Transferring A Call; Announced Transfer; Blind Transfer; Transfer To Mailbox - Grandstream Networks GXP 1610 User Manual

TRANSFERRING A CALL

There are multiple ways of transferring calls to different extensions we consider the most common here.
The simplest way to describe call transfers is to consider 3 parties A, B and C.

Announced Transfer

This is where the call is announced to the recipient. It is also called attended transfer.
If A receives a call and wants to transfer it to B then
A places selects the second line by pressing the 2nd line key
A dials the extension or telephone number to transfer the call to.
Once this call is answered A tells B about the call.
If B is happy to accept the call then:
A then presses the line 1 key followed by the Transfer key and the call connects
If B does not wish to take the call then
A presses the line 1 key and talks to the caller again.
You can see an announced transfer video on our GXP 1610 page here:
https://www.birchills.net/grandstream-gxp-1610.html

Blind Transfer

This is where the call is not announced to the recipient.
A presses Transfer key and then dials B's number and then presses the Transfer key again.
You can see a blind transfer video on our GXP 1610 page here:
https://www.birchills.net/grandstream-gxp-1610.html
Transfer Call To A Voice Mail Box
Prefix the 3-digit extension number with 0 and you'll go straight to their voicemail. So if you need to transfer
a caller to A's voicemail on extension 123, for example, perform a transfer in the usual way but use 0123
instead of 123.
This will also work with call forwarding rules and indeed anywhere else you can dial or specify a destination
number.
www.birchills.net
Page 6