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TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.mx/owners
If you experience
Wash Cycle Not Performing As Expected (cont.)
Washer/dryer not
Using cycles with a lower spin speed.
draining/spinning;
loads are still wet
(cont.)
Washer/dryer not loaded as recommended.
An unbalanced load prevented the Spin
cycle from activating to avoid damage
to the washer/dryer.
Not using HE detergent or using too much
HE detergent.
Small items may have been caught in the
pump or stuck between the washer/dryer
drum and the outer tub.
Drain pump filter is dirty.
Wash cycle has been canceled and door
opened before water has drained.
Washer/dryer is
The washer/dryer is measuring the mass
spinning clothes
of the dry load.
without water
Door locked at end
Water remaining in washer/dryer after cycle.
of wash cycle
Door will not unlock
Error code is displayed.
Water temperature is hotter than
104°F (40°C).
Door lock mechanism malfunction.
Incorrect or wrong
Check for proper water supply.
wash temperatures
Washing many loads.
24
for assistance and to possibly avoid a service call.
Possible Causes
Solution
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/spin
speed for your garment.
A tightly packed or unbalanced load may not allow the
washer/dryer to spin correctly, leaving the load wetter than
normal. See "Cycle Guides" for loading recommendation.
To spin wet laundry, add more laundry items of different sizes
and start the Rinse & Spin program. Avoid small laundry
loads consisting of a few large, absorbent items and wash
different-sized items in one load. Avoid washing single items.
Use only HE detergent. Suds from regular detergent or using
too much detergent can slow or stop draining or spinning.
Always measure and follow manufacturer's directions for your
load. To remove extra suds, select Rinse & Spin. Do not add
detergent.
Check the drum for any items sticking through the drum
holes. Empty pockets and use garment bags when washing
small items.
Clean drain pump filter. See "Cleaning the Drain Pump Filter/
Draining Residual Water."
Run Drain & Spin to remove any excess water.
This measurement is normal and ensures the best cycle time
for your load.
Select Drain & Spin to remove any water remaining in the
washer/dryer. The door will unlock at the end of the cycle.
Failure mode will lock the door. Touch the START/PAUSE
button to exit, then wait for the door to unlock.
Wait for the water temperature to drop.
Perform procedure in "How to Manually Open Door."
Make sure hot and cold inlet hoses are not reversed.
Both inlet hoses must be attached to both washer/dryer and
faucet, and have both hot and cold water flowing to inlet
valves.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Your hot water tank may not have enough hot water to keep
up with the number of hot or warm washes. This is normal.
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