Brother MFC-9800 Owner's Manual page 196

DIFFICULTY
Printed pages contain white
stripes.
White Stripes or Faint
lmages
Printed pages are stained
corona with toner or have
vertical stripes.
Dark Stripes or Toner
Stains
Printed pages have white
spots in black text and
graphic areas.
White Spots
Toner scatters and stains the
printed page.
Scattering Toner
The whole page is printed
black.
Black Page
Nothing printed on the page.
White Page
21 - 11
T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E
SUGGESTIONS
You may fix this by wiping the scanner windows with a clean
soft cloth. (See Routine Maintenance and Cleaning the Drum
Unit, on pages 21-16 and 21-18.) If you still see white stripes
or faint images and the LCD shows
SOON, replace the drum unit with a new one. Check the
MFC's environment. Conditions such as humidity, high
temperatures, etc. may cause this print defect to occur.
Clean the MFC's interior and the primary wire of the drum
unit. (See Routine Maintenance and Cleaning the Drum Unit,
on pages 21-16 and 21-18.) Make sure that the tab of the
corona wire is at the Home (
If after cleaning, you still see dark stripes or toner stains and
the LCD shows CHANGE DRUM
unit with a new one.
Make sure that you use paper that meets the specifications.
Rough surface or thick media can cause the problem. If you
still see white spots and the LCD shows
SOON, replace the drum unit with a new one. Check the
MFC's environment; conditions such as high humidity may
cause this situation to occur.
Adjust the print conditions in the Print Density setting.
Remove the drum unit and clean the MFC's interior. (See
Routine Maintenance and Cleaning the Drum Unit, on pages
21-16 and 21-18.) Make sure that you use paper that meets
specifications. (See page 2-5.) If you still have scattered toner
and the LCD shows CHANGE DRUM
drum unit with a new one. Check the MFC's environment;
high temperature and high humidity may cause this condition
to occur.
Clean the MFC's interior and the primary corona wire of the
drum unit. (See page 21-18.) Also, do not use heat sensitive
paper as it will cause this problem. After cleaning, if the
printed pages are still black or the LCD shows
DRUM SOON, replace the drum unit with a new one. The
drum unit may be damaged.
Make sure that the toner cartridge is not empty. Wipe electric
terminals referring to Routine Maintenance and Cleaning the
Drum Unit, on pages 21-16 and 21-18. Make sure that a torn
piece of paper does not remain on the scanner window.
CHANGE DRUM
) position.
SOON, replace the drum
CHANGE DRUM
SOON, replace the
CHANGE