Troubleshooting; Common Solutions - Bose QUIETCOMFORT 35 II Owner's Manual

Common solutions

If you experience problems with your headphones:
• Check the state of the status indicators (see page 20).
• Charge the battery (see page 19).
• Increase the volume on your headphones, mobile device and music app.
• Try connecting another mobile device (see page 27).
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Symptom
Headphones don't
power on
Headphones don't
connect with your
mobile device
Headphones don't
connect using NFC
Solution
Charge the battery.
• Check the state of the status indicators (see page 20).
• Disconnect the back-up audio cable.
• Disconnect the USB charging cable.
• On your mobile device:
- Disable the Bluetooth feature and then re-enable.
- Delete your Bose® QuietComfort® 35 wireless headphones II
from the Bluetooth list on your device. Connect again.
• Move your mobile device closer to the headphones and away
from any interference or obstructions.
• Connect another mobile device (see page 27).
• Visit global.Bose.com/Support/QC35ii to see how-to videos.
• Clear the headphone pairing list (see page 28) and
connect again.
• Check the state of the status indicators (see page 20).
• Make sure your device supports Bluetooth connecting via NFC.
• Unlock your device and enable the Bluetooth and NFC features.
• Tap the NFC touchpoint on the back of your mobile device to the
NFC touchpoint on the headphones.
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