Partially Damaged Device; Most Common Symptoms Reported By Customer - Nokia NEM-4 Series Troubleshooting Instructions

NEM-4
BB Troubleshooting

Partially damaged device

If the device is working, but some functionality is missing try to localize where the prob-
lems is and see relevant part of this manual. E.g audio is not working see "Audio Trouble-
shooting" , if charging is not working see chapter Charging Troubleshooting etc.

Most common symptoms reported by customer

In this chapter is described most common symptoms reported by customers when the
device is brought in for service. Some tips where the trouble can be found are given also.
When Troubleshooting use these tips and follow the given Troubleshooting path.
Most common symptoms for audio problems
"Earpiece sound is missing"
"Headset is not recognized"
"Microphone is not working"
"Volume cannot be adjusted"
"Ringing tones does not work"
"Audio volume too low"
"Radio does not work"
"IHF sound is missing"
"Headset sound is missing"
"MP3/AAC play does not work"
If the symptom is something like above, see audio Troubleshooting.
Most common symptoms for USB and BT problems
"Bluetooth does not work or a connection can not be established"
"USB connection does not work or PC cannot find device"
If symptoms are something like above, follow USB or Bluetooth Troubleshooting guide-
lines.
Symptoms related to energy management
"Phone does not stay on"
"Charging is not working"
"Time is lost during battery change"
"Charging takes too long"
"Operating time is very short"
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Copyright  2003 Nokia Corporation
Company Confidential
CCS Technical Documentation
Issue 1 09/2003