Kenmore 111.2914 User And Care Manual page 27

BEFORE CALLING FOR SERVICE (continued)
Error Codes
Display unit
No display
Other malfunctions
* If the code persists, open and close the door again.
If it continues, then turn on/off the power again.
Symptom
No operation
No water supply
No drainage
No operation
Tub does not rotate in spin
segment of cycle
Can't control the water
No action
Buzzer sounds for
10 seconds every
10 minutes
(MEMS communication error)
Tub does not rotate in spin
segment of cycle
Actions for troubleshooting
• Is the power plug inserted firmly?
• Is the power on?
• Did you press the start/pause button?
• Is it because of black out?
• Is the fuse or breaker cut off?
• Is it in Delay Wash mode?
• Is the faucet open?
• Is there a foreign substance in the water supply
line?
• Is the water supply hose frozen?
• Is water supply cut off?
• Is the water drain hose located too high (more
than one meter)?
• Is the water drain hose bent?
• Is the water drain hose frozen?
• Is the door open?
• Is the front of the door closed properly?
• Contact service at 844-553-6667.
• Contact service at 844-553-6667.
• Turn the power off and on again.
• If the same symptoms occur repeatedly, contact
service at 844-553-6667.
• Are you spin drying one thick or bulky cloth?
(Jeans, bath towel, thick cotton wear)
• Hard to maintain the balance. Add more clothes
items to balance the load.
• Are you spin-drying a small amount of bath
towels?
• Is the product tilted or shaking?
• Are the clothes intertangled? Remove the
tangles.
• If you can't detect the cause of a problem after
checking all of the above, then do not touch or
disassemble the internal parts but remove the
power plug, close the water faucet and contact
service at 844-553-6667.
27
TROUBLESHOOTING GUIDE