Baseband Troubleshooting; Partially Damaged Device; Most Common Symptoms Reported By Customer - Nokia RM-12 Troubleshooting Instructions

RM-12

Baseband troubleshooting

Partially damaged device

If the device is working, but some functionality is missing, try to localise the problem(s) and see
a relevant part of this manual. For example, if audio is not working see "Audio Troubleshooting",
if charging is not working see "Charging troubleshooting", and so on.

Most common symptoms reported by customer

Here you can find some common symptoms reported by customers when the device is brought
in for service. Some tips for locating the problem are also given. When troubleshooting, use
these tips and follow the given troubleshooting path.
Most common symptoms for audio problems
• "Earpiece sound is missing"
• "Handsfree sound is missing"
• "Microphone is not working"
• "Ringing tones do not work"
• "Audio volume too low"
• "IHF does not work"
If the symptom is one of the above, see "Audio troubleshooting".
Most common symptoms for Bluetooth problems
• "Bluetooth does not work or connection cannot be established"
Follow "Bluetooth troubleshooting" guidelines.
Symptoms related to energy management
• "Phone does not stay on"
• "Charging is not working"
• "Time is lost during battery change"
• "Charging takes too long"
• "Operating time is very short"
With these symptoms, follow "Power troubleshooting".
Issue 1 11/2004 COMPANY CONFIDENTIAL
Copyright © 2004 Nokia. All Rights Reserved.
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