If You Need Further Assistance; Before You Contact Toshiba - Toshiba PH3064U-1EXB User Manual

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If you need further assistance

Problem(s)
The Toshiba Drive Setup
window does not appear
when I connect the drive to
my computer.
When I leave my computer
idle for a while and come
back, the drive will not work
properly.
The drive feels warm when
powered on. Is this
dangerous?
The following "Device
cannot start.Code (10)."
message displays.
After connecting the drive to
my computer the following
alert message displays:
"Hi-Speed USB device
plugged into non-Hi-Speed
USB Hub." What does this
mean?
If you need further assistance
If you have followed the recommendations in this section and are
still having problems, you may need additional technical assistance.
This section contains the steps to take to ask for help.

Before you contact Toshiba

Since some problems may be related to the operating system or the
program you are using, it is important to investigate other sources
of assistance first.
Solution(s)
The Setup window displays each time you connect the drive to
your computer with a USB cable, until you have activated all of
the applications or until you select the "Do not show the Setup
window next time" checkbox. To access the Setup window
again after disabling it:
1. Make sure the drive is connected to the computer with a
USB cable (not an eSATA cable).
2. In My Computer or Computer, right-click the Virtual CD icon
and select Open.
3. Double-click the Launch Setup icon.
Your computer may have gone into Sleep/Standby mode.
Touch any key or move the mouse to wake up the computer.
You can change the Sleep/Standby mode settings in your
computer's Power Options found in the Control Panel.
If the drive still does not work, try restarting your computer.
When in operation, the drive may feel quite warm to the touch.
This is normal.
Disconnect and re-connect the drive. Make sure your cable
connections are secure.
If the condition does not clear, contact Toshiba support.
This message displays if you connected the drive into a USB
port that only supports USB 1.1. The drive will operate at USB
1.1 speeds (up to 12 Mbps). For faster performance, connect
the drive to a computer with a USB 2.0 port.