Whirlpool 7MWFC9822HC Use And Care Manual page 23

TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.mx/owners
If you experience
Wash Cycle Not Performing As Expected (cont.)
Washer/dryer won't run
or fill; washer/dryer stops
working (cont.)
Washer/dryer stops during
the program/cycle and a
message appears on the
screen
Washer/dryer not draining/
spinning; loads are still wet
for assistance and to possibly avoid a service call.
Possible Causes
The load size is being sensed.
Normal washer/dryer operation.
The washer/dryer door is not
firmly shut.
The Load & Go bulk dispenser is
not fully seated in the washer/dryer.
Washer/dryer not loaded
as recommended.
Not using HE detergent or using
too much HE detergent.
Control Lock is enabled.
Start button is not held long enough.
Washer/dryer door has not been
opened and closed since the last
cycle was run.
The program/cycle was interrupted
(for example by the door being
opened).
The safety system has been activated.
A failure indicator will light up and/or
the display will show a failure code.
Water faucets are closed.
Drain hose extends into standpipe
further than 4.5" (114 mm).
The drain hose is clogged, or the
end of the drain hose is more than
49" (1.3 m) above the floor.
Strainer/stocking on end of drain hose.
The drain hose fits too tightly
in the standpipe or is taped
to the standpipe.
Solution
After the load size is sensed, the estimated time based on
load size will be displayed and water will be added.
Washer/dryer will pause during certain phases of cycle.
Do not interrupt cycle.
The washer/dryer pauses for about 2 minutes during certain
cycles. Allow the cycle to continue. Some cycles feature
periods of tumbling and soak.
Washer/dryer may be stopped to reduce suds. Use only a
proper amount of HE detergent.
The door must be closed during operation.
Make sure that the Load & Go bulk dispenser is fully seated
in the washer/dryer, and that the lid on the bulk dispenser is
firmly closed.
Remove several items, rearrange load evenly in washer/dryer
drum. Close door and touch the START/PAUSE button.
Do not add more than one or two additional items after cycle
has started to avoid tightly packing or unbalancing. Adding
items is only allowed up to a certain point in the cycle.
Do not add more water to the washer/dryer.
Only use HE detergent. Suds from regular detergents can
slow or stop the washer/dryer. Always measure detergent,
following manufacturer's directions based on your load
requirements.
To remove suds, cancel cycle. Select Rinse & Spin. Touch the
START/PAUSE button. Do not add more detergent.
Make sure the Load & Go bulk dispenser is disabled if you are
using a single dose of detergent.
Swipe up on Control Lock screen to disable.
Press and hold the Start button for 1 full second.
Open and close the washer/dryer door. Touch the Start/Pause
button.
Make sure the door is closed. Touch the START/PAUSE
button to continue with the program/cycle.
Refer to error codes at the end of "Troubleshooting."
Make sure both hot and cold water faucets are open and that
there are no kinks in the inlet hoses.
Check drain hose for proper installation. Use drain hose form
and securely attach to drain pipe or tub. Do not tape over
drain opening.
Lower drain hose if the end is higher than 49" (1.3 m) above
the floor. Remove any clogs from drain hose. See "Installation
Requirements" in the Installation Instructions.
Remove strainer/stocking from drain hose.
The drain hose should be loose, yet fit securely. Do not
seal the drain hose with tape. The hose needs an air gap.
See "Route Drain Hose" in the Installation Instructions.
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