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Online Technical Services
3Com offers worldwide product support 24 hours a day, 7 days a week,
through the following online systems:
World Wide Web site
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3Com FTP site
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World Wide Web Site
Access the latest networking information on the 3Com Corporation World
Wide Web site by entering the URL into your Internet browser:
http://www.3com.com/
This service provides access to online support information such as technical
documentation and software library, as well as support options ranging from
technical education to maintenance and professional services.
3Com FTP Site
Download drivers, patches, software, and MIBs across the Internet from the
3Com public FTP site. This service is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into your
FTP client:
Hostname:
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Username:
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Password:
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NOTE: A user name and password are not needed with Web browser
software such as Netscape Navigator and Internet Explorer.
Support from Your Network Supplier
If additional assistance is required, contact your network supplier. Many
suppliers are authorized 3Com service partners who are qualified to provide a
variety of services, including network planning, installation, hardware
maintenance, application training, and support services.
When you contact your network supplier for assistance, have the following
information ready:
Product model name, part number, and serial number
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A list of system hardware and software, including revision levels
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ftp.3com.com
anonymous
<your Internet e-mail address>
A Technical Support
(or
192.156.136.12
)
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