Troubleshooting; Important Notice - Mitel MiVoice 6900 Series User Manual

Troubleshooting

Single handset
Should a single handset stop behaving normally please remove the
network cable from the rear of the handset (screen will go off) and
then re-insert after 10 seconds. Should the handset not be working
within 5 minutes please call our service desk.
How to 'Re-pair' a 69XX handset
1. Press settings cog, and select the Bluetooth option.
2. Turn the Bluetooth off in the top right corner.
3. Turn the handset off by pressing the red side of the button on
the side of the receiver.
4. Put the receiver back in the cradle to turn back on.
5. Go back into the Bluetooth section and re-enable Bluetooth.
6. After a few seconds the receiver should show in paired devices.

Important Notice

From time to time Microsoft release Windows updates and these occasionally have a temporary
negative effect on the stability of the Phone Manager software, both on PC's and on 6900 handsets that
have Phone Manager features built in.
Should all users receive a "Loading Contacts" or "Failed Creating Session" error in the PC application, or
a "Server Offline" message on a 6900 handset please contact us and we will restart the Phone Manager
server to resolve.
Please note that these issues are out of our control, for security reasons we allow all critical windows
updates to install automatically on the server and we cannot control the effect these updates have on
installed software.
Still experiencing issues?
Get in touch with a member of the FutureTel team today and we will be
more than happy to help resolve your problem.
Call us on: 0330 838 4000
OR
Use our online ticketing system:
Handset & Hosted Software User Guide
futuretel.co.uk/support-ticket
6900 Series
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