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Appendix D: Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using
the system.
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades
include updates for BIOS, the baseboard management controller (BMC), and the hot-swap
controller (HSC). See
updates. In addition to the server firmware and files, also update any drivers used for
components you installed in your system, such as video drivers, network drivers, and
SCSI drivers.
Intel provides a package called the "Platform Confidence Test" that may help with your
diagnostics. See
If you cannot resolve your server problems on your own, see
for assistance.
System Boot Quiet Time
The power-on self test (POST) process includes a quiet time, during which the system
may appear to be hung. This may last as long as 20 seconds. Do not power off or reboot
the system during this time. The POST LEDs will indicate activity-they may alternate
blinking between amber and green. When the quiet time completes, the status LED will
change to solid green.
Resetting the System
Before going through in-depth troubleshooting, attempt first to perform reset your system
using one of the methods below.
Soft boot reset to clear the system memory and reload the operating system
Clear system memory, restart POST, and reload the operating system
Cold boot reset. Turn the system power off and then on. This clears system
memory, restarts POST, reloads the operating system, and halts power to all
peripherals
Intel® Server Board S1200BT Service Guide
"Additional Information and Software"
"Additional Information and Software"
Table 8. Resetting the System
To do this
for a link to the software
for a link to this software.
"Getting Help"
<Ctrl+Alt+Del>
Reset button
Power off/on
button
Press
95
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