Advertisement
To start the diagnostic program, go to the DOS prompt and change to drive A. Then insert the IBM 32X-14X
Internal IDE CD-ROM Drive Option Diskette, type CDDIAG and press Enter.
Additional Help:
The READ.ME file on the IBM 32X-14X Internal IDE CD-ROM Drive Option Diskette includes troubleshooting
hints. If you follow these instructions and still have a problem, go to Help and Service Information.
Help and Service Information:
If you have questions about your new Options by IBM product, or require technical assistance, visit the IBM
Personal Computing Web site at http://www.pc.ibm.com for information about IBM, Options by IBM, or IBM
Service and Support. Additionally, you can receive information from the IBM Automated Fax system at 1-800-
426-3395 (in Canada, call 1-800-465-3299), or from the Personal Systems Group Bulletin Board System (PSG
BBS) at
1-919-517-0001. You can also get help and information through the IBM PC HelpCenter, 24 hours a day,
seven days a week. Response time may vary depending on the number and nature of the calls received.
Marketing, installation, and configuration support through the HelpCenter will be withdrawn or made available for a
fee, at IBM's discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.
During the warranty period, assistance for replacement or exchange of defective components is available. In
addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location.
Your technical support representative can help you determine the best alternative.
Before calling IBM technical support, try to solve the problem by using the information in "Problem Solving." If
you are unable to solve the problem yourself, this section contains information on how to reach your IBM
technical support representative.
Online technical support is available during the life of your product. Online assistance can be obtained
through the IBM Personal Computing Automated Fax System, the Personal Computing Web page, and the
PSG
Electronic Bulletin Board System.
Preparing for the Call:
To assist the technical support representative, have available as much of the following information as
possible:
- Option name, description and serial number (if any.)
- Option and or Field Replaceable Unit (FRU) part numbers.
- Proof of purchase.
- Computer manufacturer, model, serial number (if IBM) and manual.
- Exact wording of the error message (if any.)
- Description of the problem.
- Hardware and software configuration information for your system.
- If possible, be at your computer. Your technical support representative might want to walk you through the
problem during the call.
Placing the Call to IBM:
If you call 90 days or more after the date of withdrawal or after
your warranty has expired, you might be charged a fee.
For the support telephone number and support hours by country, refer
to the following table or to the enclosed technical support insert.
If the number is not provided, contact your IBM reseller or IBM
marketing representative.
Advertisement
