Polycom VVX 3 Series Quick Reference Manual

Poly VVX 3xx Series
Quick Reference Guide
Getting started
Setting up your voicemail
From your office phone:
1. Press the Voicemail button.
2. When prompted, enter the temporary passcode + # (provided in
your welcome email).
3. Follow the automated prompts to record your name, set your
schedule, and record an "open" and "closed" greeting.
From outside of the office:
1. Dial the voicemail retrieval number (provided in your welcome
email).
2. When prompted, enter your 10-digit phone number + #.
3. Reenter your 10-digit phone number + #.
4. Follow automated prompts to record your name, set your
Schedule, and record an "Open" and "Closed" greeting.
Voicemail PIN guidelines
PINs are required (can no longer be skipped)
PINs must be 6-15 numeric digits in length
The PIN cannot solely consist of your telephone number or any part of
your telephone number
The same digit cannot be repeated more than twice:
Allowed examples: 11xxxx, xxx88xxx, xxxxxx99
Not allowed examples: 222xxx, xx444xx, 77777
The entire PIN cannot be sequential, either ascending or descending:
Allowed examples: 012347, 98761, 01234560
Not allowed examples: 123456, 0123456789, 9876543210
Phone features
Consultative transfer
Consultative transfer allows you to announce the call prior to
completing the transfer process:
1. While on a call, press the Transfer soft key or Transfer button.
The person you're talking to is placed on hold and you receive dial
tone.
2. Dial the extension+# or 10-digit number for the individual you
wish to transfer to.
3. After announcing the call, press the Transfer soft key, button, or
hang up to complete the transfer.
4. If the party does not answer or chooses not to accept the transfer,
press the Cancel soft key to stop the transfer process and return
to the caller.
Note: When transferring in this manner, the caller ID appearing to the
recipient of the transfer, after the transfer is complete, is the caller ID of
the calling party.
Transferring a call to voicemail
To transfer callers directly to voicemail:
1. While on a call, press the To Vmail soft key. Note that the caller
will still be on your line and will be able to hear should you speak.
2. Dial the recipient's extension and press the Enter soft key.
3. The call leaves your phone and goes directly to that individual's
voicemail.
4. To cancel the transfer process, press the Cancel soft key to return
to the caller.
Note: When transferring in this manner, the caller ID that registers in
the recipient's voicemail is the caller ID of the incoming caller.
Services not available everywhere. Business customers only. Lumen may change, cancel or substitute products and services,
or vary them by service area at its sole discretion without notice. ©2020 Lumen Technologies. All Rights Reserved.
Making calls to
Phones in your office* Extension Dialing (2-7 digits+#)
Phones in other offices 10-digit phone number
Local 10-digit phone number
Long Distance 10-digit phone number
Toll-Free 10-digit phone number
International 011 + country code + city code + number
Operator* 0
Information** 411
TTY 711
Emergency Services*** 911
* When dialing extensions or numbers less than 10 digits, add a #
after the number to make the call go through faster.
** Information may be restricted on some phones, charges may
apply.
*** Emergency services are tied to the service address of your phone.
Blind transfer
Blind transfer does not allow you to announce the caller:
1. While on a call, press the Transfer soft key or Transfer button.
The person you're talking to is placed on hold and you hear dial
tone.
2. Press the Blind soft key.
3. Enter the extension+# or 10-digit number for the individual you
wish to transfer to.
4. The blind transfer is complete.
5. If you make a mistake or change your mind, press the Cancel
soft key, to return to the caller. This must be done before the # or
th
10 digit of a 10-digit number is entered.
Note: When transferring in this manner, the caller ID that appears to
the recipient of the transfer is the caller ID of the incoming caller.
Making a conference call
Conference up to 15 callers, including yourself:
1. While on a call, press the Conference soft key or Conference
button. The person you're talking to is placed on hold and you
receive dial tone.
2. Dial the number of the person you want to add to your call.
3. After announcing the conference, press the Conference soft key
or button to complete the conference.
4. If they don't answer or don't wish to join the call, press the Cancel
soft key to release that party and return to your original caller(s).
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