Sharp MX-B427PW User Manual page 98

Troubleshoot a problem
Paper frequently jams
Action
Step 1
a
Remove the tray.
b
Check if paper is loaded correctly.
Notes:
•
Make sure that the paper guides are positioned correctly.
•
Make sure that the stack height is below the maximum
paper fill indicator.
•
Make sure to print on recommended paper size and type.
c
Insert the tray.
d
Print the document.
Do paper jams occur frequently?
Step 2
a
From the control panel, navigate to:
Settings >
> Paper Size/Type >
b
Set the correct paper size and type.
c
Print the document.
Do paper jams occur frequently?
Step 3
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Do paper jams occur frequently?
Jammed pages are not reprinted
Action
1
From the control panel, navigate
to:
Settings >
> Notifications >
Content Recovery >
2
In the Jam Recovery menu, select
On or Auto, and then press
Are the jammed pages reprinted?
> Paper > > Tray Configuration >
Yes
The problem is solved.
> Device >
> Jam
.
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact your dealer. The problem is
solved.
No
Contact your dealer.
98