator for help.
What to do
Set the Auto Line Feed setting to Off in the default setting mode.
Contact your administrator for help.
Adjust the line space setting in your application software.
What to do
Make sure that you use the correct interface cable and that the
communications protocol is correct. See "Electronic" on page 63
and your computer documentation.
Select the correct character table using your software or the
default setting mode. The character table setting in your software
overrides settings made in the default setting mode. Contact your
administrator for help.
Choose the correct printer from the Windows desktop or in your
application before printing.
Make sure that your application software is configured correctly
for your printer. See your application documentation. If necessary,
install or reinstall the printer driver software.
Use your application software to select the font.
PLQ-35 User's Guide
Troubleshooting 49