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Page 2 Where to Find Information Setup Guide This guide will help you set up and begin using your printer. It includes information on setting up your printer and installing the printer software. Daily Use Guide This guide provides information on daily printer operation. It also contains troubleshooting tips and customer support information.
Page 3 CORPORATION. The information contained herein is designed only for use with this EPSON printer. EPSON is not responsible for any use of this information as applied to other printers. Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of...
Page 4 Model: P954A Conforms to the following Directive(s) and Norm(s): Directive 89/336/EEC: EN 55022 Class B EN 61000-3-2 EN 61000-3-3 EN 50082-1 IEC 801-2 IEC 801-3 IEC 801-4 Directive 73/23/EEC: EN 60950 May 1999 H. Horiuchi President of EPSON EUROPE B.V.
Page 6: Table Of Contents
Loading Envelopes ....... . . 14 Using EPSON Photo Paper (4 x 6 inch, 200 x 300 mm) . . . 15 Printer Software Introduction .
Page 7 Diagnosing the Problem ......96 Cancelling Printing ....... . 100 Print Quality Could Be Better .
Page 8: Safety Instructions
For United Kingdom Users Use of options EPSON (UK) Limited shall not be liable against any damages or problems arising from the use of any options or consumable products other than those designated as Original EPSON Products or EPSON Approved Products by EPSON (UK) Limited.
Page 9 Safety information Warning: This appliance must be earthed. Refer to the rating plate for voltage and check that the appliance voltage corresponds to the supply voltage. Important: The wires in the mains lead fitted to this appliance are coloured in accordance with the following code: Green and yellow Earth...
Page 10: Warnings, Cautions, And Notes
Warnings, Cautions, and Notes Warnings must be followed carefully to avoid bodily injury. Cautions must be observed to avoid damage to your equipment. Notes contain important information and useful tips on the operation of your printer. Safety Instructions...
Page 11 Safety Instructions...
Page 12: Contents
Printer Parts and Control Panel Functions Printer Parts 1. Paper support: Supports the loaded paper. 2. Edge guides: Help load the paper straight. Adjust the left edge guide to fit the width of your paper. 3. Printer cover: Open only when installing or replacing ink cartridges.
Page 13 6. Sheet feeder: Feeds a stack of paper automatically. 1. Ink cartridge clamps: Open only when installing or replacing ink cartridges. 2. Control panel 3. Adjust lever: Set to “+” position if ink smears on your document when you use thick paper. Control panel The control panel consists of buttons and indicator lights, and gives you access to several features.
Page 14 Buttons Button Function Power Turns the printer on and off. Clears the printer's memory if pressed twice while the power is on. Load/Eject Loads or ejects paper if pressed and released within 2 seconds. Resumes printing if pressed and released after a paper out error.
Page 15 Black ink out Flashes when the black ink cartridge is nearly empty. On when the black ink cartridge is empty. Replace the black ink cartridge (S020187). Color ink out Flashes when the color ink cartridge is nearly empty. On when the color ink cartridge is empty. Replace the color ink cartridge (S020191).
Page 16: Paper Handling
How To Paper Handling Loading Plain Paper Follow these steps to load plain paper in the printer. 1. Lower the output tray and slide out the extension. Next, slide the left edge guide so that the distance between the edge guides is slightly wider than the width of your paper.
Page 17: Loading Special Paper And Other Media
However, coated paper and glossy film result in higher quality printouts because these media absorb smaller amounts of ink. EPSON provides special media that are formulated for the ink used in EPSON ink jet printers. EPSON recommends using media distributed by EPSON to ensure high-quality results. See “EPSON special media”...
Page 18 Note: If you extend the printable area with the Maximum setting in the printer driver, the cut corner on special paper may mar your printout. Make sure the paper stack fits under the arrow mark located on the inside surface of the left edge guide. Paper Handling...
Page 19 Loading capacity for envelopes and EPSON special media is explained below. Envelopes Up to 10 envelopes. Note: If the total thickness of the stack of envelopes exceeds 10 mm, press each envelope flat before loading. 360 dpi Ink Jet Paper and...
Page 20 * Take care not to print on support sheets loaded under special media. If the paper is curled, make sure to flatten it or curl it slightly toward the opposite side before loading. Printing on curled paper may smear your printout, especially when printing with Maximum selected as the Printable Area setting.
Page 21: Loading Envelopes
Set the adjust lever to the “+” position before printing. About special media cleaning sheets Cleaning sheets packaged with EPSON special media should not be used with this printer. The cleaning function performed by these sheets is not necessary with this type of printer, and the sheets could jam in the printer.
Page 22: Using Epson Photo Paper (4 X 6 Inch, 200 X 300 Mm)
Select Plain Paper as the Media Type setting on the printer driver. Using EPSON Photo Paper (4 x 6 inch, 200 x 300 mm) EPSON Photo Paper (S041134, S041254) is perforated around the margins so you can trim your printed images to look like 4 × 6 inch (102 ×...
Page 23 Loading Load the paper printable side up with the perforated margins positioned as shown in the illustration. Use flat, undamaged paper. If the paper or the support sheet is curled, flatten it before loading to avoid paper feeding problems. Always place the included support sheet under the stack of Photo Paper, but do not print on it.
Page 24 Removing the perforated margins To remove the perforated margins, fold the paper back and forth a few times along the perforations, then carefully tear the margins off. You can also remove the margins by cutting along the perforations. Note: Keep in mind that the edges of your image might be cut off when you remove the perforated margins.
Page 25 4 × × × × 6 inch trimmed size printed image size Paper Handling...
Page 26 Return unused paper to the original package as soon as you finish printing, and avoid storing it in places exposed to high temperature, humidity, or direct sunlight. EPSON recommends storing your printouts in a resealable plastic bag and keeping them away from high temperature, humidity, and direct sunlight.
Page 27: Printer Software Introduction
Printing with Windows Printer Software Introduction The printer software includes a printer driver and printer utilities. The printer driver lets you choose from a wide variety of settings to get the best results from your printer. The printer utilities help you check the printer and keep it in top condition.
Page 28: Making Changes To Printer Driver Settings
From Windows applications Open the File menu and choose Print or Print Setup. Then click Printer, Setup, Options, or Properties. (Depending on your application, you may need to click a combination of these buttons.) The printer software window appears. From the Start menu 1.
Page 29 Custom Choose from a list of ready-made settings suited to the kind of document you want to print. You can also add your own settings to this list. See “Using the Custom mode”. Allows you to make detailed settings to fit Advanced your individual needs.
Page 30 S041122 EPSON Photo Quality Self Adhesive Sheet (A4) S041106 EPSON Ink Jet Note Cards A6 (with envelopes) S041147 EPSON Ink Jet Greeting Cards 5 x 8” (with envelopes) S041148 EPSON Ink Jet Greeting Cards 8 x 10” (with envelopes) S041149...
Page 31 S041134 EPSON Photo Paper (100 × 150 mm) S041255 EPSON Photo Paper (200 × 300 mm) S041254 EPSON Panoramic Photo Paper (210 × 594 mm) S041145 EPSON Photo Paper Cards (A4) S041177 Photo Quality Glossy Film EPSON Photo Quality Glossy Film (A4)
Page 32 Using the Automatic mode When Automatic is selected on the Main menu, the printer driver takes care of all detailed settings based on the current Media Type and Ink settings. To make the Ink setting, click Color to print in color, or Black to print in black-and-white or grayscale.
Page 33 Using the Photo Enhance mode The Photo Enhance option provides a variety of image-correction settings that you can apply to your photo images before printing. Photo Enhance does not affect your original data. If you are printing photos taken with a digital camera, you can also select the Digital Camera Correction check box to give your printed images the smooth, natural appearance of photographs taken with a film camera.
Page 34 The Custom mode provides the following ready-made settings. Text/Graph Good for printing presentation documents such as graphs and charts. Economy Good for printing drafts of text ICM means Image Color Matching. This feature automatically adjusts printout (For Windows 95 and colors to match colors on your screen.
Page 35 Follow the instructions below to make and save Advanced settings. Note: The printer driver screens that appear in this procedure are for Windows 95 and 98. The Windows NT 4.0 printer driver screens differ only slightly. 1. Click the Custom button on the Main menu and then click Advanced.
Page 36 Type a unique name for your settings in the Name box, and click Save. Your settings will be added to the Custom Settings list. Note: You cannot use the names of settings provided by EPSON for your custom settings. To delete a setting, select the setting in the Custom Settings dialog...
Page 37 You cannot delete the ready-made settings from the Custom Settings list. When you select your saved settings in the Custom Settings list, be aware that making new settings (for example Media Type and Ink settings) may change your custom settings. This may cause unexpected results in your printout.
Page 38 Reduce or enlarge the size of the preview. Select and print any or all pages. Apply watermarks. The watermark you select will appear in the previewed image. For detailed information on customizing watermarks, see “Printing a watermark on your document”. After you have previewed the document, click Print to print the document, or click Cancel to cancel printing.
Page 39 Using the Paper menu settings Use the Paper menu to change the paper size, set the number of copies and other copy parameters, specify the paper orientation, and adjust the printable area. You can make the following settings: Select the paper size you want to use. You can also Paper Size add a custom paper size.
Page 40 Printable Area Use the options in the Printable Area box to adjust the total area available for printing. If you want to center the printout, click Center. If you need to increase the printable area, click Maximum. Note: When Maximum is selected, the print quality may decline at the edges of the printout.
Page 41 Custom Allows you to manually reduce or enlarge an image. Click the arrows next to the Proportion box to select a percentage from 10% to 400%. Printing 2 or 4 pages on one sheet To print 2 or 4 pages of your document on one sheet of paper, use the Multi-Page option on the Layout menu.
Page 42 Printing posters You can use the Poster setting in the Multi-Page option to print a poster-size image. A single document page can be enlarged to cover 4, 9, or 16 printed sheets of paper. To adjust the way your poster will print, click the Settings button. The Poster Settings dialog box appears.
Page 43 You can make the following settings. Overlapping Slightly overlaps the images so that they can be Panels aligned more precisely. Print Cutting Prints border lines on the images to guide you Guidelines when trimming the pages. If you only want to print a few of the panels without printing the entire poster, click the panels you don’t wish to print, then click OK to close the Poster Settings dialog box.
Page 44 2. To use an image file as a watermark, select BMP. Click the Browse button to select the bitmap file you want to use, then click OK. To create a text-based watermark, select Text, then type your text in the Text box. 3.
Page 45: Using The Printer Utilities
Using the Printer Utilities EPSON printer utilities allow you to check the current printer status and to perform some printer maintenance from your computer screen. To use the utilities, click the Utility tab in the printer software window, then click the button for the utility you wish to use. For information on how to access the printer software, see “Accessing...
Page 46 Do not use the Nozzle Check, Head Cleaning, and Print Head Alignment utilities with printers connected to your computer through a network. Do not use the Nozzle Check, Head Cleaning, and Print Head Alignment utilities while printing is in progress; otherwise, your printout may be marred.
Page 47 Print Head Alignment Aligns the print head. Use this utility if you notice a misalignment of vertical lines. Speed & Progress You can make settings related to print speed and progress with this feature. High Speed Copies To print multiple copies of your document faster, select High Speed Copies.
Page 48 EPSON Printer Port (For Windows 95 and 98 only) To speed up the data transfer rate to EPSON printers, select EPSON Printer Port. If your computer supports ECP mode, enable DMA transfer to speed up printing. For more details, see “Using Speed & Progress”.
Page 49 Shortcut icon placed in your Windows taskbar. Clicking the Icon shortcut icon in the taskbar will open EPSON Status Monitor 3. To select which icon will be displayed, click the icon your prefer from the choices given; your selection will be shown at the right.
Page 50: Getting Information Through Online Help
What's This? prompt . Accessing help from the Start menu Click the Start button, point to Programs and Epson (for Windows 95 and 98) or EPSON Printers (for Windows NT 4.0), then click EPSON Stylus COLOR 660 Help. The help contents window appears.
Page 51 However, even if your document requires the highest resolution and extensive use of color, for example when you are printing a camera-ready composite that includes color photographs, it may still be possible to optimize the print speed by adjusting other printing conditions.
Page 52 The table below shows the factors related to print speed only. Print speed Faster Slower Printer driver settings Black Color Collate* Flip Horizontal* Reverse Order* Data characteristics Variety of colors Grayscale** Full color Hardware resources System speed Fast Slow HDD free space Large Small Memory free...
Page 53 EPSON Printer Port (For Windows 95 and 98 only) Select to enable the EPSON printer port, which is optimized for EPSON printers, instead of the Windows default printer port. This speeds up the data transfer rate to EPSON printers.
Page 54 Progress Meter may differ from actual print progress. Monitoring Preferences Click this button to open the Monitoring Preferences dialog box where you can make settings for EPSON Status Monitor 3. For a detailed description of the available settings, see “Monitoring Preferences”.
Page 55 Message Action For higher data transfer Follow the steps below this table to enable rates, use DMA Transfer. DMA transfer. (No message) Your system's parallel port setting does not allow DMA transfer. However, if you change the parallel port setting to ECP or Enhanced using your computer's BIOS Setup program, you may be able to use DMA transfer.
Page 56 4. Click the Resources tab, then deselect the Use automatic settings check box. Write down the Input/Output Range settings shown in the Resource settings box. 5. Select a basic configuration setting from the Setting based on list that uses the same Input/Output Range settings as those you wrote down in Step 4, and make sure the Direct Memory Access channel and Interrupt Request numbers are allocated and displayed.
Page 57 Using Port Configuration (Windows NT 4.0 only) Note: Port settings for Windows NT 4.0 are complicated and should only be made by an experienced person with administrative privileges. If your computer has a parallel port that supports ECP mode, you can make certain print speed settings in the Port Configuration dialog box.
Page 58 Note: If your printer is connected to LPT1, only the LPT1 tab is available. Resources Settings (IRQ and DMA) If you have connected your printer to LPT2 or LPT3, making IRQ and DMA settings here may speed up printing. Input the same configuration numbers for IRQ and DMA which you have made with your expansion board.
Page 59: Printer Software Introduction
Printing with Macintosh Printer Software Introduction The printer software includes a printer driver and printer utilities. The printer driver lets you choose from a wide variety of settings to get the best results from your printer. The printer utilities help you check the printer and keep it in top condition.
Page 60 Preview dialog box (click the Preview icon button and then click Preview in the Print dialog box) The Mode options in the Print dialog box are arranged to give you four levels of control over the printer driver, as explained below. Automatic The quickest and easiest way to start printing.
Page 61 S041122 EPSON Photo Quality Self Adhesive Sheet (A4) S041106 EPSON Ink Jet Note Cards A6 (with envelopes) S041147 EPSON Ink Jet Greeting Cards 5 x 8” (with envelopes) S041148 EPSON Ink Jet Greeting Cards 8 x 10” (with envelopes) S041149...
Page 62 S041134 EPSON Photo Paper (100 × 150 mm) S041255 EPSON Photo Paper (200 × 300 mm) S041254 EPSON Panoramic Photo Paper (210 × 594 mm) S041145 EPSON Photo Paper Cards (A4) S041177 Photo Quality Glossy Film EPSON Photo Quality Glossy Film (A4)
Page 63 Using the Automatic settings When Automatic is selected as the Mode option in the Print dialog box, the printer driver takes care of all detailed settings based on the current Media Type and Ink settings. To make the Ink setting, click Color to print in color, or Black to print in black-and-white or grayscale.
Page 64 Printing with Photo Enhance selected may increase print time depending on your computer system and the amount of data contained in your image. The Photo Enhance mode provides the following settings. Standard Standard image correction for most photos. Try this setting first.
Page 65 2. Click the Custom button in the Print dialog box. This activates the Custom Settings list, located below and to the right of the Custom radio button. 3. From the Custom Settings list, select the most appropriate setting for the type of document or image you will print. 4.
Page 66 3. Choose Color or Black in the Ink setting. 4. Select the Print Quality setting. 5. Make other settings as necessary. For details, see online help. Note: The Photo Enhance 4 setting under the Color Management option only affects images, not text or graphs. For example, if Monochrome is selected from the Tone list, only the images in a document will be printed in monochrome.
Page 67 Note: The names of the ready-made settings provided by EPSON cannot be applied to your new settings. You can save up to 10 different custom settings. You can select the setting from the Custom Settings list in the Print dialog box.
Page 68 Choose Page Setup on the File menu of your application. The Page Setup dialog box appears. You can change the following settings. Paper Size Select the paper size you want to use. If you want to define a custom paper size, see “Defining a custom paper size”...
Page 69 1. In the Page Setup dialog box, click Customize . The following dialog box appears. 2. To define a new paper size, click New. The dialog box updates to allow you to enter a name for the new size. 3. Type the paper size name in the New Paper Size box. 4.
Page 70 To delete a custom paper size, click Customize in the Page Setup dialog box, select it from the list in the Custom Paper dialog box, and click Delete. Modifying the layout You can modify the page layout of your document using the printer driver settings located in the Layout dialog box, shown below.
Page 71 Printing 2 or 4 pages on one sheet To print 2 or 4 pages of your document on one sheet of paper, use the Multi-Page option in the Page Layout dialog box. Select the Multi-Page check box and click N-up. Then make the following settings.
Page 72 Printing posters You can use the Poster setting in the Multi-Page option to print a poster-size image. A single document page can be enlarged to cover 4, 9, or 16 printed sheets of paper. Select the Multi-Page check box and click Poster. Then make the following settings.
Page 73 Printing a watermark on your document To print a watermark in the background of your printed documents or images, select the Watermark check box in the Page Layout dialog box. Select the watermark you want to print from the Name list, then select its position, size, color, and intensity.
Page 74 2. To use an image file as a watermark, click the Add PICT button. Select the desired image file from your hard drive, then click Open. To create a text-based watermark, click the Add Text button. Type the text in the Text box, select a font and a text style, then click OK.
Page 75 4. Click OK to add your watermark to the Name list. Note: When a text watermark is selected in the Name list, you can edit the text and change the font and text style by clicking the Edit Text button. Setting the print time You can specify the time that you want the printer to start printing your document.
Page 76 5. In the Print dialog box, make sure your print settings are as you want them, then click Print. Note: You can check or change the priority of print jobs using the EPSON Monitor3 utility. See “Controlling Background Printing” for details. Previewing your printout...
Page 77 3. Click the Preview button. The Preview dialog box appears and displays a preview of your document. The Preview dialog box contains six icon buttons you can use to perform the following functions. Selection Lets you select, move, and resize watermarks.
Page 78 4. If you are satisfied with the previewed image, click Print. If you are not satisfied with the appearance of the image, click Cancel. The Preview and Print dialog boxes close with the current print settings preserved. Open the Print dialog box again to make more changes to the print settings.
Page 79: Using The Printer Utilities For Macintosh
When you want to print the data, double-click the file to open EPSON Monitor 3. Click the Resume button to send the data to the printer. Using the Printer Utilities for Macintosh EPSON printer utilities allow you to check the current printer status and do some printer maintenance from your screen.
Page 80 Note: Do not use the Nozzle Check, Head Cleaning, or Print Head Alignment utilities while printing is in progress; otherwise your printout may be marred. Nozzle Check Checks the print head nozzles for clogging. Check the nozzles if you notice print quality has declined and also after cleaning to confirm that the print head nozzles have been cleaned.
Page 81: Replacing Ink Cartridges
Replacing Ink Cartridges Replacing an Empty Ink Cartridge Using the printer's control panel The printer’s indicator lights will inform you when it is time to obtain a replacement ink cartridge and when it is time to replace an empty cartridge. Note: If you need to replace an ink cartridge when the B black and A color lights are off, see “Replacing an Old or Damaged Ink Cartridge”.
Page 82 Caution: EPSON recommends the use of genuine EPSON ink cartridges. Other products not manufactured by EPSON may cause damage to your printer not covered by EPSON's warranties. Leave the old cartridge installed in the printer until you have obtained a replacement. Otherwise, ink remaining in the print head nozzles may dry out.
Page 83 3. Hold down the cleaning button for three seconds. The print head moves left to the ink cartridge replacement position, and the P power light begins flashing. Caution: Do not move the print head by hand as this may damage the printer.
Page 84 Warning: If ink gets on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. Caution: Once you open the ink cartridge clamp, the ink cartridge becomes unusable and cannot be reinstalled, even if ink remains.
Page 85 6. Place the ink cartridge gently into the cartridge holder with the label on the cartridge facing up. Then press the ink cartridge clamp down until it locks in place. Do not press down on the cartridge itself. Caution: Once you install the ink cartridges, do not open their clamps again until you replace the cartridges.
Page 86: Replacing An Old Or Damaged Ink Cartridge
For more information on installing and using the Status Monitor, see “Using EPSON Status Monitor 3”. Replacing an Old or Damaged Ink Cartridge In some circumstances you may need to replace an ink cartridge before it is empty.
Page 87 If the B black or A color ink out light is flashing or is on, replace the empty ink cartridge as described in “Replacing an Empty Ink Cartridge”. Caution: Once you remove an ink cartridge, it becomes unusable and cannot be reinstalled even if ink remains. Leave the old cartridge installed in the printer until you are ready to replace it with a new one.
Page 88: Checking The Ink Supply
Checking the Ink Supply For Windows users Follow the steps below to check the amount of ink left in the cartridges. Status Monitor 3 Access EPSON Status Monitor 3 in one of the following ways. Replacing Ink Cartridges...
Page 89 To add a shortcut icon to the taskbar, see “Monitoring Preferences”. Open the printer software window, click the Utility tab, then click the EPSON Status Monitor 3 button. A graphic displaying the amount of ink remaining appears. Note: For the color ink cartridge, the color with the least amount of ink determines the level that is displayed for all the colors in the cartridge.
Page 90 Progress Meter You can check the amount of ink remaining from the EPSON Progress Meter dialog box while printing. For Macintosh users Follow the steps below to check the amount of ink left in the cartridges. EPSON StatusMonitor 1. Click Print or Page Setup on the File menu of your application.
Page 91 3. Click the EPSON StatusMonitor button in the Utility dialog box. A graphic appears displaying the amount of ink remaining. To update the ink-level information, click the Update button. Note: For the color ink cartridge, the color with the least amount of ink determines the level that is displayed for all the colors in the cartridge.
Page 92: Maintenance
Maintenance Checking the Print Head Nozzles If you find that the printed image is unexpectedly faint or dots in the printed image are missing, you may be able to identify the problem by checking the print head nozzles. You can check the print head nozzles from your computer with the Nozzle Check utility in the printer software, or from the printer itself by using the printer’s control panel buttons.
Page 93 4. Follow the messages on your screen. Using the control panel buttons 1. Make sure that A4 or Letter size paper is loaded in the sheet feeder. load/eject button and press the P power 2. Hold down the button to turn on the printer. Then release both buttons. Maintenance...
Page 94: Cleaning The Print Head
The printer prints an operation check page including your printer’s ROM version information, the ink counter code, and a nozzle check pattern. Here are sample printouts. Good sample Print head needs to be cleaned segments are missing If the nozzle check page does not print satisfactorily (for example, if any segment of the printed lines is missing) there is a problem with the printer.
Page 95 Note: Print head cleaning uses both color and black ink. To avoid wasting ink, clean the print head only if print quality declines; for example, if the printout is blurry or the color is incorrect or missing. Use the Nozzle Check utility to confirm that the print head needs to be cleaned.
Page 96 5. When the P power light stops flashing, click Print nozzle check pattern in the Head Cleaning dialog box to confirm that the head is clean and to reset the cleaning cycle. Nozzle check patterns: Good sample Print head needs to be cleaned segments are missing In the check pattern, if you find that any segments are missing from the test lines, you may need to repeat the head cleaning and...
Page 97 Note: To maintain print quality, we recommend turning on the printer for at least one minute every month. For Macintosh users 1. Make sure that the printer is on, and the B black and A color ink out lights are off. 2.
Page 98 Note: To maintain print quality, we recommend turning on the printer for at least one minute every month. Using the control panel buttons 1. Make sure that the P power light is on and that both the B black and A color ink out lights are off. Note: If the B black or A color ink out light is flashing or on, you cannot clean the head, and this operation will start the ink cartridge...
Page 99: Aligning The Print Head
3. When the P power light stops flashing, print a few lines from a document to confirm that the head is clean and to reset the cleaning cycle. If print quality hasn’t improved after repeating this procedure four or five times, turn the printer off and leave it alone overnight. Then do the head cleaning again.
Page 100: Cleaning The Printer
3. Click the Utility tab, then click the Print Head Alignment button. 4. Follow the messages on your screen to align the print head. For Macintosh users 1. Make sure A4 or Letter size plain paper is loaded in the sheet feeder.
Page 101: Transporting The Printer
Caution: Never use alcohols or thinners to clean the printer; these chemicals can damage the components as well as the case. Be careful not to get water on the printer mechanism or electronic components. Do not use a hard or abrasive brush. Do not spray the inside of the printer with lubricants;...
Page 102: Updating Software
5. Open the printer cover again. Secure the ink cartridge holder to the printer with tape as shown below, then close the printer cover. 6. Attach the protective materials to both sides of the printer. 7. Repack the printer and power cord in the original box. 8.
Page 103: Diagnosing The Problem
Problem Solver Diagnosing the Problem Troubleshooting printer problems is best handled in two easy steps: first diagnose the problem, then apply likely solutions until the problem is fixed. The information that you need to diagnose the most common problems is provided by the printer’s control panel lights and by the Status Monitor utility (for Windows 95, 98, NT 4.0 and Macintosh).
Page 104 Ink Low (black ink cartridge) The black ink cartridge Obtain a replacement black is nearly empty. ink cartridge (S020187). Ink Out (black ink cartridge) The black ink cartridge Replace the black ink is empty. cartridge with a new one (S020187). See “Replacing an Empty Ink Cartridge”...
Page 105 Unknown Printer Error An unknown printer Turn off the printer, and error has occurred. contact your dealer. Status Monitor 3 The Status Monitor 3 utility’s Printer Status window provides status messages and a graphic display showing the current state of the printer. If a problem occurs while printing, an error message appears in the Progress Meter window.
Page 106 If you use the parallel interface, unlock the wire clips on both sides of the interface connector and remove the ground connector, if necessary. Then disconnect the cable from the printer’s interface connector. 3. Make sure that A4 or Letter size paper is loaded in the sheet feeder.
Page 107: Cancelling Printing
Compare the quality of the printed check page with the sample shown below. If there are no print quality problems, such as gaps or missing segments in the test lines, the printer itself is all right and the problem probably lies in the printer software settings, application settings, the interface cable (be sure to use a shielded cable), or the computer itself.
Page 108 When you send a print job to the printer, the Progress Meter appears on your computer screen. Click the Stop button to cancel printing. For Macintosh When background printing is on 1. Press the P power button to turn off the printer. 2. Select EPSON Monitor3 from the application menu. -101...
Page 109: Print Quality Could Be Better
3. Click on the document which is printing, then click the Stop icon button to cancel the print job. When background printing is off 1. Press the P power button to turn off the printer. 2. Hold down the command key on your keyboard and press the period (.) key to cancel the print job.
Page 110 “Horizontal banding” “Vertical misalignment or banding” “Color gaps” “Incorrect or missing colors” “Blurry or smeared printout” Horizontal banding Try one or more of these solutions. Make sure the printable side of the paper is face up in the sheet feeder. Run the Head Cleaning utility to clear any clogged ink nozzles.
Page 111 Make sure the Maximum Printable Area setting in your printer driver is deselected. When this setting selected, banding may occur in the expanded area. Vertical misalignment or banding Try one or more of these solutions. Make sure the printable side of the paper is face up in the sheet feeder.
Page 112 Adjust the color settings in your application software or your printer driver. For instructions, see “Using the Advanced settings” for Windows or “Using the Advanced settings” for Macintosh. Select the Automatic mode in your printer driver’s Main menu (Windows) or Print dialog box (Macintosh). Incorrect or missing colors Try one or more of these solutions.
Page 113: Printouts Are Not What You Expected
If the paper is curled toward the printable side, flatten it or curl it slightly toward the opposite side. Remove each sheet from the output tray as it’s printed, especially if you’re using transparencies. If you’re printing on glossy media or transparencies, place a support sheet (or a sheet of plain paper) beneath the stack.
Page 114 Turn off the printer and computer. Make sure the printer’s interface cable is securely plugged in. If you are using Windows NT 4.0, try to uninstall the EPSON Printer Port. Click Start, point to Programs, then point to EPSON Printers and click EPSON Printer Port Uninstall.
Page 115 For Macintosh, see also “Using the Advanced settings”. Blank pages print Try one or more of these solutions. Select your printer as the default printer in Windows. For Windows, check the settings in the Paper dialog box. Make sure they’re correct for the paper size you’re using. For Macintosh, check the settings in the Page Setup dialog box.
Page 116: Printer Doesn't Print
Printing is too slow Try one or more of these solutions. Make sure the Media Type setting is set correctly in your printer driver. For instructions, see “Making the Media Type setting” for Windows or “Making the Media Type setting” for Macintosh.
Page 117 If you’re trying to print a large image, your computer may not have enough memory to print. If you are using Windows NT 4.0, try to uninstall the EPSON Printer Port. Click Start, point to Programs and EPSON Printers, then click EPSON Printer Port Uninstall. Follow the messages on the screen.
Page 118 Clear any stalled print jobs from the Spool Manager. For instructions, see “Using EPSON Spool Manager”. If the printer sounds like it’s trying to print, but can’t, run the Head Cleaning utility. Windows 95 or 98 users can start the “<As_head.htm>Head Cleaning Utility”...
Page 119: Paper Doesn't Feed Correctly
3. If the error is not cleared, contact your dealer. Paper Doesn't Feed Correctly If one of the following problems has occurred, try the solutions listed for the problem. Paper doesn't feed Remove the stack of paper and check that: The paper isn’t curled or creased.
Page 120 If too many copies of a document are printing, check the Copies settings in both the printer driver and your application. For instructions, see “Modifying the printout style” for Windows or “Modifying the layout” for Macintosh. The paper jams Press the load/eject button to eject the jammed paper.
Page 121: Where To Get Help
“For Hong Kong Users” “For Philippines Users” For United Kingdom and the Republic of Ireland Users If you purchased your printer in the UK or the Republic of Ireland, EPSON (UK) Limited provides a range of customer services and technical support. -114...
Page 122 To use Faxon EPSON, call 01442 227332 in the UK or 0044 1442 227332 from the Republic of Ireland using a touch-tone phone. You will be asked to follow a simple routine to register your document request.
Page 123 Arranging for faulty EPSON products to be repaired within the warranty period A full list of EPSON Customer and Warranty Support services is available on the technical support section of our World Wide Web pages at http://www.epson.co.uk/support/ and on Faxon EPSON Faxback service in document number 5085.
Page 124 EPSON Helpdesk EPSON Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in diagnosing hardware and software problems. They can also advise you on the latest EPSON products and where the nearest dealer or service agent is located.
Page 125 To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited. Internet home page EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:...
Page 126 (852) 2585-4399 (852) 2827-4383 For Philippines Users To obtain technical support as well as other after sales services, users are welcome to contact the EPSON Philippines Representative Office at the telephone and fax numbers below: Phone (632) 813-6552 (632) 813-6545...
Page 127: Options And Consumable Products
Macintosh computers only), you must first purchase an USB conversion cable. Caution: Use only interface cables which meet the specifications listed above. Using other cables not covered by EPSON warranties may cause the printer to malfunction. Consumable products The following ink cartridges and EPSON special media are available for your printer.
Page 128 S020191 Note: The product numbers of ink cartridges vary by location. EPSON special media EPSON offers specifically designed media for ink jet printers to meet most high-quality printing needs. EPSON Premium Ink Jet Plain Paper (A4) S041214 EPSON 360 dpi Ink Jet Paper (A4)
Page 129 EPSON Photo Paper Cards (A4) S041177 EPSON Photo Stickers 16 (A6) S041144 EPSON Photo Stickers 4 (A6) S041176 EPSON Panoramic Photo Paper (210 × 594 mm) S041145 EPSON Iron-On Cool Peel Transfer Paper (A4) S041154 EPSON Iron-On Cool Peel Transfer Paper (Letter) S041153...
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Epson Stylus Color 660 Manual

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Paper Handling

Maintenance

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