Customer Assistance - Detroit Diesel DD15 EuroIV Operator's Manual

Customer Assistance

Customer Assistance
Customer Assistance
The satisfaction and goodwill of the owners of Detroit™ engines are of primary
concern to Detroit™ and its distributor/dealer organizations. Contact the Regional
Support Center.
Using Road Service
If you require road service for any reason in Latin America, you may call the
Regional Support Center phone number. An operator will assist you in determining
what type of service is required. Not all problems are engine related and not all
problems are covered by engine or vehicle warranties. YOU MAY BE
RESPONSIBLE FOR REPAIR EXPENSES.
Before calling Customer Assistance, please do the following:
• Check the coolant level.
• Check the fuel level.
• Check the DDEC fuses.
• Check for fuel leaks.
• Make sure manual shutoff valve (if installed) on the fuel filter adaptor or fuel
supply line is open.
• Check the oil level on the dipstick.
• Check the diagnostic codes.
If you call, have the following information available:
• Engine serial number
• Vehicle make, model, and VIN
• Odometer mileage (kilometers) or hour meter hours
• Vehicle owner/company name
Availability of Detroit™ Service Outlets
As the owner of a Detroit™ product, you have a complete network of Detroit™
service outlets in Latin America, plus many outlets worldwide that are prepared to
meet your parts and service needs:
• Service by trained personnel
• Sales team to help determine your specific power requirements
• In many areas, emergency service 24 hours a day
• Complete parts support
• Product information and literature
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Copyright © 2014 DETROIT DIESEL CORPORATION DDC-SVC-MAN-0175
All information subject to change without notice.