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You may not have installed TCP/IP properly or the TCP/IP
parameters provided by your Broadband Service
Provider may not be correct for your computer.
If you are using a cable line splitter so that you can
connect the cable modem and a television at the same
time, try removing the splitter and reconnecting your
cables so that your cable modem is connected directly
to your cable wall jack. Then try reconnecting to your
BSP.
The power on my modem goes on and off sporadically. The
Cable Modem Status light never stops blinking.
You may be using the wrong power supply. Check that the
power supply you are using is the one that came with your
cable modem.
Support Resources
Internet FTP
Our FTP site provides a free library containing the same files
as the BBS site. FTP to:
World Wide Web
To visit our online support home page, log on to:
You can send a message to technical support by clicking
Contact Us in the "Site Tools" section of this Web site.
90-Day Free Installation Support
3Com offers free installation support for this product for 90
days after purchase. Please call the following toll-free
number.
After the 90-day period, refer to our regular technical
support hotline option.
ftp://consumerftp.3com.com
http://consumer.3com.com/cable/
888-877-5040
Support Resources
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