Warranty - Encore sitdown User Manual

Warranty

We believe that we have designed and are manufacturing the best long arm quilting
machine available.
packing materials designed to protect the machine during shipping. Should
it become necessary for you to return the machine for warranty work, please
call us for specific instructions for packing and shipping your machine.
• Your Encore 18x6 Sitdown has a full labor warranty for one year from the day you
receive your machine. We guarantee the machine parts for five years.
• The machine must be cleaned and oiled regularly according to the instructions in this
manual. Failure to properly maintain the machine will void this warranty.
• Your Encore 18x6 Sitdown must be plugged into a surge-protected electrical outlet. We
highly recommend using an Uninterrupted Power Supply (UPS) also known as a Battery
Backup. This helps to ensure that you are getting a regulated 110 volts into your
machine. (See photo below of UPS battery backup.)
• Should we mutually decide that your machine cannot be repaired using normal
communications, we will arrange for the machine to be returned to the factory.
Should You Have a Problem
Please contact the dealer where you purchased your machine. They are also your
servicing dealership.
4 | Encore 18x6 Sitdown Model User Guide
As you unpack your machine, be sure to keep the box and