Troubleshooting - DeLonghi DINAMICA plus ECAM37095 Instructions For Use Manual

DISPLAYED MESSAGE
REPLACE WATER FILTER
PRESS OK TO START
GENERAL ALARM: REFER TO
USER MANUAL / APP
CLEANING UNDERWAY
PLEASE WAIT
20.

TROUBLESHOOTING

Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact Customer Services.
PROBLEM
The coffee is not hot.
POSSIBLE CAUSE
The water softener filter (D4) is exhausted.
The inside of the machine is very dirty.
The tubes inside the milk container (E) must be
cleaned.
Reminds you the filter (D4) must be replaced.
The machine must be descaled.
Energy saving is enabled.
The machine is connected to a device via
bluetooth.
The machine has detected impurities in its in-
ternal circuits.
POSSIBLE CAUSE
The cups were not preheated.
The infuser has cooled down because
2/3 minutes have elapsed since the last
coffee was made.
A low coffee temperature is set.
REMEDY
Press the selector corresponding to "OK" to re-
place or remove the filter, or "ESC" to carry out
the procedure later. Follow the instructions in
section "17. Water softener filter".
Clean the inside of the machine thoroughly, as
described in section "14. Cleaning". If the mes-
sage is still displayed after cleaning, contact a
customer service centre.
Turn the froth adjustment dial (E1) to CLEAN
(fig. 19).
Replace the filter or remove it as described in
section "17. Water softener filter".
The descaling procedure described in section
"15. Descaling" needs to be performed.
The machine may request descaling cycles at
very short intervals. This is normal and due to
the machine's advanced control system.
To disable the function, proceed as described in
section "6.8 Energy saving".
Wait for the machine to be ready for use again
and reselect the required beverage. Contact
Customer Services if the problem persists.
REMEDY
Warm the cups by rinsing them with hot
water (Please note: you can use the hot water
function).
Before making the coffee, heat the infuser by
rinsing using the rinse function (see section
"6.3 Rinse ").
Set a hotter coffee temperature in the menu (see
section "6.9 Coffee temperature" ).
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