Service Flow Chart; Start Process - Philips DVDR3450H Service Instruction

EN 8 4. 3139 785 3229x
4.

Service Flow Chart

4.1

Start Process

Start
Is the
No
complaint
documented ?
Yes
Is it a known
complaint ?
No
A
(Verification
Test)
Service W/S to contact the Trade /
Customer to work out a action plan.
Examples:
- explain them that the Firmware
solution is not ready
- Upgrade disc will be send
to them the moment solution
is ready
- etc.
Service Flow Chart
Yes
No
Upgrade to latest
Return set to Customer with
Report on action done
Is it a
Yes
Hardware
problem ?
No
Is Firmware
solution
available ?
Yes
Firmware
Is the
No
complaint
solved ?
Yes
- Attached a Defect Description Report
- Pack defective set.
- Store defective set for pick-up.
and Proof of Purchase.
Send refurbished set from pool
stock to Trade / customer