Philips KEY011 Frequently Asked Questions Manual page 6

A11 Why does my KEY Ring Audio player turn itself off?
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The player will turn itself off when left in the Pause mode for a length of time.
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The battery may be weak. If so, recharge the battery
(Go back to Q11)
A12 Windows Explorer shows "Disk full" when I was trying to transfer more files into my
Key Ring Audio player.
You may have used up all the memory of your Key Ring Audio player. Select your Key Ring Audio
player on Windows Explorer and then right click to select PROPERTIES to check if there is
sufficient memory left in your Key Ring Audio player to take in the new files.
If yes, then check if the file names of your music tracks are too long, there is a limit to the length of
the file name related to the number of files that can be copied into the root directory. Please keep
the length of all your file names to around 8 characters to ensure the utilization of full disk
capacity. Alternatively you can also copy those files with longer file names into a folder since the
limitation is applied to the root directory only.
(Go back to Q12)
A13 Can my Key Ring Audio player support MPEG 1 layer 2 file with MP3 extension?
The Key Ring Audio player may support audio files in either MPEG 1, 2 or 2.5 of all layers.
(Go back to Q13)
A14 My Key Ring Audio player can't play back files after transfer.
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If the files that you have transferred were purchased and downloaded from the Internet, check
with your content provider to see if the files are subject to playback restrictions (Digital Right
Management), Your Key Ring Audio player cannot playback these files.
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You may have formatted your Key Ring Audio player with Windows Explorer in a wrong file
system. Reformat your Key ring audio player again by going over the steps below.
1. Hook up the player to your PC
2. Open Windows Explorer, select your Key Ring Audio player labeled as removable drive and
then right click to select format.
3. Under file system select either FAT, FAT12, FAT 16 or FAT32.
4. Click START to format the player.
(Go back to Q14)
A15 My Mac computer failed to recognize the Key Ring Audio player. (No Untitled disk
icon found on the desktop)
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Check if your Mac computer meets the minimum requirement below:
Mac G3 or higher with:
Mac OS 9-X
(For users of OS 9.X , please upgrade your OS to 10.2.6 or above from the Apple
software updates web site http://www.apple.com/support.)
USB Port
CD-ROM drive (for encoding from CD)
96MB available RAM
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Several USB Mass Storage class drivers may not be available in the upgrade version of the OS.
Make sure that you have USB Mass Storage Support version 1.3.5 or higher installed on your
computer. If you haven't already done so, download the USB Mass Storage Support 1.3.5 from
the Apple Software Updates web site
(Go back to Q15)
http://www.apple.com/support
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