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T
ROUBLESHOOTING AND
4
S
UPPORT
Troubleshooting
I cannot access my e-mail or Internet service.
Check all connections. Make sure the cable line is
securely connected to the cable jack on the back of the
modem. Verify that the RJ-45 cable is securely plugged
into both the modem and your network interface card,
or, if you installed your cable modem via an active USB
port, that the USB cable is securely fastened to the USB
port on your computer and on the cable modem. Make
sure your power supply is properly plugged into both
the modem and a wall outlet or surge protector. If your
cable modem is properly connected, the "Cable
Modem Power", "Cable Modem Status", and "PC Link
Status Ethernet/USB" (depending again on your type of
installation) indicator lights on the front of the modem
should all be a solid color.
Press the reset button on the back of your cable
modem. You will need to use a fine-tipped instrument
(such as the tip of a ball-point pen) to press the button.
Push the button until you feel it click. Then try
reconnecting to your Broadband Service Provider (BSP).
Call your Broadband Service Provider to verify that their
service is two-way. This modem is designed for use with
two-way cable plants.
If you installed via a network interface card, try to
determine whether or not it is malfunctioning. Refer to
its documentation for troubleshooting information. If
you installed via an active USB port, verify that you have
USB enabled on your system.
Make sure that TCP/IP is the default protocol in use by
your system. See the section entitled "Configuring the
TCP/IP Protocol" for more information.
R
ESOURCES
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