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Troubleshooting
Related Manuals for Crestron CNRACKX-DP
Summary of Contents for Crestron CNRACKX-DP
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Page 3: Table Of Contents
Crestron CNRACKX-DP Contents CNX Dual Processor Modular Control System: CNRACKX-DP Description... 1 Functional Description ... 1 Physical Description... 2 Leading Specifications... 7 Setup ... 8 Rear Faceplates... 8 Rack Mounting ... 8 Network Wiring... 9 Preparation for Use... 10 Programming the LCD Display ... 11 Front Panel Editor ... -
Page 5: Cnx Dual Processor Modular Control System: Cnrackx-Dp
Control System: CNRACKX-DP Description Functional Description The CNRACKX-DP is an integral part of Crestron’s new generation of control system technology featuring the newest series of Ethernet/local area network (LAN) compatible control systems. The CNRACKX-DP is a modular “card cage” control system offering the ultimate in flexibility and customization. -
Page 6: Physical Description
CNX Dual Processor Modular Control System Physical Description The CNRACKX-DP is housed in a black enclosure with silk-screened labels on the front panel. On the front panel is a single RS-232 computer port, system status light- emitting diodes (LEDs), two reset buttons, a reverse LCD display with menu function and selection buttons, and a row of slot status LED indicators. - Page 7 The three 9-pin DB9 female connectors shown on the previous page, (one on the front panel and one on each CNXCPU) are used when programming the CNRACKX-DP with a personal computer (PC). A standard DB9 female (PC end) to DB9 male (CNRACKX-DP end) straight-through serial cable (not supplied) is used to communicate with any COMPUTER port.
- Page 8 CNX Dual Processor Modular Control System CNRACKX-DP System Status Indicators There are 22 LED indicators on the front panel of the CNRACKX-DP. Four other LEDs are located on the rear of the CNXCPUs: These LEDs (one on the front panel and one on each CNXCPU) illuminate when the CNRACKX-DP receives power from the CNPWS-75 External Power Supply (sold separately).
- Page 9 Crestron CNRACKX-DP CNRACKX-DP LCD Display The front panel of the CNRACKX-DP incorporates a reverse mode (yellow on black) LCD display, shown below. The screen contains two lines with 40 characters per line, it is used to extend features and gain access to the system including the SIMPL program.
- Page 10 CPU=A, as shown below, is the default and CNXCPU-A is active. The Watchdog function is selected or deselected by either of the two Watchdog buttons. When this function is ON (the default mode), the CNRACKX-DP is allowed to automatically switch processors as needed. When OFF, the processors are prevented from switching.
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Page 11: Leading Specifications
Crestron CNRACKX-DP Leading Specifications The tables below provide a summary of leading specifications for the CNRACKX-DP. Dimensions and weight are rounded to the nearest hundredth unit. Leading Specifications of the CNRACKX-DP Power Requirements SIMPL Windows Stand-Alone Viewport CNX Upgrade File... -
Page 12: Setup
Setup Rear Faceplates Blank faceplates for the empty expansion slots at rear of the CNRACKX-DP are included but are not shipped installed. Ten faceplates (mounting screws included) are provided and additional faceplates are available through Crestron’s Customer Support. -
Page 13: Network Wiring
Crestron CNRACKX-DP Two “rack ears” are provided with the CNRACKX-DP so that the unit can be rack mounted. These ears must be installed prior to mounting. Complete the procedure below to attach ears to CNRACKX-DP: Ear Attachment for Rack Mounting Network Wiring NOTE: This section only applies to those applications using 4-wire Cresnet wiring. -
Page 14: Preparation For Use
NOT designed to fulfil the power requirements of all devices in a Cresnet system. Depending upon the load factor(s) of the devices, power supplies and wiring that are independent of the CNRACKX-DP may be required. Refer to CAUTION: The CNRACKX-DP is designed to be operated with only one CNPWS-75 or CNPWSI-75 External Power Supply. -
Page 15: Programming The Lcd Display
SIMPL (Symbol Intensive Master Programming Language) is an easy-to-use programming language that is completely integrated and compatible with all Crestron system hardware. The objects that are used in SIMPL are called symbols. SIMPL Windows offers drag and drop functionality in a familiar Windows®... -
Page 16: Front Panel Editor
PANEL (left-most, function) button on the LCD display. Front Panel Editor The LCD display on a CNRACKX-DP has different pages that are defined by the programmer. Menu function buttons are assigned to different pages or objects. The LCD display has a 2x40 character display with six-programmable buttons. - Page 17 Control and click OK. Select the Simulate check box to make the Front Panel Editor simulate an actual CNRACKX-DP front panel. Click on the VCR function button to enable the simulated page jump. The display clears, because Menu2 – VCR Control has been named, but no objects have been added yet.
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Page 18: Object Types
The male end plugs into the port labeled COMPUTER on the front panel of the CNRACKX-DP or either CNXCPU. The female end plugs into the serial port of a PC. If the PC has a DB25 male connector, obtain a DB9 to DB25 adapter (the adapter has a DB9 male end and a DB25 female end). -
Page 19: Installing Crestron Development Tools
Refer to these files for additional information. Initial Setup NOTE: For the Ethernet IP setup of the CNRACKX-DP with optional CNXENET+ Ethernet Expansion Cards, refer to the CNXENET+ Operations & Installation Guide (latest revision of Doc. 8153) for further information. - Page 20 Copy the entire contents of the disk(s) including the directory structure. From an EXE file: If a job is downloaded from the Crestron website or is received via email, all files may have been compressed into a single, self-extracting archive.
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Page 21: File Types
File Types There are quite a few file types involved with Crestron control software. This section explains the different types that might be encountered in each directory. In many cases, the supplied software is grouped into a number of subdirectories. The intent is to keep files organized. - Page 22 Userdb Subdirectory - The files in this subdirectory are user database infrared (IR) drivers, which are needed to interface with certain IR-controlled devices in the system. These differ from Crestron database IR drivers in that the former are included as part of a Crestron Database release.
- Page 23 Windows, this is accomplished from the Directories tab by selecting Edit | Preferences. FILE TYPE Crestron SIMPL+ archive. This archive contains all of the SIMPL+ .csz executable code (from both user modules and crestron modules) that the Transfer Program dialog will send to the CNRACKX-DP.
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Page 24: Obtaining Communications
Ethernet communications. Refer to the CNXENET+ Operations & Installation Guide (latest revision of Doc. 8153) for further information. Before attempting to upload the program files into the CNRACKX-DP, it is necessary to first establish communication between the CNRACKX-DP and a PC. - Page 25 7. Select the appropriate connection type (RS-232 for a PC connection through the COMPUTER port of the CNRACKX-DP or CNXCPU or TCP/IP through the Ethernet via optional LAN/DPA ports). Verify that the proper COM port is selected. Set the baud rate to 38400, the parity to None, the data bits to Eight, and the stop bits to One.
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Page 26: Troubleshooting Communications
Port Settings Dialog Box Troubleshooting Communications NOTE: In order for the CNRACKX-DP to be fail-safe operational, communication must be established with both CNXCPUs. Make sure that the processor that has not established communications is the active processor. To switch processors from the Viewport, select Diagnostics | Switch Processors (CNRACKX-DP). - Page 27 (e.g., for a modem). If verification can not be made, consult the user’s manual or contact the PC manufacturer. 4. Check the NET and ERR LEDs on the front of the CNRACKX-DP. If either LED is illuminated, unplug the unit and reapply power after a few seconds.
- Page 28 Wait until a message similar to the one below appears in the Viewport. Release the SW-R button. 5d. If the CNRACKX-DP responds, proceed to step 5e. Otherwise, do the following. Remove power from the CNRACKX-DP. Depress and hold the SW-R button on the CNRACKX-DP front panel.
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Page 29: Loading The System Program
LCD display, press the DP button then CPU and the CNRACKX-DP will reset and make the other CNXCPU active. To load the system program into the CNRACKX-DP, use the Crestron Viewport or the Transfer Program option in SIMPL Windows. For consistency, the following procedure uses the Viewport. -
Page 30: Copying Nvram
Examples are lighting brightness, audio and video equipment turn-on, or audio startup volume (independent of a CNX-PAD8 program). NOTE: In order for the CNRACKX-DP to be fail-safe operational, the NVRAM must be identical in both CNXCPUs. To copy NVRAM from one CNXCPU to the other, complete the following steps: 26 •... - Page 31 5. Electronically switch active processors. To switch processors from the Viewport, select Diagnostics | Switch Processors (CNRACKX-DP). To switch processors from the front panel default LCD display, press the DP button then CPU. CNX Dual Processor Modular Control System: CNRACKX-DP • 27...
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Page 32: Testing The Permanent Memory Image
Open NVRAM File Testing the Permanent Memory Image NOTE: In order for the CNRACKX-DP to be fail-safe operational, the permanent memory image must be tested in both CNXCPUs. The following procedure must be performed on the currently active processor, the processors must be electronically 28 •... -
Page 33: Loading Touchpanels
HEX file may be used for multiple panels. To load a touchpanel project into the panel, use the Crestron Viewport or the Upload Project function in VisionTools Pro. For consistency, the steps that follow this paragraph are using the Viewport. - Page 34 Viewport, select Diagnostics | Switch Processors (CNRACKX-DP). To switch processors from the front panel default LCD display, press the DP button then CPU and the CNRACKX-DP will reset and make the other CNXCPU active. The CNRACKX-DP contains an Operating System, a Monitor ROM, and when optional CNXENET+ Ethernet Expansion Cards are installed in the CNXCPUs, a TCP/IP Stack.
- Page 35 If the path name is not known, use the Browse button to navigate to a list of available update files. When browsing, choose only update files with a UPZ extension. CNX Dual Processor Modular Control System: CNRACKX-DP • 31...
- Page 36 Operating system, Monitor ROM, and TCP/IP Stack are currently running. 5. If the CNRACKX-DP does not have optional CNXENET+ Ethernet Expansion Cards, uncheck the TCP/IP Stack option to transfer faster (transferring the stack will not cause any problems). Otherwise, send all of the checked components.
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Page 37: Problem Solving
Crestron CNRACKX-DP Problem Solving Troubleshooting The table following this paragraph provides corrective action for possible trouble situations. If further assistance is required, please contact a Crestron technical support representative. CNRACKX-DP Troubleshooting Unexpected response from CNRACKX-DP. Green PWR indicator (on CNXRACK-DP or... -
Page 38: Software License Agreement
This Agreement may only be modified by a writing signed by an authorized officer of Crestron. Updates may be licensed to You by Crestron with additional or different terms. This is the entire agreement between Crestron and You relating to the Software and it supersedes any prior representations, discussions, undertakings, communications or advertising relating to the Software. - Page 39 “applets” incorporated into the Software), the accompanying media and printed materials, and any copies of the Software are owned by Crestron or its suppliers. The Software is protected by copyright laws and international treaty provisions. Therefore, you must treat the Software like any other copyrighted material, subject to the provisions of this Agreement.
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Page 40: Return And Warranty Policies
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any application other than that for which it was intended, or if it has been subjected to misuse, accidental damage, modification, or improper installation procedures. - Page 41 Crestron CNRACKX-DP CNX Dual Processor Modular Control System This page intentionally left blank. CNX Dual Processor Modular Control System: CNRACKX-DP • 37 Operations Guide - DOC. 8151...
- Page 42 CNX Dual Processor Modular Control System Crestron CNRACKX-DP This page intentionally left blank. 38 • CNX Dual Processor Modular Control System: CNRACKX-DP Operations Guide - DOC. 8151...
- Page 43 Crestron CNRACKX-DP CNX Dual Processor Modular Control System This page intentionally left blank. CNX Dual Processor Modular Control System: CNRACKX-DP • 39 Operations Guide - DOC. 8151...