Custom Audio Electronics KPM180H STD User Manual
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Custom Audio Electronics KPM180H STD User Manual

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Summary of Contents for Custom Audio Electronics KPM180H STD

  • Page 1 USER MANUAL KPM180H TK180...
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000001800 For details about using of tool "PrinterSet", refer to the manual with code 78200000001800.

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. 9 2 IDENTIFICATION OF THE MODELS .
  • Page 8 7 ALIGNMENT ..............85 7.1 Enable alignment .

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Identification Of The Models

    NOMENCLATURE DESCRIPTION KPM180H base coniguration (OEM model with 200 dpi print head) KPM180H STD KPM180H base coniguration (OEM model with 300 dpi print head) KPM180H STD 300 KPM180H PRES KPM180H STD with autocutter and presenter KPM180H PRES UHF KPM180H PRES with RFID reader/writer KPM180H LL KPM180H PRES linerless model KPM180H LL UHF KPM180H LL with RFID reader/writer TK180 base coniguration with metal chassis (TKT model with 200 dpi print head)

  • Page 13: Description

    Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact customer service. KPM180H STD, KPM180H STD 300, KPM180H PRES, KPM180H LL, KPM180H PRES UHF, KPM180H LL UHF 1. Documentation (installation instruction sheet) 2.
  • Page 14 TK180 MET, TK180 MET PRES, TK180 MET PRES UHF, TK180 MET UHF 1. Documentation (short guide) 2. AC power cord 3. AC adapter 4. Paper block guide 5. Reducer for paper width 6. Device...
  • Page 15 TK180 PLAS, TK180 PLAS UHF 1. Documentation (short guide) 2. AC power cable 3. AC adapter 4. Paper block guide 5. Reducer for paper width 6. Device...

  • Page 16: Device Components: External Views

    3.2 Device components: external views KPM180H STD, KPM180H STD 300 1. Device chassis 2. Device cover 3. Opening lever for device cover 4. Paper out 5. Status LED 6. LF LINE FEED key 7. FF FORM FEED key 8. Paper input 9.
  • Page 17 KPM180H PRES, KPM180H LL 1. Device chassis 2. Device cover 3. Opening lever for printer group cover 4. Autocutter 5. Release lever for presenter group cover 6. Paper out 7. Status LED 8. LF LINE FEED key 9. FF FORM FEED key 10.
  • Page 18 KPM180H PRES UHF, KPM180H LL UHF 1. RFID reader 2. Device cover 3. Opening lever for printer group cover 4. Autocutter 5. Release lever for presenter group cover 6. Paper out 7. Status LED 8. LF LINE FEED key 9. FF FORM FEED key 10.
  • Page 19 TK180 MET 1. Device chassis 2. Device cover 3. Paper out 4. Display 5. Paper input 6. Adjustable cursor for paper in 7. Keys and connectors panel (see paragraph 3.3)
  • Page 20 TK180 MET PRES 1. Device chassis 2. Device cover 3. Autocutter 4. Display 5. Paper out 6. Paper input 7. Adjustable cursor for paper in 8. Keys and connectors panel (see paragraph 3.3)
  • Page 21 TK180 MET PRES UHF 1. RFID reader 2. Device chassis 3. Device cover 4. Autocutter 5. Display 6. Paper out 7. Adjustable cursor for paper in 8. Paper input 9. Keys and connectors panel (see paragraph 3.3)
  • Page 22 TK180 MET UHF 1. RFID reader 2. Device chassis 3. Device cover 4. Paper out 5. Display 6. Adjustable cursor for paper in 7. Paper input 8. Keys and connectors panel (see paragraph 3.3)
  • Page 23 TK180 PLAS 1. Connectors cover 2. Display 3. Paper out 4. LF LINE FEED key 5. FF FORM FEED key 6. ON/OFF key 7. Device cover 8. Opening lever for device cover 9. Paper input 10. Adjustable cursor for paper in 11.
  • Page 24 TK180 PLAS UHF 1. RFID reader 2. Display 3. Paper out 4. LF LINE FEED key 5. FF FORM FEED key 6. ON/OFF key 7. Device cover 8. Opening lever for device cover 9. Adjustable cursor for paper in 10. Paper input 11.

  • Page 25: Device Components: Keys And Connectors Panel

    3.3 Device components: keys and connectors panel 1. ON/OFF key (except for TK180 PLAS, TK180 PLAS UHF) 2. Connector for low paper sensor (external) 3. RS232 serial port (RJ45) 4. Ethernet port 5. USB port 6. Power supply port 7. Status LED 8.

  • Page 26: Device Components: Internal Views

    3.4 Device components: internal views KPM180H STD, KPM180H STD 300 TK180 MET, TK180 MET UHF TK180 PLAS, TK180 PLAS UHF 1. Printhead with temperature sensor 2. Top mobile sensor for detecting black mark on the thermal side of paper or hole between tickets 3.
  • Page 27 KPM180H PRES, KPM180H LL KPM180H PRES UHF, KPM180H LL UHF TK180 MET PRES, TK180 MET PRES UHF 1. Printhead with temperature sensor 2. Top mobile sensor for detecting black mark on the thermal side of paper or hole between tickets 3.

  • Page 28: Device Labels

    3.5 Device labels The main data used to identify the machine are shown on the two labels attached to the upper cover or to the bottom of the device. In particular, the product label shows the electrical data for the connection to a power source and the product code. The additional product label shows the serial number and the hardware revision (R).

  • Page 29: Key Functions: Power Up

    3.6 Key functions: power up POWER UP Hold down Hold down Print SETUP report Perform the FONT TEST Fast push Fast push Enter the Skip the SETUP procedure SETUP PROCEDURE Fast push Fast push Enter the Enter the SETUP PROCEDURE SETUP PROCEDURE for printer parameters for Ethernet parameters...

  • Page 30: Key Functions: Standby

    3.7 Key functions: standby STANDBY Fast push Fast push Advance the paper (preset length) Are any demo files present on the flash drive of the device? Print a demo ticket Is the parameter “Black mark position” set on “Disabled”? (see chapter Perform ticket No action...

  • Page 31: Status Messages

    3.8 Status messages The status LED indicates hardware status of device. Given in the table below are the various LED signals and the cor- responding device status. STATUS LED DESCRIPTION DEVICE OFF GREEN DEVICE ON: NO ERROR RECEIVE DATA RECEPTION ERRORS (PARITY, FRAME ERROR, OVERRUN ERROR) GREEN COMMUNICATION...

  • Page 32: Display Messages

    3.9 Display messages TK180 MET, TK180 MET PRES, TK180 MET PRES UHF, TK180 MET UHF TK180 PLAS, TK180 PLAS UHF PRINTER READY RECEIVING DATA Device on: no error Receive data RS232 RX ERROR COMMAND ERROR Reception errors Command not recognized (parity, frame error, overrun error) PRINTHEAD END PAPER...

  • Page 33: Installation

    4 INSTALLATION 4.1 Fastening KPM180H STD, KPM180H STD 300 The device is provided with four ixing holes on the bottom of device (see following igure, dimensions in millimetres). To  fasten the device on a panel, use four M3 screws. 4 x M3 It's very important to consider the screws length not to damage the internal components placed near the ixing holes (see  following igure, dimensions in millimetres). Device chassis Fixing panel Section A-A Fixing screw The screw length (L) will be calculated according to the thickness of the panel (Sp) on which the device is ixed, as follows: L ≤ 10 mm + Sp For example, if panel thickness is 10 mm (Sp = 10 mm), the maximum length for screws will be 20 mm.
  • Page 34 KPM180H PRES, KPM180H PRES UHF, KPM180H LL, KPM180H LL UHF The device is provided with six ixing holes on the bottom of device (see following igure, dimensions in millimetres). To  fasten the device on a panel, use six M3 screws. 32.5 6 x M3 Additionally, the panel must provide an opening for dust of paper that meets the following measures (in millimetres): min 9...
  • Page 35 It's very important to consider the screws length not to damage the internal components placed near the ixing holes (see  following igure, dimensions in millimetres). Device chassis Device chassis Fixing panel Fixing panel Detail A Detail B Fixing screw Fixing screw The screw length (L) will be calculated according to the thickness of the panel (Sp) on which the device is ixed, as follows: L ≤ 5 mm + Sp  (Detail A) L ≤ 10 mm + Sp  (Detail B) For example, if panel thickness is 10 mm (Sp = 10 mm), The maximum screw length will be 15 mm (detail A) or 20 mm (detail B).
  • Page 36 TK180 PLAS, TK180 PLAS UHF The device is provided with two slots placed at the bottom, for the mounting of the machine on a panel (see following igure, dimensions in millimetres). 71.43 58.5...
  • Page 37 Additionally, the panel can provide an opening for the passage of the connection cables that meets the hole at the bottom of the device and two pins for a further ixing to the panel. The measures (in millimeters) of the opening and the ixing pins are shown in the following igures. 58.5 Ø7 Ø4 -0.5...

  • Page 38: Low Paper Sensor

    4.2 Low paper sensor KPM180H STD, KPM180H STD 300 KPM180H PRES, KPM180H PRES UHF, KPM180H LL, KPM180H LL UHF The device includes a low paper sensor with the cable (see following igure). To ix the sensor, use an M3 screw not supplied. MATERIAL INCLUDED Low paper sensor Low paper wiring Connector Low paper sensor board 21.1 MATERIAL NOT INCLUDED Fixing screw M3...
  • Page 39 Low paper wiring Spacer Low paper sensor Paper roll Low paper sensor board Support from 1 to 6 mm Fix the low paper sensor board to the support by using an M3 screw not included. For the correct functioning of the low paper sensor, comply with the measures specified. Low paper wiring Connect the wiring coming from the low paper sensor board at the connector shown in figure.

  • Page 40: Connections

    4.3 Connections The following igure shows the possible connections for the device. When the RS232 and USB communication cables are  connected to the printer at the same time, communication takes place via the USB port. RS232 POWER Correctly insert Serial cable the power supply (for available connector (see serial cables, paragraph 5.4) chapter standard cable (optional) Ethernet Ethernet UTP Power supply cable CrossOver...

  • Page 41: Pinout

    4.4 Pinout POWER SUPPLY Tripolar female connector 1 GND 2 +24 Vdc 3 GND 4 Frame GND The following igure shows the connector pinout of the power supply cable for the device: Tripolar male connector n.c. +24 V Power supply cable ATTENTION: Respect power supply polarity. USB INTERFACE Female USB type B connector 1 USB0-VBUS (in) 2 USB0_D- (in/out)
  • Page 42 RS232 SERIAL INTERFACE Female RJ45 connector 1 DT (in) When +VRS232, device is power on 2 TX (out) During transmission, takes the values -VRS232 and +VRS232 depending on data 3 RX (in) During reception, takes the values -VRS232 and +VRS232 depending on data 4 DS 5 GND 6 DT...
  • Page 43 ETHERNET INTERFACE Female RJ45 connector 1 RX +1 2 +3.3V ETH 3 RX -1 4 TX +1 5 +3.3V ETH 6 TX -1 7 n.c 8 GND 9 +3.3 V 10 LED-LNK 11 +3.3 V 12 LED-LAN 13 Shield 14 Shield The functionality of two LED are speciied in the following tables: - For 10Base-T connection: FUNCTION...

  • Page 44: Driver And Sdk

    4.5 Driver and SDK The drivers for the following operating system are available in the website www.custom4u.it. OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64 bit) Driver for Windows 7 (32/64 bit) From the Start menu, press Run Driver for Windows 8 (32/64 bit) and type-in the path where the SW Windows...

  • Page 45: Operation

    5 OPERATION 5.1 Opening device cover KPM180H STD, KPM180H STD 300 TK180 PLAS, TK180 PLAS UHF KPM180H PRES, KPM180H LL KPM180H PRES UHF, KPM180H LL UHF Push the opening lever Push the opening lever in the direction shown in the figure.
  • Page 46 TK180 MET, TK180 MET PRES, TK180 MET PRES UHF, TK180 MET UHF Open the metallic cover. Open the device cover. Push the opening lever shown in figure.

  • Page 47: Adjusting Paper Width

    5.2 Adjusting paper width The device allows the use of diferent paper width. Follow the given instruction to set the device according to the paper  width to use. For some models, only the internal printer group is represented 82.5 mm paper width To manage paper width of 82.5 mm, move the adjustable cursor at the right end point as shown in the following igure. 54 mm paper width To manage paper width of 54 mm, it is recommended to assemble the paper block guide shown in the following igure,  provided with the device.
  • Page 48 To assemble the paper block guide proceed as follows. Move the adjustable cursor Move the paper block guide to the end point in the direction shown in the figure. against the right edge of the track B. Be carefull that the sensor is not covered by the paper...
  • Page 49 Paper width from 20 mm to 25 mm To manage paper width from 20 mm to 25 mm, it is necessary to assemble the reducer shown in the following igure,  provided with the device. Assemble the reducer as shown in the following igure. 90°...

  • Page 50: Adjusting The Alignment Sensors

    5.3 Adjusting the alignment sensors The device is equipped with two mobile sensors for the detection of the alignment black mark placed both on the thermal side and on the non-thermal side of paper as shown in the following igure (for some models, only the internal printer group  is represented). The user will need to manually move these mobile sensors according to the position and the type of the black mark on the paper (see chapter To use these sensors, you must set the “Black mark position”...
  • Page 51 To adjust the mobile sensors position according to the black mark position and type on paper, open the device cover (see paragraph 5.1) and move the sensors to the desired position using a small screwdriver or a pointed object. ATTENTION: To avoid damaging the sensor, use the plastic tabs as foothold for the screwdriver to push the sensor in the desired position.

  • Page 52: Switch The Device On

    5.4 Switch the device on KPM180H STD, KPM180H STD 300, KPM180H PRES, KPM180H PRES UHF, KPM180H LL, KPM180H LL UHF product label <codice prodotto> IN DC 24V 4.10A Power supply (optional) Correctly insert the power supply connector with the flat side upwards.
  • Page 53 ON/OFF Switch device on pressing the ON/OFF key. The green LEDs (front and rear) turn on and the device is ready.
  • Page 54 TK180 MET, TK180 MET PRES, TK180 MET PRES UHF, TK180 MET UHF product label <codice prodotto> IN DC 24V 4.10A Power supply (included) Correctly insert the power supply connector with the flat side upwards. Connect the power adapter to the device. Use the type of electrical power supply indicated on the label.
  • Page 55 PRINTER READY ON/OFF Switch device on pressing the ON/OFF key. The display turns on and shows the message in figure. TK180 PLAS Remove the cover of the connector compartment by sliding it in the direction shown.
  • Page 56 Place the ferrite core of the power supply cable inside the connectors compartment. Power supply (included) Correctly insert the power supply connector with the flat side upwards. Connect the power adapter to the device by placing the cable as shown. Use the type of electrical power supply indicated on the label.
  • Page 57 Power cord (optional) Connect the power cord (optional) to the power supply and the mains outlet. PRINTER READY ON/OFF Switch device on pressing the ON/OFF key. The display turns on and shows the message in figure.
  • Page 58 TK180 PLAS UHF Lift the RFID reader by rotating it in the shown direction. Place the ferrite core of the power supply cable inside the connectors compartment. Power supply (included) Correctly insert the power supply connector with the flat side upwards. Connect the power adapter to the device by placing the cable as shown.
  • Page 59 Lower the RFID reader by rotating it in the shown direction. Power cord (optional) Connect the power cord (optional) to the power supply and the mains outlet.
  • Page 60 PRINTER READY ON/OFF Switch device on pressing the ON/OFF key. The display turns on and shows the message in figure.

  • Page 61: Loading The Paper Roll

    5.5 Loading the paper roll To change the paper proceed as follows (for some models, only the internal printer group is represented). At every change of paper, check inside the device to locate and remove any scraps of paper. Open the device cover (see paragraph 5.1)
  • Page 62 Close the device cover. thermal side thermal side Insert the paper into the input mouth so that it unrolls correctly. Be sure that the paper is correctly positioned into paper guides.
  • Page 63 thermal side ROOM thermal side ROOM Wait until the paper is automatically loaded.
  • Page 64 The following igure gives the limit positions of the paper roll related to the device for a correct paper loading without a  paper roll holder support (for some models, only the internal printer group is represented). The direction of the paper will always form a maximum angle of 90 ° or -90 ° with the insertion plane of paper inside the device.

  • Page 65: Issuing Ticket

    5.6 Issuing ticket KPM180H PRES, KPM180H PRES UHF, KPM180H LL, KPM180H LL UHF TK180 MET PRES, TK180 MET PRES UHF The device allows the following operating mode for the issuance of printed tickets. The operating mode shown in the fol- lowing images, depend on the settings of the coniguration parameters and commands sent to the device (see chapter 6 and commands manual of the device).
  • Page 66 Paper output Ejector rollers Ticket presented The device presents a portion of the ticket printed and hold it between the ejector rollers. Ticket withdrawn Paper output The user withdraws the ticket printed.

  • Page 67: Configuration

    6 CONFIGURATION 6.1 Coniguration by keys To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. rear keys front keys While pressing the LF LINE FEED key, switch on the device by pressing the ON/OFF key. PRINTER SETUP The device prints the report with the settings parameters. Follow the instruction printed on the paper or shown on display to proceed with configuration procedure.
  • Page 68 The following igure shows the setup report of the device. The shown values for parameters are sample values; for the list  and the description of device parameters see the following paragraphs. DEVICE NAME AND <device name> FIRMWARE MODULES SCODE. <code> rel 1.00 DCODE. <code> rel 1.00 RELEASE FCODE. <code> rel 1.00 PRINTER SETTINGS 1 «••••••••» 640 ---------------------------------------------------------------------------- PRINTHEAD STATUS PRINTHEAD WORKING GOOD! PRINTER TYPE ........<device model>...
  • Page 69 The following igure shows the setup report of the Ethernet parameters. The shown values for parameters are sample  values; for the list and the description of device parameters see the following paragraphs. ETH. SPEED = 10Mb/s DHCP Client ....... : Disabled ETHERNET IP Address ........: 192.168. 0. 1 PARAMETERS Subnet Mask ......: 255.255.240. 0 Default Gateway ......: 192.168. 0. 5 MAC Address ......: 00-0E-E2-0A-D2-D0 KEYS [ LF ] to modify parameter FUNCTIONS [ FF ]...

  • Page 70: Coniguration By Software

    6.2 Coniguration by software The coniguration parameters can be set by the "PrinterSet” software tool available on www.custom4u.it. For a detailed description of operating parameters for the device, see the following paragraphs. To set the device by software, proceed as follows. Connect the device to a PC directly (see paragraph 4.3), without using HUB devices. Start “PrinterSet”...
  • Page 71 LOAD SAVE PORT SETUP FONTS UPGRADE H. reflect V. reflect Click on SETUP to access the operating parameteres of the device to be configured. LOAD SAVE PORT EXTRA SETUP Description <Parameter> Disabled Activation of the Bluetooth® module <Parameter> Enabled or WiFi on the device. If the “Wireless” parameter is set to ON (active) do not <Parameter>...

  • Page 72: Coniguration By Ile

    6.3 Coniguration by ile The coniguration parameters can be set by editing the "Setup.ini” ile stored on the Flash Drive of the device. Proceed as follows: Enter setup Enter the coniguration procedure by keys (see paragraph 6.1) or by software (see paragraph 6.2). Plug the device to a Personal Computer via USB. <parameter> ....: <value> <parameter> ....: <value> <parameter> ....: <value> <parameter>...
  • Page 73 The “Setup.ini” ile is a coniguration ile that contains all the conigurable parameters listed in text format and divided into  some sections (indicated between square brackets). For each parameter, you ind the parameter name followed by the  value currently set and then the available values listed with a reference number. The reference number marked with the symbol ‘ * ’ is the default one (see following igure). Value set Section [PRINT] Parameter name Speed / Quality = 2 0 = High Quality 1 = Normal // * 2 = High Speed Availables values Default marker...

  • Page 74: Printhead Status

    6.4 Printhead status The device performs the printhead operating status when printing the setup report. The total number of dots is reported Are indicated the total dots number of the printhead and their status (see igure below).  SCODE. <code> rel 1.00 DCODE. <code> rel 1.00 FCODE. <code> rel 1.00 Total no. printhead dots PRINTER SETTINGS 1 «••••••••»...

  • Page 75: Device Status

    6.5 Device status The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: device model PRINTER TYPE RFID Module presence of the RFID reader/writer Wi-Fi Module presence of the Wi-Fi/Bluethooth module PRINT HEAD TYPE print head model INTERFACE interface present OK appears if functioning and NOT OK if faulty PROGRAM MEMORY TEST DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty...

  • Page 76: Communication Parameters

    6.6 Communication parameters The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. Activation of wireless communication: WIRELESS Of  The parameter is printed on setup report and has efect on device coniguration only for    TK180 MET, TK180 MET PRES, TK180 MET PRES UHF, TK180 MET UHF Communication speed of the serial interface. RS232 BAUD RATE 115200 9600...
  • Page 77 Numerical address code for the univocal identiication of the USB device (in case of more  USB ADDRESS NUMBER than a USB device connected with the same PC). USB communication class deinition. USB CLASS Printer = setting the printer function Mass Storage = setting the sharing mode from Mass Storage Virtual COM = setting the USB port as a virtual serial port To use the value "Virtual COM", it is necessary to install an additional driver (see para- graph...

  • Page 78: Operation Parameters

    6.7 Operation parameters The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. Available emulations for the device. PRINTER EMULATION SVELTA CUSTOM POS PRINT MODE Printing mode. Normal = enables printing in normal writing way Reverse = enables printing rotated 180 degrees AUTOFEED Setting of the Carriage Return character: CR disabled...
  • Page 79 Font selection (CPI = Characters Per Inch): CHARS / INCH A = 11 cpi, B = 15 cpi A = 15 cpi, B = 20 cpi A = 20 cpi, B = 15 cpi The parameter is printed on setup report only if the parameter "Printer emulation" is set on "CUSTOM POS".
  • Page 80 This parameter allows the ticket management: TICKET MANAGEMENT Disabled no check Short Ticket = it is possible to manage tickets with length less than the distance between black mark sensor and printing line Check First =  before printing, the device checks the integrity of the irst ticket PRINTHEAD TEST Setting of the performing of the print head test: POWERON Disabled the test is performed only during the printing of the setup report...

  • Page 81: Alignment Parameters

    6.8 Alignment parameters The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile me. Position of the alignment black mark and choice of appropriate black mark sensor (see BLACK MARK POSITION chapter Disabled = the black mark alignment is not performed Top  ...
  • Page 82 For example, to set the black mark distance to 15 mm, modify the parameters as follows: Black mark distance sign Black mark distance [mm x 10] = 1 Black mark distance [mm x 1] Black mark distance [mm x .1] If the “Black mark position”...

  • Page 83: Hexadecimal Dump

    6.9 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 85: Alignment

    7 ALIGNMENT The device is provided with sensors for the use of alignment black mark in order to handle: roll of tickets with pre-printed ields and a ixed length; • Fan-fold of tickets with pre-printed ields and a ixed length. • The alignment black mark may be formed by: • a black mark printed on paper (see paragraph 9.10);...

  • Page 86: Enable Alignment

    7.1 Enable alignment The device is provided with the two following sensors for alignment (see igure): SENSOR 1, a mobile sensor placed on the lower lat, • SENSOR 2, a mobile sensor placed on the upper lat. • upper flat SENSOR 2 lower flat SENSOR 1 To guarantee the alignment, it is necessary to correctly choose the sensor to use for the black mark detection depending on the type of black mark and its location on the ticket. To do this, you must enable the parameter “Black mark position”...
  • Page 87 The following igures show the usable format of paper and the corresponding sensors used for alignment. For ease of understanding, the image shows the two lats represented in the same plane. For some models, only the in- ternal printer group is represented. Paper with black mark on the non-thermal side Paper with black mark on the thermal side direction direction of paper of paper feed feed non-thermal thermal sensor 1 sensor 2 side side...
  • Page 88 Tickets with hole direction of paper feed sensor 2 sensor 1...

  • Page 89: Calibration

    7.2 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper. The device automatically performs the self-calibration during the setup procedure only if the “Black mark position” parameter is set to a value other than “Disabled”...
  • Page 90 The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for  example, a barcode): the outgoing voltage is constant while passing the white paper between two black marks, presents a peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the “Black mark threshold” parameter is located about halfway between the peak value and the maximum value of the “noise” (as shown in igure). ...
  • Page 91 The following igure shows an example of paper with holes: the outgoing voltage is constant while passing the paper between  two holes and presents a variation at each hole. In this case, the optimal value for the “Black mark threshold” parameter is placed about half of the variation. NON-THERMAL SIDE “Black mark threshold” THERMAL SIDE Peak...

  • Page 92: Alignment Parameters

    7.3 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the black mark alignment. The distance between the black mark edge and the alignment point is deined as “Black mark distance”. Referring to the front of the black mark, the value of “Black mark distance” value varies from -5 mm minimum and 99.9 mm maximum. If the “Black mark distance” value is set to 0, the alignment point is set at the beginning of the black mark. Alignment point: Alignment Alignment...
  • Page 93 To set a negative value of the “Black mark distance” parameter is useful in cases where the alignment point refers to the black mark printed on the previous ticket or where the desired cutting line is placed in the middle of the alignment black mark (for example, for paper with holes or gap).
  • Page 94 The following igures show the simpliied sections of the device models with the paper path and the distances (in millimeters)  between the alignment sensor, the print head, autocutter (if present) and paper out mouth. KPM180H STD, KPM180H STD 300 TK180 MET, TK180 MET UHF TK180 PLAS, TK180 PLAS UHF distance between distance between printing line and printing line and...
  • Page 95 CUSTOM/POS emulation To deine the alignment point you need to set the printer parameters that compose the numerical value of the “Black mark  distance” parameter (see paragraph 6.8). For example, to set a black mark distance of 15 mm between the black mark and the alignment point, the parameters must be set on the following values: Black mark distance sign Black mark distance [mm x 10] Black mark distance [mm x 1] Black mark distance [mm x .1]...

  • Page 96: Printing Area

    “Value for the paper recovery after a cut”= 19 mm For models KPM180H STD, KPM180H STD 300, TK180 MET, TK180 MET UHF, TK180 PLAS, TK180 PLAS UHF, the distance A is ixed. For models KPM180H LL, KPM180H LL UHF, KPM180H PRES, KPM180H PRES UHF, TK180 MET PRES, TK180 MET PRES UHF, use the command 0x1C 0xC1 in CUSTOM/POS emulation to set the “Value for the...

  • Page 97: Maintenance

    8 MAINTENANCE 8.1 Printer paper jam In the following sequence of images, the procedure for solving the paper jam inside the printer is described. For some models, only the internal printer group is represented. Open the device cover (see paragraph 5.1) Close the device cover.

  • Page 98: Autocutter Paper Jam

    8.2 Autocutter paper jam KPM180H PRES, KPM180H PRES UHF, KPM180H LL, KPM180H LL UHF, TK180 MET PRES, TK180 MET PRES UHF In the following sequence of images, the procedure for solving the paper jam inside the autocutter is described. For some models, only the internal printer group is represented.
  • Page 99 Blade Insert a screwdriver in the inspector window and turn the worm screw to lower the autocutter blade. Try to remove the paper. If the operation fails, see the next point. Inspection window Remove the damaged paper and check the presence for paper scraps inside the printer;...

  • Page 100: Planning Of Cleaning Operations

    For speciic procedures, see paragraph 8.4. KPM180H STD, KPM180H STD 300, KPM180H PRES, KPM180H PRES UHF TK180 MET, TK180 MET PRES, TK180 MET PRES UHF, TK180 MET UHF TK180 PLAS, TK180 PLAS UHF EVERY PAPER CHANGE...
  • Page 101 KPM180H LL, KPM180H LL UHF EVERY 50 PAPER CHANGES Printhead Use isopropyl alcohol Rollers Use isopropyl alcohol Autocutter Use compressed air Paper path Use compressed air or tweezers Sensors Use compressed air Lower lat Use isopropyl alcohol Case Use compressed air or a soft cloth...

  • Page 102: Cleaning

    8.4 Cleaning For periodic cleaning of the device, see the instructions below (for some models, only the internal printer group is represented). Case Display Disconnect the power supply cable. Disconnect the power supply cable. ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not use alcohol, solvents, or hard brushes.
  • Page 103 Autocutter Disconnect the power supply cable and open the device cover (see paragraph 5.1) ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device. Alcohol, solvent Clean the autocutter by using compressed air. Push the release lever then lift and remove the presenter cover.
  • Page 104 Printhead Platen roller Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 5.1) open the device cover (see paragraph 5.1) ISOPROPYL ALCOHOL ISOPROPYL ALCOHOL ATTENTION: ATTENTION: Do not use solvents, or hard brushes. Do not use solvents, or hard brushes.
  • Page 105 Sensors Paper path Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 5.1) open the device cover (see paragraph 5.1) ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device.
  • Page 106 Lower lat Disconnect the power supply cable and open the device cover (see paragraph 5.1) ISOPROPYL ALCOHOL ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device. Alcohol, solvent Clean the lower flat by using a non-abrasive cloth moistened with isopropyl alcohol.

  • Page 107: Upgrade Irmware

    8.5 Upgrade irmware Firmware upgrade can be performed by using the “PrinterSet” software tool available on www.custom4u.it. To upgrade irmware, proceed as follows. LOAD SAVE PORT From Device From File Login to the website www.custom4u.it, type in the prod- uct code of the device and download the latest irmware  release available. Select a configuration file as follows: Click on LOAD >...

  • Page 109: Specification

    9 SPECIFICATION 9.1 Hardware speciications GENERAL Head temperature, paper presence, cover open, external low paper, Sensors mobile detectors of black mark or translucent gap/hole, Display TK180 MET TK180 MET PRES Dot matrix 120x17 LCD TK180 MET PRES UHF module size 124.1 (W) x 26 (H) x 5.8 (T) mm TK180 MET UHF TK180 PLAS Dot matrix 122x32 LCD...
  • Page 110 TK180 MET 203 dpi (8 dot/mm) TK180 MET UHF TK180 MET PRES TK180 MET PRES UHF TK180 PLAS TK180 PLAS UHF KPM180H STD 300 304 dpi (12 dot/mm) Thermal, ixed head Printing method Head life Abrasion resistance 100 km (with recommended paper) Pulse durability 100 M (12.5% duty cycle)
  • Page 111 TK180 MET PRES TK180 MET PRES UHF TK180 PLAS TK180 PLAS UHF High Speed = 150 mm/s KPM180H STD 300 Normal = 120 mm/s High Quality = 90 mm/s PAPER Thermal rolls, heat-sensitive side on outside of roll Type of paper...
  • Page 112 External roll core diameter KPM180H STD KPM180H STD 300 TK180 MET 25 mm (+ 1 mm) TK180 MET UHF TK180 PLAS TK180 PLAS UHF KPM180H PRES KPM180H PRES UHF KPM180H LL 25 mm (+ 1 mm) with paper thermal side on outside...
  • Page 113 0.06 A ELECTRICAL SPECIFICATIONS POWER SUPPLY code 963GE020000053 (optional for KPM180H STD, KPM180H PRES, KPM180H PRES UHF, KPM180H LL, KPM180H LL UHF included with TK180 MET, TK180 MET PRES, TK180 MET PRES UHF, TK180 MET UHF, TK180 PLAS, TK180 PLAS UHF)

  • Page 114: Character Speciications

    9.2 Character speciications KPM180H STD, KPM180H PRES, KPM180H PRES UHF, KPM180H LL, KPM180H LL UHF TK180 MET, TK180 MET UHF, TK180 MET PRES, TK180 MET PRES UHF TK180 PLAS, TK180 PLAS UHF Character set Character density 11 cpi 15 cpi...

  • Page 115: Device Dimensions

    9.3 Device dimensions All the dimensions shown in following igures are in millimetres and referred to devices with closed covers. KPM180H STD, KPM180H STD 300 Length 97.5 mm Height 67 mm Width 108 mm Weight 800 g...
  • Page 116 KPM180H PRES, KPM180H LL Length 149.5 mm Height 67 mm Width 108 mm Weight 1500 g...
  • Page 117 KPM180H PRES with optional RFID module, KPM180H PRES UHF, KPM180H LL with optional RFID module, KPM180H LL UHF Length 227.3 mm Height 67 mm Width 114 mm Weight 1780 g...
  • Page 118 TK180 MET Length 119 mm Height 85 mm Width 145.6 mm Weight 2240 g 61.5 12.6...
  • Page 119 TK180 MET PRES Length 171.5 mm Height 85 mm Width 145.6 mm Weight 3000 g 61.5 12.6...
  • Page 120 TK180 MET with optional RFID module, TK180 MET UHF Length 199.45 mm Height 85 mm Width 145.6 mm Weight 2520 g 42.6 61.5 12.6...
  • Page 121 TK180 MET PRES with optional RFID module, TK180 MET PRES UHF Length 251.7 mm Height 85 mm Width 145.6 mm Weight 3280 g 72.14 69.6 61.5 12.6...
  • Page 122 TK180 PLAS Length 185.9 mm Height 118.9 mm Width 130 mm Weight 1940 g 52.9 90.9 118.9...
  • Page 123 TK180 PLAS with optional RFID module, TK180 PLAS UHF Length 194.1 mm Height 118.9 mm Width 130 mm Weight 2220 g 52.9 74.1 118.9...

  • Page 124: Device Dimensions With Pretensioner Module

    9.4 Device dimensions with pretensioner module code 976AH010000002 (optional) All the dimensions shown in following igures are in millimetres and referred to devices with closed covers.  KPM180H STD, KPM180H STD 300 Length 169.6 mm Height 90 mm Width 115 mm Weight 1230 g 3 x M3 4 x M3 61.5 164.6...
  • Page 125 KPM180H PRES Length 222 mm Height 90 mm Width 115 mm Weight 1930 g 75.5 52.5 3 x M3 4 x M3 32.5 96.35 139.5...

  • Page 126: Device Dimensions With Paper Roll Holder

    9.5 Device dimensions with paper roll holder code 974HL010000002, 974HL010000003 (optional) All the dimensions shown in following igures are in millimetres and referred to devices with closed covers. TK180 MET Length 339 mm Height 160 mm Width 145.6 mm...
  • Page 127 TK180 MET PRES Length 391.5 mm Height 160 mm Width 145.6 mm 391.5...
  • Page 128 TK180 MET UHF Length 339 mm Height 160 mm Width 145.6 mm...
  • Page 129 TK180 MET PRES UHF Length 391.5 mm Height 160 mm Width 145.6 mm 391.5...

  • Page 130: Device Dimensions With Paper Roll Holder

    9.6 Device dimensions with paper roll holder code 974HL020000003, 974HL020000004 (optional) All the dimensions shown in following igures are in millimetres and referred to devices with closed covers. TK180 PLAS Length 341.5 mm Height 161 mm Width 130 mm 156.1 341.5...
  • Page 131 TK180 PLAS UHF Length 341.5 mm Height 161 mm Width 130 mm 156.1 341.5...

  • Page 132: Device Dimensions With Ticket Tray

    9.7 Device dimensions with ticket tray code 974HL010000004 (optional) All the dimensions shown in following igures are in millimetres and referred to devices with closed covers. TK180 MET Length 419 mm Height 115.8 mm Width 145.6 mm 212.5 121.5...
  • Page 133 TK180 MET PRES Length 471.5 mm Height 115.8 mm Width 145.6 mm 212.5 471.5...

  • Page 134: Device Dimensions With Ticket Tray

    9.8 Device dimensions with ticket tray code 976HL010000007 (optional) All the dimensions shown in following igures are in millimetres and referred to devices with closed covers. TK180 MET PRES Length 377 mm Height 197 mm Width 148 mm...

  • Page 135: Dimensions Of Power Supply And Power Cord

    The following table shows the dimensions (in millimeters) of power supply unit and power cords available for the device. POWER SUPPLY code 963GE020000053 (optional for KPM180H STD, KPM180H STD 300, KPM180H LL, KPM180H PRES, KPM180H PRES UHF, KPM180H LL UHF)
  • Page 136 POWER CORD code 26100000000311 2000 POWER CORD code 26100000000313 2000...

  • Page 137: Paper Speciication

    9.10 Paper speciication Paper with black mark The following image shows the placement of the black mark on paper (dimensions in millimeters). The black mark can be printed both on the thermal side and on the non-thermal side of paper and it can be placed anywhere on the whole width of the paper.
  • Page 138 Fan-fold paper with hole The following image shows the placement of the hole on the paper (dimensions in millimeters). The hole can be positioned across the width of the ticket. To manage tickets with hole, set the parameter “Black mark position” on the value “Transparent” (see paragraph 6.8).
  • Page 139 Ticket with RFID tag (only for KPM180H LL UHF, KPM180H PRES UHF, TK180 MET UHF, TK180 MET PRES UHF, TK180 PLAS UHF) RFID (acronym for Radio Frequency IDentiication) is a technology to identify automatically items using radio waves; this  system is based on wireless data capture from RFID tag using appropriate readers. The RFID tag, or transponder, is made up of : the microchip that stores the data (including also a unique serial number written);...

  • Page 140: Character Sets In Custom/Pos Emulation

    9.11 Character sets in CUSTOM/POS emulation The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be related one of the coding tables provided on the device. To know the coding tables actually present on the device, you need to print the font test (see paragraph 3.6).
  • Page 141 <CodeTable> Coding table PC855 - Cyrillic on request PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farci on request PC1118 - Lithuanian on request PC1119 - Lithuanian...

  • Page 142: Character Sets In Svelta Emulation

    9.12 Character sets in SVELTA emulation In SVELTA emulation, the device has 20 embedded fonts of varying width which may be accessed through control characters (refer to the commands manual of the device). The following list shows the font available and relative dimensions in dot.  ...

  • Page 143: Consumables

    = 82.5 mm external diameter = 150 mm weight = 70 g/m KPM180H STD, KPM180H STD 300, KPM180H PRES, KPM180H PRES UHF TK180 MET, TK180 MET PRES, TK180 MET PRES UHF, TK180 MET UHF TK180 PLAS, TK180 PLAS UHF...

  • Page 145: Accessories

    11 ACCESSORIES The following tables show the list of the available accessories for the devices. KPM180H STD, KPM180H STD 300 976AH010000001 976AH010000003 PRESENTER MODULE + AUTOCUTTER (for technical speciications, see paragraph 9.1) KPM180H STD, KPM180H STD 300, KPM180H PRES 976AH010000002 PRETENSIONER MODULE...
  • Page 146 KPM180H STD, KPM180H STD 300 KPM180H PRES, KPM180H PRES UHF KPM180H LL, KPM180H LL UHF 963GE020000053 POWER SUPPLY (for technical speciications, see paragraph 9.1) 26100000000311 MAINS CABLE SHUKO PLUG length = 2 m 26100000000313 MAINS CABLE UK PLUG length = 2 m 26900000000026 ADAPTER CABLE RJ45M-DB9F length = 0.1 m...
  • Page 147 TK180 MET 974HL010000004 ATB TICKET TRAY TK180 MET, TK180 MET UHF, TK180 MET PRES UHF 26900000000026 ADAPTER CABLE RJ45M-DB9F length = 0.1 m 26100000000313 MAINS CABLE UK PLUG length = 2 m 974HL010000002 974HL010000003 PAPER ROLL HOLDER...
  • Page 148 TK180 MET PRES 26900000000026 ADAPTER CABLE RJ45M-DB9F length = 0.1 m 26100000000313 MAINS CABLE UK PLUG length = 2 m 974HL010000002 974HL010000003 PAPER ROLL HOLDER 974HL010000004 ATB TICKET TRAY rear mounting 974HL010000007 ATB TICKET TRAY front mounting...
  • Page 149 TK180 PLAS, TK180 PLAS UHF 26900000000026 ADAPTER CABLE RJ45M-DB9F length = 0.1 m 26500000000352 SERIAL CABLE DB9M-DB9F length = 1.8 m 26500000000356 USB CABLE TYPE A-B length = 1.8 m 26100000000313 MAINS CABLE UK PLUG length = 2 m 974HL020000003 974HL020000004 PAPER ROLL HOLDER KPM180H PRES, KPM180H LL, TK180 MET, TK180 PLAS...

  • Page 151: Technical Service

    12 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the home page. It is advisable to keep the identiication data of the product at hand. The product code, the serial number and the hardware release number can be found on the two product labels (see para- graph 3.5).
  • Page 152 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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