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Problems
No Power
Music does NOT play or
Freezes
No sound after file transfer
MP3 Player not recognized
by the Computer
Video Conversion Error
If you are still having difficulty with your MP3 player, please contact Customer Care,
Hours of operation, Monday-Friday 8:00 AM – 8:30:00 PM EST, Saturday and Sunday
9:00 AM – 5:30 PM EST. You can also reach us online at
customerservice@cobyusa.com
Common Troubleshooting
*The power switch is located on the back of the unit, ensure
that the switch is set to the "ON" position.
*The Battery level may be too low. Charge the unit.
*Make sure your WMA file(s) are not DRM protected.
*The file(s) are corrupted or damaged.
*Unsupported file format (ACC, WAV, M4A...Etc.)
*Unknown File (WMA file with DRM).
*Request DRM Time ( WMA file with DRM).
*Ensure that the headphones are attached securely to the
player.
*Make sure your WMA file(s) are not DRM protected.
*Unsupported file format (ACC, WAV, M4A...Etc.)
*Check the connections.
*Switch USB ports
*Go into the player MP3 player "SETTINGS" and change
the "Online Device" from Media Device to USB Disk.
*Ensure that the original file(s) plays on your computer. If
not, then you will need to obtain the codec for that file(s).
*Unsupported format
1-800-727- 3592
Possible Solutions
or
techsupport@cobyusa.com
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