Belkin OmniView F1DJ102P-B User Manual page 13

TROUBLESHOOTING
Keyboard
Computer does not detect your keyboard and you get a keyboard error reported at
boot up.
• Check that the keyboard cable between the Switch and the computer is
connected properly. Tighten any loose connections.
• Try swapping your keyboard with a different one.
• Try connecting the computer to a different port.
• If you are using the keyboard software that was included with your keyboard,
uninstall it and install the standard Microsoft keyboard driver.
Mouse
Mouse is lost when I switch to a different channel.
• Check that the mouse you are using is connected properly to the console port
of the Switch.
• If you are using a mouse driver that was included with your mouse, uninstall it
and install the standard Microsoft mouse driver.
• Disconnect and reconnect the mouse cable attached to the channel with which
you are experiencing problems to re-synchronize the mouse connection.
• Attach the mouse directly to the computer with which you are experiencing
mouse problems.
• Allow up to one minute following the computer's waking from standby mode
for mouse function to return.
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TROUBLESHOOTING
• Deactivate power management schemes on the PC with which you are
experiencing problems.
• Try swapping the mouse with a different one.
The mouse is not detected at boot up.
• Check the cables and make sure that they are inserted properly.
The computer boots up fine, but the mouse does not work.
• Make sure it is plugged-in properly.
• Make sure the mouse works when directly plugged into the computer.
Rebooting may be necessary when trying this.
• Try a different mouse.
When I switch from one port to another, mouse movement is
completely erratic.
• Make sure you do not have more than one mouse driver installed. Make sure
that the driver is either for a standard PS/2 mouse or a Microsoft compatible
PS/2 mouse.
• Make sure you do not have any mouse drivers loaded in your CONFIG.SYS or
AUTOEXEC.BAT files.
• Avoid moving the mouse or pressing the mouse button when switching ports
on the Switch.
• You can reset the mouse and resume proper mouse movement simply by
unplugging the mouse from the Switch and waiting 2–3 seconds before
plugging it in again.
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