Epson PLQ-35 User Manual
  1. Manuals
  2. Brands
  3. Epson Manuals
  4. Printer
  5. PLQ-35
  6. User manual

Epson PLQ-35 User Manual

Hide thumbs Also See for PLQ-35:
Table of Contents

Advertisement

Quick Links

User's Guide
NPD6419-01 EN

Advertisement

Table of Contents
loading

Related Manuals for Epson PLQ-35

Summary of Contents for Epson PLQ-35

  • Page 1 User’s Guide NPD6419-01 EN...
  • Page 2 Epson Corporation’s operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

  • Page 3: Table Of Contents

    Genuine Epson ribbon cartridge........
  • Page 4 Uninstalling the Printer Software............33 Uninstalling the printer driver and EPSON Status Monitor 3......33 Chapter 4 Maintenance Replacing the Ribbon Cartridge.
  • Page 5 PLQ-35 User’s Guide Help for Users in Thailand............56 Help for Users in Vietnam.

  • Page 6: Getting To Know Your Printer

    Getting to Know Your Printer Features Your EPSON PLQ-35 24-pin flatbed dot matrix printer provides high-quality printing and superior performance in a compact design. The printer has ability to handle a wide range of paper types, including passbook, single sheets, multipart forms with one original and up to six copies.

  • Page 7: About This Manual

    PLQ-35 User’s Guide About This Manual Where to Find Information The following manuals are supplied with your Epson printer. Start Here (paper manual) Provides information on setting up the printer and installing the software. User's Guide (this manual) Provides overall information and instructions on using the printer.
  • Page 8 PLQ-35 User’s Guide ❏ Microsoft ® ® Windows XP operating system ❏ Microsoft ® ® Windows XP Professional x64 Edition operating system ❏ Microsoft ® ® Windows Server 2019 operating system ❏ Microsoft ® ® Windows Server 2016 operating system ❏...

  • Page 9: Important Instructions

    PLQ-35 User’s Guide Important Instructions Safety Instructions Warnings, Cautions, and Notes Warnings must be followed carefully to avoid bodily injury. Cautions must be observed to avoid damage to your equipment. Notes contain important information and useful tips on the operation of your printer.
  • Page 10 PLQ-35 User’s Guide ❏ Do not place this product on a soft, unstable surface like a bed or a sofa, or a small, enclosed area, as this restricts ventilation. ❏ Do not block or cover the slots and openings in the printer’s cabinet, and do not insert objects through the slots.
  • Page 11 PLQ-35 User’s Guide ❏ Avoid electrical outlets controlled by wall switches or automatic timers. An interruption in power can erase information in the memory of your printer or computer. Also avoid outlets on the same circuit as large motors or other appliances that can cause voltage fluctuations.
  • Page 12 ❏ When you use paper that is shorter than 110.0 mm, set the paper eject direction to front. The factory set default is front. Please access http://www.epson.com for information. ❏ Do not insert paper that is curled or has been folded into the slot when you load it.

  • Page 13: For Users In Russia, Belarus, And Kazakhstan

    Address: Moscow, 129110, ul. Schepkina, 42, Bldg. 2a, Fl. 3 Business Center Chaika Plaza Telephone: +7 (495) 777-0355/56 web: http://www.epson.ru/ email: info_CIS@epson.ru EPSON EUROPE B.V. MOSCOW REPRESENTATIVE OFFICE Address: Moscow, 129110, ul. Schepkina, 42, Bldg. 2a, Fl. 3 Business Center Chaika Plaza Telephone: +7 (495) 777-0355/56 web: http://www.epson.ru/...
  • Page 14 PLQ-35 User’s Guide Production month and year: Labeled on the product with 8 numbers: YYYY.MM.DD Country of production: Labeled on the product Important Instructions...

  • Page 15: Chapter 1 Printer Basics

    PLQ-35 User’s Guide Chapter 1 Printer Basics Printer Parts printer cover Open this when replacing ribbon cartridge or removing jammed paper. control panel The printer’s operation panel. power switch Turn the printer on or off. front slot Loads the paper or the passbook.
  • Page 16 PLQ-35 User’s Guide parallel interface connector Connects the parallel interface cable. serial interface connector Connects the serial interface cable. AC inlet Connects the power cable. upper mechanism The unit that prints on paper. release lever Releases the upper mechanism to make it easier to remove paper when the paper is jammed.

  • Page 17: Control Panel

    PLQ-35 User’s Guide Control Panel Control Panel Buttons and Lights Factory Default Setting The explanation below is based on the factory default settings and the buttons and the lights functions may vary from the explanations below depending on the printer settings implemented to your printer.

  • Page 18: Consumable Information

    Epson may cause damage to your printer, which is not covered by Epson’s warranties. The model number for the genuine Epson ribbon cartridges for your printer is printed on the label inside the printer. See “Replacing the ribbon cartridge” on page 36 for the instruction on replacing the ribbon cartridge.

  • Page 19: Chapter 2 Paper Handling

    PLQ-35 User’s Guide Chapter 2 Paper Handling Paper Handling...

  • Page 20: Acceptable Paper Condition

    PLQ-35 User’s Guide Acceptable Paper Condition Caution: ❏ Do not use paper that is folded, creased, curled, torn, stained, or stamped. Use the paper that meets the paper specifications. See “Paper/Media” on page 68 for more detailed information. ❏ Illustrations below describe the condition of paper that can be used and cannot be used with the printer.

  • Page 21: Loading Passbooks

    PLQ-35 User’s Guide Loading Passbooks Caution: Always use the printer with the ribbon cartridge installed. Otherwise, paper jam may occur. You can load vertical-fold and horizontal-fold passbooks. Follow the steps shown below to load passbooks. 1. Turn on the printer.

  • Page 22: Loading Single Sheets

    PLQ-35 User’s Guide Caution: ❏ When you use a passbook, set Passbook mode to On and set Binding mode to the method for the passbook’s binding in the default setting mode. ❏ Use a passbook that has more than 60% reflectance.
  • Page 23 ❏ When you use paper that is shorter than 110.0 mm, set the paper eject direction to front. The factory set default is front. Please access http://www.epson.com for information. ❏ When you print a multipart form that is glued at the top, load the glued part first.

  • Page 24: Chapter 3 Printer Software

    About Your Printer Software Note: When using the printer connected over a USB interface, you can print using the Epson software on a Windows computer. When using the printer over another connection, contact your administrator. The Epson software includes the printer driver software and EPSON Status Monitor 3.

  • Page 25: Accessing The Printer Driver From Windows Applications

    PLQ-35 User’s Guide Note: While many Windows applications override the settings made with the printer driver, some do not, so you must verify that the printer driver settings match your requirements. Accessing the printer driver from Windows applications Follow these steps to access the printer driver from a Windows application: Note: The screen shots used in this procedure are from the Windows 10 operating system.
  • Page 26 PLQ-35 User’s Guide 2. Click Preferences. The Printing Preferences window appears, and you see the Paper/Quality, Layout, User Defined Paper, and Extension Settings menus. These menus contain the printer driver settings. Printer Software...

  • Page 27: Accessing The Printer Driver From The Start Menu

    PLQ-35 User’s Guide 3. To view a menu, click the corresponding tab at the top of the window. See “Changing the printer driver settings” on page 29 to change the settings. Accessing the printer driver from the Start menu Follow these steps to access the printer driver from the Start menu: Note: The screen shots used in this procedure are from the Windows 10 operating system.
  • Page 28 PLQ-35 User’s Guide For Windows 7/Windows Server 2008 R2: Click Start, and click Devices and Printers. For Windows Vista/Windows Server 2008: Click Start, click Control Panel, click Hardware and Sound, and then click Printers. For Windows XP/Windows Server 2003 R2/Windows Server 2003: Click Start, and click Printers and Faxes.

  • Page 29: Changing The Printer Driver Settings

    PLQ-35 User’s Guide When you click Printer properties in the menu displayed by right-clicking the printer icon, the Properties window appears, which includes menus used to make the printer driver settings. 3. To view a menu, click the corresponding tab at the top of the window. See “Printer Driver Settings Overview”...

  • Page 30: Printer Driver Settings Overview

    PLQ-35 User’s Guide Note: For Windows XP/Windows Server 2003 R2/Windows Server 2003, you can also view online help by right-clicking items in the driver and selecting What’s this?. Click the Help button on the Printer Driver screen. When you finish making your printer driver settings, click OK to apply the settings, or click Cancel to cancel your changes.

  • Page 31: Print Settings

    PLQ-35 User’s Guide Print settings Settings Explanations Orientation Select Portrait or Landscape. Select whether to print from front to back or back to front. Page Order Select the number of pages that you want to print onto a single page.
  • Page 32 PLQ-35 User’s Guide Settings Explanations Top Margin Priority Select which setting for the print start position is to be used; driver setting or printer setting. For more details, see Help for the printer driver. Printer Font Setting Select a character table group to use. You can select one of three character table groups, Standard, Expanded, and None (Bit Image printing).

  • Page 33: Uninstalling The Printer Software

    Note: When uninstalling EPSON Status Monitor 3 from a multi-user Windows XP/Windows Server 2003 R2/Windows Server 2003 environment, remove the shortcut icon from all clients before uninstalling. You can remove the icon by clearing the Shortcut Icon check box in the Monitoring Preferences dialog box.
  • Page 34 PLQ-35 User’s Guide ❏ Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2019/ Windows Server 2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008 Select Uninstall a program in Programs. ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 Click Add or Remove Programs.
  • Page 35 7. Click the Printer Model tab, select the icon of the printer you want to uninstall, then click OK. Note: Make sure that nothing is selected in the Printer Model tab. Open Utility tab and select EPSON Status Monitor 3 (for EPSON XXXXXX ESC/P) and click OK. You can uninstall only the EPSON Status Monitor 3.

  • Page 36: Chapter 4 Maintenance

    PLQ-35 User’s Guide Chapter 4 Maintenance Replacing the Ribbon Cartridge Replacing the ribbon cartridge Follow these steps to install or replace the ribbon cartridge: Warning: If you have just used the printer, the print head may be hot; let it cool for a few minutes before replacing the ribbon cartridge.
  • Page 37 PLQ-35 User’s Guide Note: If the upper mechanism is not locked, it may drop down while you are replacing the ribbon. *: Guide mark 5. Make sure that the print head is in the middle of the printer. Maintenance...
  • Page 38 PLQ-35 User’s Guide 6. Hold both sides of the ribbon guide and pull it down until it is out of the print head. 7. Hold both sides of the ribbon cartridge with both hands and rotate it on the plastic hooks. Then pull it up until it is out of the printer.
  • Page 39 PLQ-35 User’s Guide Caution: Do not touch the white cable inside the printer. 8. Remove the new ribbon cartridge from the package. 9. Place the plastic hooks on the ribbon cartridge into the slots of the printer. Then press the cartridge until it clicks into place.
  • Page 40 PLQ-35 User’s Guide 10. Hold both sides of the ribbon guide and pull it down until it is out of the cartridge. 11. Put the ribbon guide at the bottom of the print head and push it up until it clicks.
  • Page 41 PLQ-35 User’s Guide 12. Turn the ribbon-tightening knob to help feed the ribbon into place. Caution: The ribbon should not be twisted or creased. 13. Pull the release lever back to move the upper mechanism to its original position. Make sure that you pull the lever to the guide mark until it clicks and locks into place.

  • Page 42: Cleaning The Printer

    ❏ Be careful not to get water onto the printer mechanism or electronic components. ❏ Do not use a hard or abrasive brush. ❏ Do not spray the inside of the printer with lubricants; unsuitable lubricants can damage the printer mechanism. Contact an Epson dealer if you think lubrication is needed. Maintenance...

  • Page 43: Transporting The Printer

    PLQ-35 User’s Guide Transporting the Printer If you need to transport your printer for some distance, carefully repack it using the original box and packing materials. Follow these steps to repack the printer in its original packing materials: Warning: You need to move the print head by hand to remove the ribbon cartridge. If you have just used the printer, the print head may be hot;...

  • Page 44: Chapter 5 Troubleshooting

    PLQ-35 User’s Guide Chapter 5 Troubleshooting Diagnosing the Problem Troubleshooting printer problems is best handled in two easy steps; first diagnose the problem, then apply likely solutions until the problem is fixed. The information you need to diagnose and solve most common problems is provided by the printer’s control panel, or by printing a self-test.

  • Page 45: Checking Error Indicators

    PLQ-35 User’s Guide 2. Turn on the printer while holding the F1/Eject and F2 buttons on the control panel. 3. When the Ready light turns on, insert a sheet of A4 paper into the front slot. The printer prints the version number, and depending on the location, the language selection for the default settings menu.

  • Page 46: Problems And Solutions

    PLQ-35 User’s Guide State of Lights Beep pattern Problems and Solutions or — The printer cover is open. Stop the operation and close the printer cover. N Power N Offline — The print head is overheated. Wait for a few minutes; the printer resumes N Power printing automatically once the print head cools.

  • Page 47: Printing

    PLQ-35 User’s Guide The printer does not work and the control panel lights are off even when you turn on the printer. Cause What to do The power cord is not properly plugged into the Turn off the printer, and make sure the power cord is firmly electrical outlet or your printer.
  • Page 48 PLQ-35 User’s Guide The interface cable is not plugged in securely. Check that both ends of the cable between the printer and the computer are plugged in securely. If the cable is connected correctly, run a self-test as described in “Printing a Self Test” on page 53.
  • Page 49 PLQ-35 User’s Guide The print head is damaged. Print the current settings in the default setting mode and check the pin condition. See “Printing Your Printer’s Current Settings” on page 44 to see how to print them. If some pins are broken, stop printing and contact your dealer to have the print head replaced.

  • Page 50: Paper Handling

    PLQ-35 User’s Guide Vertical printed lines are not aligned. Cause What to do Bidirectional printing, which is the printer’s Use the printer’s bidirectional adjustment mode to correct this standard printing mode, is out of alignment. problem. Contact your administrator for help.

  • Page 51: Clearing A Paper Jam

    When the printer is in the PR2 mode, see “Clearing a Paper Jam” on page 51 for instructions on ejecting paper. When you are in the WNI4915 or EPSON Mode, press the F1/Eject button. When you are in IBM4722 mode, press the Offline button and then the F1/ Eject button.
  • Page 52 PLQ-35 User’s Guide Caution: Do not touch the white cable inside the printer. 1. Turn off the printer. Caution: Whenever you turn off the printer, wait at least five seconds before turning it back on; otherwise you may damage the printer.

  • Page 53: Printing A Self Test

    PLQ-35 User’s Guide Situation Button Operation Paper jams when feeding F1/Eject Press to feed paper to the front a few lines every time you press paper the button. Hold for a few seconds to eject paper to the front. Paper jams when ejecting...
  • Page 54 PLQ-35 User’s Guide ❏ If the self test results are satisfactory, the printer is working properly and the problem is probably caused by your printer driver settings, application settings, computer, or interface cable. (Be sure to use a shielded interface cable.) ❏...

  • Page 55: Chapter 6 Where To Get Help

    If you need further help, visit the Epson support website shown below. Select your country or region and go to the support section of your local Epson website. The latest drivers, FAQs, manuals, or other downloadables are also available from the site.

  • Page 56: Help For Users In Europe

    User’s Guide ❏ Names and versions of the software applications you normally use with your product Help for Users in Europe Check your Pan-European Warranty Document for information on how to contact Epson Customer support. Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web (http://www.epson.com.sg)

  • Page 57: Help For Users In Indonesia

    Epson Hotline Phone: +62-1500-766 Fax: +62-21-808-66-799 Our Hotline team can help you with the following over the phone or fax: ❏ Sales enquiries and product information ❏ Technical support Epson Service Center Province Company Name Address Phone E-mail DKI JAKARTA ESS JAKARTA Ruko Mall Mangga Dua No.
  • Page 58 PLQ-35 User’s Guide SOUTH ESC MAKASSAR Jl. Cendrawasih NO. 3A, kunjung mae, (+62411) 8911071 SULAWESI mariso, MAKASSAR - SULSEL 90125 mksr-admin@epson-indonesia.c o.id WEST ESC PONTIANAK Komp. A yani Sentra Bisnis G33, Jl. (+62561) 735507 / 767049 KALIMANTAN Ahmad Yani - Pontianak Kalimantan...

  • Page 59: Help For Users In Malaysia

    PLQ-35 User’s Guide Help for Users in Malaysia Contacts for information, support, and services are: World Wide Web (http://www.epson.com.my) ❏ Information on product specifications, drivers for download ❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Call Center Phone: +60 1800-8-17349 ❏...

  • Page 60: Help For Users In The Philippines

    Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation. World Wide Web (http://www.epson.com.ph) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.

  • Page 61: Chapter 7 Product Information

    PLQ-35 User’s Guide Chapter 7 Product Information Printer Specifications System Requirements Windows 10 (32-bit, 64-bit)/Windows 8.1 (32-bit, 64-bit)/Windows 8 (32-bit, 64-bit)/Windows 7 (32-bit, 64-bit)/Windows Vista (32-bit, 64-bit)/Windows XP SP3 or later (32-bit)/Windows XP Professional x64 Edition SP2 or later/Windows Server 2019/Windows Server 2016/Windows Server...
  • Page 62 PLQ-35 User’s Guide Printing direction: Bidirectional logic seeking for text and graphics printing. Uni‐ directional text or graphics printing can be selected using soft‐ ware commands. Line spacing: 1/6 inch PR2: Programmable in increments of 1/240 inch or 1/216 inch...

  • Page 63: Electronic

    Fonts: PR2 emulation Bitmap fonts: EPSON Super Draft 10 cpi, proportional EPSON Draft 10 cpi, proportional EPSON Roman 10, 12, 15 cpi, proportional EPSON Sans Serif 10 cpi, proportional EPSON OCR-B 10 cpi Scalable fonts: Not supported Bar code fonts:...
  • Page 64 EPSON Sans Serif 10.5 pt., 8-32 pt. (every 2 pt.) EPSON Roman T 10.5 pt., 8-32 pt. (every 2 pt.) EPSON Sans Serif H 10.5 pt., 8-32 pt. (every 2 pt.) Bar code fonts: EAN-13, EAN-8, Interleaved 2 of 5, UPC-A, UPC-E, Code 39, Code...
  • Page 65 PLQ-35 User’s Guide Character PR2 emulation tables: ASCII (Olivetti) 22 graphics character tables: International, Germany, Portugal, Spain 1, Denmark/Norway, France, Italy, Sweden/Finland, Switzerland, Great Britain, USA ASCII, Greece, Israel, Spain 2, USSR, Yugoslavia, Olivetti TCV 370, Canada, SDC, Turkey, Arabic, CIBC...

  • Page 66: Electrical

    PLQ-35 User’s Guide ASCII 35 graphics character tables: CP 437 (Standard), CP808 (Russian), CP813 (Greek), CP819 (Latin 1), CP850 (US Multilingual), CP851 (Greek), CP852 (Latin 2), CP855 (Cyrillic 1), CP857 (Turkish Latin 5), CP858 (Multilingual), CP860 (Portuguese), CP862 (Hebrew), CP863 (Canadian French), CP864...

  • Page 67: Environmental

    PLQ-35 User’s Guide 100 - 240 V Model 220 - 240 V Model Rated frequency range 50 - 60 Hz Input frequency range 49.5 - 60.5 Hz Rated current 2.0 - 0.9 A (maximum 2.7 - 1.2 A depending 1.4 A (maximum 1.9 A depending on the...

  • Page 68: Paper/Media

    ❏ When you use paper that is shorter than 110.0 mm, set the paper eject direction to front. The factory set default is front. Please access http://www.epson.com for information. ❏ Do not load paper that is curled, folded, or crumpled.
  • Page 69 PLQ-35 User’s Guide 25.0 mm 15.0 mm Do not punch holes in this area. ❏ When using the printer driver, the minimum achievable top and bottom margins are 1.0 mm (0.04 inch) and 9.0 mm (0.36 inch) respectively. Passbook Horizontal-fold...
  • Page 70 PLQ-35 User’s Guide 0.2 ~ 0.5 mm Less than 2.0 mm printable side Do not print on this side. Degree of passbook Less than 0.3 mm R2 ~ 5 mm Less than 0.3 mm Product Information...
  • Page 71 PLQ-35 User’s Guide Magnetic stripe position Magnetic stripe minimum area Seam or Right edge Single sheets Front Ejection Rear Ejection Minimum Maximum Minimum Maximum Width (mm) (inch) Length (mm) 297/(450)* 297/(450)* (inch) 2.64 11.69/(17.72)* 5.59 11.69/(17.72)* Product Information...
  • Page 72 PLQ-35 User’s Guide Thickness (mm) 0.065 0.19 0.065 0.19 (inch) 0.0025 0.0074 0.0025 0.0074 Weight (g/m (lb) Quality Plain paper and recycled paper Figures in ( ) are the maximum possible lengths. Single-sheet multipart forms Front Ejection Rear Ejection Minimum...
  • Page 73 PLQ-35 User’s Guide The minimum top margin of the upper page is 1.0 mm (0.04 inch). The minimum top margin of the lower page is 4.7 mm (0.19 inch). The minimum bottom margins of the upper and lower pages are 5.0 mm (0.2 inch).

  • Page 74: Standards And Approvals

    ❏ The connection of a non-shielded printer interface cable to this printer will invalidate the EMC standards of this device. ❏ You are cautioned that changes or modifications not expressly approved by Seiko Epson Corporation could void your authority to operate the equipment.

  • Page 75: Safety Approvals

    PLQ-35 User’s Guide Safety approvals Safety IEC/EN62368-1 EN55032 (CISPR pub.32) class A For users in U.S. and Canada Safety UL60950-1 CAN/CSA-C22.2 No. 60950-1 FCC Part 15 Subpart B Class A CAN/CSA-CEI/IEC 22.2 CISPR pub.32 class A Note: ❏ This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.

Table of Contents