ResMed AirSense 11 Manual page 38

Problem/possible cause
The No wireless connection icon is displayed on the
top right of the screen. No wireless network available.
Device may be in Airplane Mode.
SmartStart is enabled, but the device does not automatically start when the patient breathes into their mask
Breath is not deep enough to trigger SmartStart
There is excessive leak
SmartStop is enabled but does not automatically stop when the patient removes their mask
Incompatible mask being used
Device error messages
Device message/possible cause
High leak detected, check your humidifier or side cover
Humidifier tub may not be inserted properly.
High leak detected, connect your tubing
Air tubing may not be connected properly.
Mask may be fitted incorrectly.
Tubing blocked, check your tubing
Air tubing may be blocked.
Read only card, please remove, unlock and re-insert SD card
SD card switch may be in the lock (read-only) position.
System fault, refer to user guide, Error 4
Device may have been left in a hot environment.
Air filter may be blocked.
Solution
Advise the patient that therapy data can be sent via SD Card.
Turn off Airplane Mode.
For instructions see the User Guide.
To start therapy, take a deep breath in and out through the mask, before
breathing normally.
Press the Start therapy/Standby button located on the top of the device
Adjust the mask and headgear
Air Tubing may not be connected properly. Connect firmly at both ends.
Only use equipment recommended by ResMed.
Contact ResMed or see ResMed.com for more information
If the patient is using a nasal pillows mask with set pressure less than
7cm H O (7 hPa), SmartStop will not work and should be disabled.
2
If the patient is using a conduit mask, SmartStop will not work and should
be disabled.
Solution
Make sure the humidifier tub is correctly inserted.
Make sure the air tubing is firmly connected at both ends.
Make sure the mask is fitted correctly. See the mask user guide for
fitting instructions or use the Mask Fit function to check the mask fit
and seal.
Check the air tubing and remove any blockages. Press the dial to
clear the message and then press Start therapy/ Standby button to
restart the device.
Move the switch on the SD card from the lock position
unlock position and then re-insert it.
Allow to cool before re-use. Disconnect the AC adaptor and then
reconnect it to restart the device.
Check the air filter and replace it if there are any blockages.
Disconnect the AC adaptor and then reconnect it to restart the
device.
to the
English 35