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4.
Service Flow Chart
4.1
Start Process
Start
Is the
No
complaint
documented ?
Yes
Is it a known
Yes
complaint ?
No
Perform built-in Dealer Test
(Press & hold Play button on Front Panel
down + Power-up the set)
Does the set
pass the
Dealer Test ?
Pass
A
(Verification
Test)
Is it a
Hardware
problem ?
Yes
Fail
- Attached Defect Description Report
and Proof of Purchase.
- Pack defective set
- Store defective set for pick-up
Send refurbished set from pool
stock to Trade / customer
Service Flow Chart
No
Is Firmware
solution
available ?
Upgrade to latest
Firmware
No
complaint
solved ?
Return set to Customer with
Report on action done
3139 785 31480
No
Yes
Is the
Yes
Service W/S to contact the Trade /
Customer to work out an action plan.
Examples:
- explain them that the Firmware
solution is not ready
- Upgrade disc will be send to them the
moment a solution is ready
- etc.
4.
EN 7
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