Extron electronics ShareLink Pro 500 User Manual
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Extron electronics ShareLink Pro 500 User Manual

Collaboration systems, wireless and wired collaboration gateway
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User Guide
Collaboration Systems
ShareLink Pro 500
Wireless and Wired Collaboration Gateway
68-3444-01 Rev. A
04 21

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Summary of Contents for Extron electronics ShareLink Pro 500

  • Page 1 User Guide Collaboration Systems ShareLink Pro 500 Wireless and Wired Collaboration Gateway 68-3444-01 Rev. A 04 21...
  • Page 3 Copyright © 2021 Extron. All rights reserved. www.extron.com Trademarks All trademarks mentioned in this guide are the properties of their respective owners. ® The following registered trademarks ( ), registered service marks ( ), and trademarks ( ) are the property of RGB Systems, Inc. or Extron (see the current list of trademarks on the Terms of Use page at www.extron.com):...
  • Page 4 FCC Class A Notice This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. The Class A limits provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 5 Conventions Used in this Guide Notifications The following notifications are used in this guide: ATTENTION: • Risk of property damage. • Risque de dommages matériels. NOTE: A note draws attention to important information. Specifications Availability Product specifications are available on the Extron website, www.extron.com.

  • Page 6: Table Of Contents

    Firewall Traversal..........49 Connecting through a Network Hub, Troubleshooting ..........50 Switch, or Router ......... 10 Downloading the ShareLink Pro 500 Software .. 10 Using the ShareLink Pro 500 Software ..... 12 Connecting to the ShareLink Pro ....12 Presenting content........13 Moderating a Presentation ......
  • Page 7 ShareLink Pro 500 • Contents...

  • Page 8: Introduction

    • Features About the ShareLink Pro 500 The ShareLink Pro 500 is a Wireless and Wired Collaboration Gateway that enables anyone to present wireless or wired content from their computers, tablets, or smartphones onto a display for easy collaboration. It features streaming technology that supports simultaneous display of up to four content sources, including an HDMI-connected device.

  • Page 9: Features

    • WebShare technology displays slide images on attendee’s personal devices via a web browser — The ShareLink Pro 500 enables meeting content to display on a participant mobile device. This is ideal for attendees who cannot easily view the main display.
  • Page 10 — Provides both an executable that does not require administrator access rights and a version that can deployed by IT administrators. Video screen saver — The ShareLink Pro 500 can be set to automatically mute • video and sync output to the display device when no active connections are detected, automatically entering the display into standby mode to conserve energy, reducing costs and promoting panel life.

  • Page 11: Installation

    Unbalanced Audio Output Figure 3. Audio Output Captive Screw Connector Wiring Reset button and LED — Use this button to reset the device (see Reset Modes page 7 for details on the various resets and LED states). ShareLink Pro 500 • Installation...

  • Page 12: Power Notifications

    • L’alimentation via Ethernet (PoE) est destinée à une utilisation en intérieur uniquement. Elle doit être connectée seulement à des réseaux ou des circuits qui ne sont pas routés au réseau ou au bâtiment extérieur. ShareLink Pro 500 • Installation...

  • Page 13: Hdmi Connection

    ( ATTENTION: • Connect and pull the tie wraps until they are secure. Do not overtighten. • Connectez et tirez les serre-câbles jusqu’à ce qu’ils soient sécurisés. Ne pas trop serrer. ShareLink Pro 500 • Installation...

  • Page 14: Reset Modes

    Admin password resets to extron. NOTE: Nothing happens if the ZQQQ (see page • The Reset LED blinks four times in button is not pressed within one quick succession during the reset, second. then remains on. ShareLink Pro 500 • Installation...

  • Page 15: Front Panel Features And Cabling

    NOTE: The standby screen images are displayed only when HDMI and decoder sources are not active. HD Pass – Lights green when the HDMI source is active on the output in pass- • through mode. USB port (future use) ShareLink Pro 500 • Installation...

  • Page 16: Using The Standby Screen

    Hostname — Use this hostname to identify and access the ShareLink Pro 500 during connection. IP address — Use this IP address to identify and access the ShareLink Pro 500 during connection and to download the ShareLink Pro client software.

  • Page 17: Operation Using A Computer

    Operation Using a Computer Users can present from a Windows or Mac computer using the ShareLink Pro 500 software. This section covers the following: Connecting a Computer to the ShareLink Pro 500 • • Downloading the ShareLink Pro 500 Software Using the ShareLink Pro 500 Software •...
  • Page 18 The ShareLink Pro 500 landing page opens on the browser: Figure 7. ShareLink Pro Landing Page ), or follow the instructions under Screen Mirror ( Mac users: Click Download ( to share your screen without downloading the software. NOTE: macOS users: The .app software file is embedded in a .zip file. Some browsers automatically extract (unzip) the .app file.

  • Page 19: Using The Sharelink Pro 500 Software

    Open the ShareLink Pro 500 software. The software searches for available devices on your network and lists them in the All panel. Click the desired ShareLink Pro 500 device (see the standby screen for the device name). Figure 10. ShareLink Pro Devices List NOTE: •...

  • Page 20: Presenting Content

    ShareLink Pro. Information — This button is only shown if an appropriate audio driver has not been installed. Click this button and follow the on-screen instructions to install the driver. ShareLink Pro 500 • Operation Using a Computer...

  • Page 21: Moderating A Presentation

    Moderating a Presentation The ShareLink Pro 500 default collaboration mode (“Run-Time” mode) allows a user to display content as a participant, or to control the presentation as a moderator. In this mode, everyone in the session starts as a participant, but a user may choose to take over as moderator.

  • Page 22: Using The Embedded Web Page

    Audience members must follow these steps to watch the presentation: Open a web browser on the computer or mobile device, and enter the IP address of the ShareLink Pro 500. The landing page opens as shown in figure 14. Click View in WebView (see figure 14, ).

  • Page 23: Presenting A Desktop Using Webshare

    ShareLink Pro software. Follow these steps to present using WebShare: Open a web browser on the computer or mobile device, and enter the IP address of the ShareLink Pro 500. The landing page opens as shown in figure 14 on the previous page.

  • Page 24: Using The Admin Page

    (see page 7) sets the password to extron. Defaults The admin page contains the following panels: Figure 15. ShareLink Pro 500 Admin Page Device Info (see next page) Network Settings Device Status Roles and Permission Firmware LinkLicense ShareLink Pro 500 • Operation Using a Computer...
  • Page 25 Enter and confirm the new password, and click Save. LinkLicense — Use this panel to upload the LinkLicense file to the ShareLink Pro 500. If a LinkLicense has been purchased, upload the file as follows: Click Select File and browse to the LinkLicense (.ell) file on your computer.

  • Page 26: Operation Using A Mobile Device

    . It allows users to present photos, web pages, device ® ® screenshots, and the device camera (see instructions below). The ShareLink Pro 500 also supports screen mirroring for Apple devices. This section covers the following: • Downloading the ShareLink Pro 500 App Using the ShareLink Pro 500 App •...

  • Page 27: Connecting To A Sharelink Pro Unit

    Figure 17. ShareLink Pro Devices List When prompted, enter the login code shown on the standby screen. When connection is established, the app shows the Share screen (see the next page). ShareLink Pro 500 • Operation Using a Mobile Device...

  • Page 28: Presenting Content

    For iOS devices, a Share Website option is also available to share the device web browser. View – Click this button to view the ongoing presentation on your screen. End – Click this button to disconnect from the ShareLink Pro device. ShareLink Pro 500 • Operation Using a Mobile Device...

  • Page 29: App Menu

    Privacy Policy. Walkthrough — Select this option to see the introductory walkthrough that is shown when the app is first installed. Disconnect — Select this option to disconnect from the ShareLink Pro. ShareLink Pro 500 • Operation Using a Mobile Device...

  • Page 30: Using Ios Screen Mirroring

    This feature allows iOS device screens to be mirrored onto the display. Ensure that the ShareLink Pro 500 is powered and connected to the network. Connecting Connect your device to the ShareLink Pro 500 through Wi-Fi (see step 2 of to a ShareLink Pro Unit on page 20).

  • Page 31: Discovering A Sharelink Pro Device On A Different Subnet For Apple Screen Mirroring

    For macOS devices: Click the AirPlay button in the menu bar as shown below. • Select the ShareLink Pro device from the device discovery list (see step 4 on the previous page). ShareLink Pro 500 • Operation Using a Mobile Device...

  • Page 32: Sis Configuration And Control

    SIS Configuration and Control This section contains SIS communication details and SIS commands and responses for the ShareLink Pro 500. Topics in this section include: • Host Device Connection • SIS Overview Command and Response Tables for SIS Commands •...

  • Page 33: Command And Response Tables Overview

    = Output sync mode status 0 = Active input detected; timer not running 1 = No active input; timer is running; output sync still active 2 = No active input; timer has expired; output sync disabled ShareLink Pro 500 • SIS Configuration and Control...
  • Page 34 = Disabled (default) = Enabled X40# = IP address visibility setting = None = Fixed = Random (default) = Confirmation code mode Four digit value (default = 0000 = Login key code ShareLink Pro 500 • SIS Configuration and Control...
  • Page 35 1 s - 300 s in 1 s increments (default = 20 s) X79! = Status bar pop-up timer = Service (network path of server) CIFS: “\\\\myServer\\myShare\\myDir” X10^ NFS: “myServer:/myDir” X10& = Mount point X10* = Username ShareLink Pro 500 • SIS Configuration and Control...
  • Page 36 Prefix representing subnet mask bits (subnet mask value in CISG commands commands). Default = /24, which represents the default subnet mask, 255.255.255.0. X12) = Gateway IP address Format nnn.nnn.nnn.nnn Default = 0.0.0.0 ShareLink Pro 500 • SIS Configuration and Control...

  • Page 37: Command And Response Tables For Sis Commands

    = HDMI input signal detected rate (Ex: 1920x1080@60.00Hz); no signal = 0x0@0Hz = Video format = No signal, = DVI, = HDMI = EDID table slot Ex: 1920x1080@60.00Hz = Native resolution & refresh rate X& = EDID data in Hex ShareLink Pro 500 • SIS Configuration and Control...
  • Page 38 29.97 Hz 30 Hz 50 Hz 59.94 Hz 60 Hz 640x480 800x600 1024x768 1280x768 1280x800 1280x1024 1360x768 1366x768 1440x900 1400x1050 1600x900 1680x1050 1600x1200 1920x1200 480p 576p 720p 1080i 1080p * = Default ShareLink Pro 500 • SIS Configuration and Control...
  • Page 39 = DVI RGB 4:4:4 Full = Output video format = HDMI RGB 4:4:4 Full = HDMI RGB 4:4:4 Limited = HDMI YUV 4:4:4 Limited = HDMI YUV 4:2:2 Limited = HDMI YUV 4:2:0 Limited ShareLink Pro 500 • SIS Configuration and Control...
  • Page 40 = Always encrypt with continuous DVI trials = Disable authentication X1& = HDCP notification = Black screen = Green screen (default) = Unmute (default) = Video mute status = Mute video = Mute sync ShareLink Pro 500 • SIS Configuration and Control...
  • Page 41 (Host to Device) (Device to Host) Front Panel Lockout Front panel executive X2*] Lock/unlock front panel mode View lockout status X2*] (Verbose mode 2/3) X2*] KEY: = Off (default) = Executive mode = On ShareLink Pro 500 • SIS Configuration and Control...
  • Page 42 Alpha-numeric name. ShareLink-Pro-xx-xx-xx (where xx-xx-xx is the last six digits of the unique MAC address). = Firmware version (Ex: 1.00) = Firmware version and build version (Ex: 1.00.0010) = Internal temperature (2 digits, °C) ShareLink Pro 500 • SIS Configuration and Control...
  • Page 43 = Apple screen mirroring mode = Enabled (default) X39! = Disabled (default) = Device discovery proxy service = Enabled = mDNS hostname (alpha-numeric up to 63 characters; no blanks, spaces, or special characters except hyphen (-) ShareLink Pro 500 • SIS Configuration and Control...
  • Page 44 UTF-8 characters permitted, maximum of 16 characters = Hide X40! = HDMI client app controls = Show (default) = Disabled X40@ = WebShare mode = Enabled (default) X40# = Masked (default) = IP address visibility setting = Visible ShareLink Pro 500 • SIS Configuration and Control...
  • Page 45 = random code generated after every collaboration session 9999 (after the last user disconnects) = No access (disabled) = No prompt for password (default) X4& = WebView password option = Custom password = Follow confirmation code ShareLink Pro 500 • SIS Configuration and Control...
  • Page 46 = Color described as RGB Hex triplets (RRGGBB) = Disabled = Enabled (default) = Status bar pop-up X79! 1 s - 300 s in 1 s increments (default = 20 s) = Status bar pop-up timer ShareLink Pro 500 • SIS Configuration and Control...
  • Page 47 = Still image transition time 1000 to 60000 ms in 1 ms increments (default = 10000 ms) = Time between still image sequences = Gallery setting 1 = Standby image gallery, 2 = Connected image gallery ShareLink Pro 500 • SIS Configuration and Control...
  • Page 48 = H: height of the window as a percentage of the screen height times 100 = Connection age (in seconds) = Total number of users connected (integer – maximum 64) = Video port ID (7 digits) ShareLink Pro 500 • SIS Configuration and Control...
  • Page 49 1 (= 10 seconds) to 65000 (650,000 seconds) = Port timeout (Default is 30 = 300 seconds = 5 minutes) = Connection ID (10 digits) = disabled = Echo status = enabled (default) ShareLink Pro 500 • SIS Configuration and Control...
  • Page 50 IP system reset Reset IP settings only. 1ZQQQ Zpq1 Absolute system reset Reset all device and IP settings to ZQQQ default values and delete user- loaded files. NOTE: Admin password resets to extron. ShareLink Pro 500 • SIS Configuration and Control...
  • Page 51 Prefix representing subnet mask bits (subnet mask value in CISG commands). commands Default = /24, which represents the default subnet mask, 255.255.255.0. X12) = Gateway IP address Format nnn.nnn.nnn.nnn Default = 0.0.0.0 ShareLink Pro 500 • SIS Configuration and Control...
  • Page 52 /tmp 0TREE /Connected /media /nortxe-backup /shares /Standby /tmp 1*/aTREE /b/c (Verbose mode 2/3) Tree1*/a*/b /b/c/ KEY: X11# = Recursion (optional) 0 = Disabled 1 = Enabled (default) X11$ = Directory path (optional) ShareLink Pro 500 • SIS Configuration and Control...
  • Page 53 = HDCP status = Not HDCP Encrypted = HDCP Encrypted -100 to 0 = (default is -30 dB) = Volume adjustment range = Total number of users connected (integer – maximum 64) ShareLink Pro 500 • SIS Configuration and Control...

  • Page 54: Reference Information

    • Troubleshooting Mounting The ShareLink Pro 500 can be placed on a tabletop, or mounted in a rack or underneath a desk. NOTE: Do not block or restrict air ventilation holes on the top and sides of the ShareLink Pro 500.

  • Page 55: Firmware Download

    Pay particular attention to supply connections other than direct connections. Rack Mounting Procedure The ShareLink Pro 500 can be mounted in a rack, using an optional Extron rack mounting kit (see www.extron.com for part numbers). Follow the instructions provided with the kit.

  • Page 56: Firewall Traversal

    Firewall Traversal In order for the ShareLink Pro 500 gateway to function correctly with the ShareLink Pro applications, it is recommended that the following firewall rules be used to allow traffic to pass. The table below details the ports and their functions.

  • Page 57: Troubleshooting

    • In the tabs, check that the Recording Playback ShareLink Pro Audio Driver is enabled. • Download and install the ShareLink Pro 500 software from the Extron website (see page 10 for instructions). (Windows only) • In the tabs, check that the...
  • Page 58 Make sure the device is connected to the internet. The Share Website feature on the iOS app shows a blank page Unable to install Install Windows update KB2919355. NET 4.6.2 on a Windows 8.1 system ShareLink Pro 500 • Reference Information...
  • Page 59 Extron Warranty Extron warrants this product against defects in materials and workmanship for a period of three years from the date of purchase. In the event of malfunction during the warranty period attributable directly to faulty workmanship and/ or materials, Extron will, at its option, repair or replace said products or components, to whatever extent it shall deem necessary to restore said product to proper operating condition, provided that it is returned within the warranty period, with proof of purchase and description of malfunction to: USA, Canada, South America,...

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