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Troubleshooting
Grounds in Your Coffee
Grounds may have gathered in the exit or entrance needles
and can be cleaned using a straightened paper clip or similar
tool.
• Clean the exit needle of the K-Cup® pod holder. Refer to the
Exit Needle care instructions.
• Clean the coffee maker entrance needles. Refer to the
Entrance Needles care instructions.
Coffee Maker Will Not Brew
• A minimum of 177 ml/6 oz of water is required to brew. Add
an additional 59 ml/2 oz of water to the reservoir to ensure
the minimum fill level has been met, then press the brew
button. Repeat until the coffee maker begins to dispense.
Brewing a Partial Cup
• Power the coffee maker off. Press and hold the brew
button and 12oz button for 5 seconds until water starts
dispensing. Then release and let the water purge. Discard
the contents into the sink. Press the power button to
restart.
• The exit needle may be clogged. Refer to the Exit Needle
care instructions.
• Clean the K-Cup® Pod Holder, see K-Cup® Pod Holder care
instructions.
Helpful Hints
Water quality varies greatly. If you notice an undesirable
taste in your beverage (such as chlorine or mineral tastes),
we recommend using bottled or filtered water. Do not use
distilled water.
Service
Beyond these recommended cleaning and maintenance
procedures, this coffee maker is not user serviceable. For
service, please refer to the Warranty section of this guide.
Storage
Empty the water reservoir before storing or transporting
and take care to ensure that you store your coffee maker in
a safe and frost-free environment. When you prepare to use
it after storage, we recommend rinsing the water reservoir
with fresh water and descaling the coffee maker as detailed
in the Descaling your Coffee Maker section.
If you plan to move your coffee maker to a different location,
turn the coffee maker off, unplug it, and empty the water
reservoir. If your coffee maker has been in an environment
below freezing, please be sure to let it warm to room
temperature for at least 2 hours before using.
• The coffee maker may need to be descaled. If you have
repeated the descale procedure on your coffee maker
two times and it is still only brewing a partial cup, contact
Customer Service.
Coffee Maker Does Not Have Power or Shuts Off
• Make sure that the power button has been turned on.
• Plug coffee maker into its own grounded outlet. If the
electric circuit is overloaded with other appliances, your
coffee maker may not function properly. The coffee maker
should be operated on its own circuit, separate from other
appliances.
• For energy savings, the coffee maker automatically turns
off 5 minutes after the last brew. Press the power button
to restart.
• If the coffee maker still doesn't have power, contact
Customer Service.
Click or Call!
Have Questions?
We're here to help. Visit keurig.ca/support_1 for
step-by-step videos on cleaning, descaling, and more.
Still Need Help?
Give us a call at
1-800-361-5628
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