Service; Worldwide Service; North American Service; Service At A North American Service Center - Crown Com-Tech CT-1600 Reference Manual

10 Service

This unit has very sophisticated circuitry which should
only be serviced by a fully trained technician. This is
one reason why each unit bears the following label:
CAUTION: To prevent electric shock, do not remove
covers. No user serviceable parts inside. Refer servic-
ing to a qualified technician.

10.1 Worldwide Service

Service may be obtained from an authorized service
center. (Contact your local Crown/Amcron representa-
tive or our office for a list of authorized service cen-
ters.) To obtain service, simply present the bill of sale
as proof of purchase along with the defective unit to an
authorized service center. They will handle the neces-
sary paperwork and repair.
Remember to transport your unit in the original factory
pack. We will pay the surface shipping costs both
ways for warranty service to the authorized service
center nearest you after receiving copies of all ship-
ping receipts. You must bear the expense of all taxes,
duties, and customs fees when transporting the unit.

10.2 North American Service

Service may be obtained in one of two ways: from an
authorized service center or from the factory. You may
choose either. It is important that you have your copy
of the bill of sale as your proof of purchase.

10.2.1 Service at a North American Service Center

This method usually saves the most time and effort.
Simply present your bill of sale along with the defective
unit to an authorized service center to obtain service.
They will handle the necessary paperwork and repair.
Remember to transport the unit in the original factory
pack. A list of authorized service centers in your area
can be obtained from our Technical Support Group.
Page 48

10.2.2 Factory Service

To obtain factory service, fill out the service information
page that follows and send it along with your proof of
purchase and the defective unit to the Crown factory.
For warranty service, we will pay for ground shipping
both ways in the United States after receiving copies of
the shipping receipts. Shipments should be sent "UPS
ground. " (If the unit is under warranty, you may send it
C.O.D. for the cost of freight via UPS ground.) The fac-
tory will return it via UPS ground. Please contact us if
other arrangements are required.
Factory Service Shipping Instructions:
1. When sending a Crown product to the factory for
service, be sure to fill out the service information
form that follows and enclose it inside your unit's
shipping pack. Do not send the service information
form separately.
2. To ensure the safe transportation of your unit to the
factory, ship it in an original factory packing con-
tainer. If you don't have one, call or write Crown's
Parts Department. With the exception of polyure-
thane or wooden crates, any other packing material
will not be sufficient to withstand the stress of ship-
ping. Do not use loose, small size packing materi-
als.
3. Do not ship the unit in any kind of cabinet (wood or
metal). Ignoring this warning may result in extensive
damage to the unit and the cabinet. Accessories
are not needed—do not send the instruction
manual, cables and other hardware.
If you have any questions, please call or write the
Crown Technical Support Group.
Crown Audio Division
Tech. Support /Factory Service
57620 C.R. 105
Elkhart, Indiana 46517 U.S.A.
Phone: 1-219-294-8200
Fax: 1-219-294-8301
Toll Free in Canada, Puerto Rico, the United
States & Virgin Islands: 1-800-342-6939
Com-Tech 200/400/800/1600 Power Amplifiers
Always use the
original factory pack
to transport the unit.