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24
C
4: T
HAPTER
ROUBLESHOOTING AND
Technical Support Hotline
Technical questions about 3Com cable modems can also be
answered by technical support representatives. Regular
long distance charges will apply if you are outside the 847
area code. The hours service is available are 8:00 am - 6:00
pm CST Monday through Friday and 9:00AM until
11:00PM CST Saturday through Sunday. Dial the following
number:
If You Are Still Having Problems
Review this manual.
Call or visit your modem dealer. They may be able to
assist you.
If your dealer can't help you, contact 3Com Technical
Support. When you call, specify your modem's serial
number (see beginning of chapter 2) and the software
being used.
If You Need to Return the Modem to Us
Contact 3Com Customer Support. If the support
representative determines that you need to return the
modem, you will receive a USO (User Service Order)
number. You must have a USO number before returning
the modem to us. Ship the unit, postage paid, in a strong
box made of corrugated cardboard with plenty of packing
material. DO NOT send the modem back in the original
box. Send ONLY the modem (NOT manuals, diskettes, etc.).
Include your USO number, name, and address on the
shipping label as well as inside the package. If possible,
send the package via a courier capable of tracking the
progress of the shipment. Ship to the following address:
S
R
UPPORT
ESOURCES
847-262-2550
3Com
USO #________
Dock 15
1800 W. Central Ave.
Mount Prospect, IL 60056
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