Section 2 - Software Requirements; Overview; Software Updates For Customers - Sony KDL-46HX820 Service Training Manual

SECTION 2 - SOFTWARE REQUIREMENTS

OVERVIEW

There are 2 reasons for updating the software on the TVs.
●

Software updates for customers

These updates are for enhancements or improvements that
have been made to the software after the TV was released.
These updates are accessed by the customer from the Sony
Support Site at http://esupport.sony.com.
● Software update for servicers
These updates are specifically for servicers to use during a
service call and are only available on the Sony Authorized
Servicer Portal at
KDL-46HX820/55HX820
http://www.sony.com/asp.
SOFTWARE UPDATES FOR CUSTOMERS
The subject of software updates is a very important. The televisions
of today have advanced to the point where they are not simply a
television anymore. They are evolving into devices that are designed
to integrate with numerous other devices found in the home. Some
examples are: Portable audio and video devices, still cameras, home
computer networks and accessing the internet to name a few.
Communications with these varying devices requires that the
television be compatible with varying communications protocols.
Although standards are detailed for each of these protocols, the real
world dictates that occasional errors may occur that could prevent
devices from operating or communicating properly.
Keeping the software in the television up-to-date is a procedure that
is normally handled by the owner of the television. Most customers
who own computers and other digital devices are familiar with and are
accustomed to updating the software in their products. If a customer
contacts the Sony Customer Support Center and it is deemed to
be correctable with a software update, the issue is handled at the
customer level.
Software updates can be performed by:
● Customer Manual Downloads: Software updates can be
accessed by the customer from the Sony Support Site at
http://esupport.sony.com
and placed on a USB thumb drive to be loaded onto the TV.
The instructions for downloading the software file vary from
chassis to chassis and sometimes from model to model. The
customer is provided with the instructions to properly format
the USB thumb drive, unzip the file, and the procedures for
loading the software into the television.
where they can be downloaded
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