Avaya 4690IP User Manual

Ip conference telephone

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4690 IP Conference Telephone
Release 2.3
User's Guide
555-233-787
Issue 3
October 2007

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Summary of Contents for Avaya 4690IP

  • Page 1 4690 IP Conference Telephone Release 2.3 User’s Guide 555-233-787 Issue 3 October 2007...
  • Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone...
  • Page 3: Table Of Contents

    Document Organization ■ Conventions Used ■ Symbolic Conventions Typographic Conventions Related Documents ■ Introducing Your Avaya 4690 IP Conference Telephone Introduction ■ The Avaya 4690 IP Conference Telephone ■ Extension Microphones ■ Using Your Avaya 4690 IP Conference Telephone Introduction ■...
  • Page 4 Contents Avaya 4690 IP Conference Telephone Options Introduction ■ Accessing the Main Menu ■ Personal Ringing Options ■ Contrast Control ■ System Information ■ Telephone Management and Troubleshooting Introduction ■ Interpreting Ringer Tones ■ Basic Troubleshooting Chart ■ Resetting and Power Cycling the IP Conference Telephone ■...
  • Page 5: About This Guide

    About This Guide Overview This guide covers how to use your Avaya 4690 IP Conference Telephone. The 4690 IP Conference Telephone is simple to use while offering the latest advances in telephony systems. Internet Protocol (IP) telephones obtain their operational characteristics from your central telephone server rather than residing in the telephone unit itself.
  • Page 6: Issue Date

    Document Organization This guide contains the following chapters: Chapter Introducing Your Avaya 4690 IP Conference Telephone Chapter Using Your Avaya 4690 IP Conference Telephone Chapter Avaya 4690 IP Conference Telephone Options Chapter Telephone Management...
  • Page 7: Conventions Used

    For information related to maintaining an IP Telephone System on a Local Area Network, see the “4600 Series IP Telephone LAN Administrator's Guide” (Document number 555-233-507). Standard telephone features are described in Chapter 21, “Telephony” of the Overview for Avaya Communication Manager (Document Number 03-300468). precede additional information NOTES: NOTE:...
  • Page 8 Issue 3 October 2007...
  • Page 9: Introducing Your Avaya 4690 Ip Conference Telephone

    Introducing Your Avaya 4690 IP Conference Telephone Introduction This chapter introduces you to the layout of the 4690 IP conference phone. It provides a description for each functional button and other phone characteristics. Issue 3 October 2007...
  • Page 10: The Avaya 4690 Ip Conference Telephone

    The Avaya 4690 IP Conference Telephone The Avaya 4690 IP Conference Telephone The 4690 IP Conference Telephone has three call appearances, navigated with menu arrows, an LCD, speaker, and three sensitive microphones. Figure 1. 4690 IP Conference Telephone View information...
  • Page 11: Extension Microphones

    Depending on the current state of the call, the icons in Table 1. 4690 IP Conference Telephone Display Icon Descriptions Display Icon Description (No icon) The call appearance is not in use. Active. Indicates the line is in use. Ringing. Indicates an incoming call is arriving on this line. (Soft) Hold.
  • Page 12 Extension Microphones Issue 3 October 2007...
  • Page 13: Using Your Avaya 4690 Ip Conference Telephone

    Using Your Avaya 4690 IP Conference Telephone Introduction This chapter covers making calls, receiving calls, and using the 4690 IP Conference Telephone’s call handling features. General Notes on Use of the 4690 IP Conference Telephone The 4690 IP Conference Telephone is a conference room phone, not a personal desk phone.
  • Page 14: Making Calls

    Receiving Calls Making Calls To place a new call: 1. Press the Hookswitch button and listen for a dial tone. Your call status LEDs turn green. 2. Enter the number of the party you want to call. To redial the last number called: Press the Redial button.
  • Page 15: Hold

    Hold While on a call, press the Hold softkey (you might need to press the More ■ softkey first, if Hold is not visible). The status LEDs turn red and flash to indicate that the call is on hold. To return to the held call, select the call appearance using the up/down ■...
  • Page 16: Selecting Call Appearances

    Changing the Volume Selecting Call Appearances The 4690 IP Conference Telephone supports up to three call appearances, with one line of display reserved for each call appearance. To select a call appearance, use the “up” and “down” arrow keys to highlight the call appearance you want, and then press the Select button.
  • Page 17: Avaya 4690 Ip Conference Telephone Options

    Avaya 4690 IP Conference Telephone Options Introduction This chapter describes how to set or view telephone options, such as: Personalizing the ringtones ■ Changing the display area's contrast ■ Viewing phone and network parameters ■ Logoff ■ Accessing the Main Menu To access the options menu, press the Menu button to the left of the display.
  • Page 18: Personal Ringing Options

    Contrast Control Personal Ringing Options Your 4690 IP Conference Telephone has five ring patterns. You can hear the patterns and select the one you prefer using the Personal Ringing menu option in the main menu. To hear and select your personal ring pattern: 1.
  • Page 19: Telephone Management And Troubleshooting

    Telephone Management and Troubleshooting Introduction The 4690 IP Conference Telephones are relatively trouble free. This chapter provides helpful information for: Interpreting the different ringer tones you hear. ■ Basic troubleshooting, including common problems and suggested ■ resolutions. Resetting or power-cycling your phone, when basic troubleshooting does ■...
  • Page 20 Interpreting Ringer Tones Ringing Tones accompany an incoming call. Feedback Tones are those that you hear through the speaker. Tones 1 Ring -------- Half Ring (ring-ping) --- Tones Busy --- --- --- Call Waiting Ringback Tone ---_ Dial --------- Intercept/Time-out -_-_-_- Recall Dial - - - ----------- Reorder -- -- -- -- -- -- Ringback ---- ---- ---- ----...
  • Page 21: Basic Troubleshooting Chart

    Basic Troubleshooting Chart The following troubleshooting items can help solve the most common problems with the 4690 IP Conference Telephone. If the symptoms you are experiencing are not in this table, consult your system administrator for a solution. Problem/Symptom Phone does not activate after connecting it the first time Phone does not activate after a power interruption...
  • Page 22 Basic Troubleshooting Chart Problem/Symptom No dial tone Phone does not ring A feature does not work as indicated in this guide (for example, the Redial button does not operate as described) All other IP Phone problems Issue 3 October 2007 Suggested Solution Ensure that the cords into the phone are securely connected.
  • Page 23: Resetting And Power Cycling The Ip Conference Telephone

    Resetting and Power Cycling the IP Conference Telephone Reset your IP Conference Phone when other troubleshooting suggestions do not correct the problem or after being advised to do so by your system administrator. This basic reset procedure can resolve most problems. 1.
  • Page 24 Basic Troubleshooting Chart Issue 3 October 2007...
  • Page 25: Index

    Index About This Guide Accessing the Main Menu Audience, for this document Avaya 4690 IP Conference Telephone Options Basic Troubleshooting Chart Button/Feature Descriptions Call Handling Features Call Handling Features, Conference Call Handling Features, Drop Call Handling Features, Hold Call Handling Features, Mute...
  • Page 26 4690 IP Conference Telephone Issue 3 October 2007...

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