Lorex D841 Series User Manual page 109

21 Troubleshooting
Error
Mouse not detected by system.
There is no picture on selected
channels / camera picture is not
being displayed.
The image on the recorder appears,
but does not have sound.
The system beeps during motion
detection.
I am not receiving email
notifications.
Smart home / voice assistance not
working.
#LX400111; r. 1.0/55872/56018; en-US
Possible Causes
Mouse cable is not firmly con-
nected to the system, or the mouse
is not connected to the system.
System needs to be reset.
Camera cables are loose or have be-
come disconnected.
Cameras do not feature a micro-
phone for audio recording.
Motion detection is enabled and the
buzzer is activated.
Email notification is disabled.
Email notification is enabled, but
you have not entered your own
SMTP information.
Voice assistance has not been en-
abled on the recorder.
Solutions
Firmly connect the mouse cable to
one of the USB ports.
Power off the system (disconnect
power cable). Firmly connect a
USB mouse to one of the USB
ports. Reconnect the power cable to
the 12V DC port on the rear panel.
• Check the camera video cable
and connections.
• Disconnect and reconnect the
cable at the system and at the
camera.
• Try moving the camera to an-
other channel or use another
cable.
The recorder supports audio record-
ing, but requires audio-enabled
cameras with a built-in microphone,
or an external microphone to be
connected. See 18 Connecting
Audio Devices, page 87 for details
on using audio-enabled devices.
See 11 Motion Detection, page 34
for full instructions on configuring
motion detection options. You will
need to uncheck the Buzzer option
to prevent the recorder from beep-
ing every time motion is detected.
Ensure you have configured email
notification. For full instructions,
see 14.6.3 Configuring Email Alerts,
page 61.
If you want to use your own SMTP
server, you must enter your SMTP
server address, SMTP port, user-
name, and password in the appro-
priate fields. For full instructions,
see 14.6.3 Configuring Email Alerts,
page 61.
• Ensure you have enabled voice
assistance on the recorder. See
16 Smart Home & Voice Assis-
tance, page 81 for full
instructions.
• If the issue persists, visit
lorex.com/SmartHome for com-
plete setup instructions, FAQS,
and a list of available voice
commands.
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