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IBM PS/2 CL57 SX Hardware Maintenance Reference

IBM PS/2 CL57 SX Hardware Maintenance Reference

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IBM PS/2 Model CL57 SX HMS
FRONT
PICTURE 1
March 19, 1992
This booklet contains procedures for isolating problems to a FRU, a
Symptom-to-FRU Index, and a parts listing for the IBM Personal System/2
Model CL57 SX.
This pamphlet is intended to be used with the IBM Personal System/2
Hardware Maintenance Reference manual (part number 15F2190, form number
S15F-2190-00) and the IBM Personal System/2 Hardware Maintenance Service
manual (part number 15F2200, form number S15F-2200-00).
Part Number 41G8696
Form Number S10G-4420-01
¦ Copyright IBM Corp. 1992
FRONT - 1

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Summary of Contents for IBM PS/2 CL57 SX

  • Page 1 Symptom-to-FRU Index, and a parts listing for the IBM Personal System/2 Model CL57 SX. This pamphlet is intended to be used with the IBM Personal System/2 Hardware Maintenance Reference manual (part number 15F2190, form number S15F-2190-00) and the IBM Personal System/2 Hardware Maintenance Service manual (part number 15F2200, form number S15F-2200-00).
  • Page 2 Such references or information must not be construed to mean that IBM intends to announce such IBM products, programming, or services in your country. Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM Marketing Representative.

  • Page 3: Table Of Contents

    IBM PS/2 Model CL57 SX HMS Table of Contents CONTENTS Table of Contents FRONT_1 Safety Information CONTENTS Table of Contents FRONT_2 Notices FRONT_2.1 Trademarks and Service Marks General Checkout Installed Devices List Undetermined Problem Hard Disk Partition Restoring the Partition...

  • Page 4: Front_2 Notices

    Notices FRONT_2 Notices References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program or service is not intended to state or imply that only IBM's product, program, or service may be used.

  • Page 5: Front_2.1

    Trademarks and Service Marks FRONT_2.1 Trademarks and Service Marks The following terms, denoted by an asterisk (*) in this publication, are trademarks of the IBM Corporation in the United States and/or other countries: Personal System/2. ¦ Copyright IBM Corp. 1992...

  • Page 6: General Checkout

    IBM PS/2 Model CL57 SX HMS General Checkout 1.0 General Checkout The diagnostic tests are intended to test only IBM (*) products. Non-IBM products, prototype cards, or modified options can give false errors and invalid system responses. Warning: Drives in the system you are servicing might have been rearranged or the drive startup sequence might have been altered.
  • Page 7 IBM PS/2 Model CL57 SX HMS Automatic Configuration 1.1 Automatic Configuration Warning: A customized setup configuration (other than default settings) may exist on the system you are servicing. Running Automatic Configuration may alter those settings. Note the current configuration settings (using the View Configuration option) and verify that the settings are in place when service is complete.
  • Page 8 IBM PS/2 Model CL57 SX HMS How to Diagnose Combined FRUs 1.2 How to Diagnose Combined FRUs If an adapter or device consists of more than one FRU, an error code may be caused by any of the FRUs. Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change.
  • Page 9 IBM PS/2 Model CL57 SX HMS How to Use Error Messages 1.3 How to Use Error Messages Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code.
  • Page 10 IBM PS/2 Model CL57 SX HMS How to Cancel the Power-On Password 1.4 How to Cancel the Power-On Password To cancel the power-on password, do the following: Power-off the system. Remove the keyboard and the top cover. Identify the password-override connector on the system board.
  • Page 11 IBM PS/2 Model CL57 SX HMS How to Cancel the Power-On Password screen to advance to the Main Menu. If you cannot advance to the Main Menu, go to "Symptom-to-FRU Index" in topic 11.0. - or - If that does not correct the problem, go to"Undetermined Problem" in topic 3.0 .
  • Page 12 IBM PS/2 Model CL57 SX HMS How to Cancel the Power-On Password -------------------------------------------------------------------------- ¦ Copyright IBM Corp. 1992 1.4 - 3...

  • Page 13: Installed Devices List

    IBM PS/2 Model CL57 SX HMS Installed Devices List 2.0 Installed Devices List The Installed Devices List shows the presence of devices on the system. If an adapter or device is missing from the list, you may have one of the following conditions.

  • Page 14: Undetermined Problem

    IBM PS/2 Model CL57 SX HMS Undetermined Problem 3.0 Undetermined Problem You are here because the diagnostics tests did not identify the failing FRU. Check the power supply in use (see "Power Supply" in topic 5.0). If the power supply is operating correctly, return here and continue with the following procedure.

  • Page 15: Hard Disk Partition

    IBM PS/2 Model CL57 SX HMS Hard Disk Partition 4.0 Hard Disk Partition A protected partition on the hard disk contains the system configuration data set, system setup programs, and customer and advanced diagnostics. System setup and diagnostic programs can be loaded from this partition by...
  • Page 16 IBM PS/2 Model CL57 SX HMS Restoring the Partition 4.1 Restoring the Partition If a system or hard disk problem prevents system setup or diagnostic programs from being loaded from the protected partition, load and run the programs from the Reference Diskette.

  • Page 17: Power Supply

    IBM PS/2 Model CL57 SX HMS Power Supply 5.0 Power Supply As the battery packs and backup battery have a given lifespan, having spares of these batteries on hand can eliminate problems. When one of these batteries is suspected of failing, the spare can be used in its place.
  • Page 18 IBM PS/2 Model CL57 SX HMS Power Supply Numeric keypad Math coprocessor Mouse External display. - Go to Step 010. -------------------------------------------------------------------------- +---+ ¦010¦ +---+ - Plug in the AC adapter and power-on the system. DOES ANY INDICATOR REMAIN ON? ¦...

  • Page 19: Checking The Ac Adapter

    IBM PS/2 Model CL57 SX HMS Power Supply voltage converter. If the status differs or replacing the voltage converter does not correct the problem, go to "Undetermined Problem" in topic 3.0. -------------------------------------------------------------------------- Subtopics 5.1 Checking the AC Adapter 5.2 Checking the Battery Packs 5.3 Checking the Backup Battery...
  • Page 20 IBM PS/2 Model CL57 SX HMS Checking the AC Adapter 5.1 Checking the AC Adapter If the Power-On indicator is not on, check the power cord of the AC adapter for proper installation and continuity. If any noise can be heard from the AC adapter when it is plugged into line voltage, replace the AC adapter with a new one.
  • Page 21 IBM PS/2 Model CL57 SX HMS Checking the Battery Packs 5.2 Checking the Battery Packs Remove each battery pack and measure the voltage at the battery terminals between (+) and (-). PICTURE 4 +------------------------------------------------------------------------+ ¦ Terminal ¦ Voltage (V dc) ¦...
  • Page 22 IBM PS/2 Model CL57 SX HMS Checking the Backup Battery 5.3 Checking the Backup Battery Remove the keyboard and the top cover. Disconnect the battery connector from the system board. Measure the voltage of the backup battery. PICTURE 5 +------------------------------------------------------------------------+ ¦...

  • Page 23: Printer

    IBM PS/2 Model CL57 SX HMS Printer 6.0 Printer Make sure the printer is properly connected and powered on. Run the printer self-test. If the printer self-test does not run correctly, the problem is in the printer. Refer to the printer service manual.

  • Page 24: Lcd Panel

    IBM PS/2 Model CL57 SX HMS LCD Panel 7.0 LCD Panel If missing or discolored dots appear on the LCD panel, carefully read the following note and determine whether you should replace the LCD panel. +--- Important ------------------------------------------------------+ ¦ ¦...

  • Page 25: Keyboard

    IBM PS/2 Model CL57 SX HMS Keyboard 8.0 Keyboard If the system has no response when the numeric keypad is used: Disconnect the numeric keypad from the system. Repeat the failing operation. If the problem does not reappear, replace the numeric keypad.

  • Page 26: External Display Self-Test

    IBM PS/2 Model CL57 SX HMS External Display Self-Test 9.0 External Display Self-Test If the display problem occurs only when using an external display, use the following instructions to correct the problem. If the screen is rolling, replace the display.

  • Page 27: Memory

    IBM PS/2 Model CL57 SX HMS Memory 10.0 Memory Customer diagnostics can eliminate defective memory so no memory error code appears at power-on reset. After you replace a defective memory module on the system board or IC DRAM card, run Automatic configuration.

  • Page 29: Symptom-To-Fru Index

    IBM PS/2 Model CL57 SX HMS Symptom-to-FRU Index 11.0 Symptom-to-FRU Index The Symptom-to-FRU Index lists error symptoms and possible causes. most likely cause is listed first. Always begin with "General Checkout" in topic 1.0. This index also can be used to help you decide which FRUs to have available when servicing a system.
  • Page 30 IBM PS/2 Model CL57 SX HMS No-Beep Symptoms 11.1 No-Beep Symptoms Note: A no beep symptom can be caused by incorrect volume setting of the speaker. Set the speaker volume to its maximum position. +------------------------------------------------------------------------+ ¦ Symptom/Error ¦ FRU/Action ¦...
  • Page 31 IBM PS/2 Model CL57 SX HMS Beep Symptoms 11.2 Beep Symptoms +------------------------------------------------------------------------+ ¦ Symptom/Error ¦ FRU/Action ¦ +------------------------------------+-----------------------------------¦ ¦ Continuous beep. ¦ System Board ¦ +------------------------------------+-----------------------------------¦ ¦ Repeating short beeps. ¦ Keyboard ¦ ¦ (See "Keyboard" in topic 8.0 ¦ Keyboard Control Card ¦...
  • Page 32 IBM PS/2 Model CL57 SX HMS Miscellaneous Symptoms 11.3 Miscellaneous Symptoms +------------------------------------------------------------------------+ ¦ Symptom/Error ¦ FRU/Action ¦ +------------------------------------+-----------------------------------¦ ¦ LCD too dark, unable to adjust ¦ LCD Panel ¦ ¦ contrast or brightness. ¦ Regulator ¦ ¦ (See "LCD Panel" in topic 7.0 ¦...
  • Page 33 IBM PS/2 Model CL57 SX HMS Miscellaneous Symptoms ¦ Real-time clock inaccurate. ¦ Backup Battery ¦ ¦ (See "Checking the Backup Battery" ¦ System Board ¦ ¦ in topic 5.3 before replacing any ¦ ¦ ¦ FRUs.) ¦ ¦ +------------------------------------+-----------------------------------¦...
  • Page 34 IBM PS/2 Model CL57 SX HMS Numeric Error Codes 11.4 Numeric Error Codes +------------------------------------------------------------------------+ ¦ Symptom/Error ¦ FRU/Action ¦ +------------------------------------+-----------------------------------¦ ¦ 00010200, 00010300, 00010400, ¦ System Board ¦ ¦ 00010700 ¦ ¦ +------------------------------------+-----------------------------------¦ ¦ 00010800 ¦ System Board ¦ ¦...
  • Page 35 IBM PS/2 Model CL57 SX HMS Numeric Error Codes ¦ ¦ Keyboard or Numeric ¦ ¦ ¦ Keypad ¦ +------------------------------------+-----------------------------------¦ ¦ 00030600 ¦ Keyboard or Numeric ¦ ¦ ¦ Keypad ¦ ¦ ¦ Auxiliary Input Device ¦ ¦ ¦ Keyboard Control Card ¦...
  • Page 36 IBM PS/2 Model CL57 SX HMS Numeric Error Codes ¦ ¦ System Board ¦ ¦ ¦ Keyboard Control Card ¦ +------------------------------------+-----------------------------------¦ ¦ 0137XXXX ¦ Serial Adapter ¦ ¦ ¦ System Board ¦ ¦ ¦ Communication Adapter ¦ ¦ ¦ Holder ¦...

  • Page 37: How To Use This Parts Catalog

    IBM PS/2 Model CL57 SX HMS How To Use This Parts Catalog 12.0 How To Use This Parts Catalog INDEX REFERENCE NUMBERS: Refer to the illustrations for the index reference numbers that are listed in the left margin of the parts listing.

  • Page 38: System Overview

    IBM PS/2 Model CL57 SX HMS System Overview 13.0 System Overview PICTURE 7 ¦ Copyright IBM Corp. 1992 13.0 - 1...

  • Page 39: Parts

    IBM PS/2 Model CL57 SX HMS Parts 14.0 Parts Index System Unit Frame, Keyboard 07G1393 Bezel, LCD 07G1391 LCD Panel 95F4080 Cover, LCD Rear 07G1392 Cable, LCD 07G1384 Speaker 07G1229 Indicator Card 07G1375 Support, Indicator Card 07G1398 Top Cover 07G1390...
  • Page 40 IBM PS/2 Model CL57 SX HMS Parts Keyboard French 1397927 German 1397926 Italian 1397928 Spanish 1397929 U.K. English 1397925 U.S. English 1397750 Numeric Keypad French 95F6313 German 95F6314 Italian 95F6316 Spanish 95F6315 U.K. English 95F5741 U.S. English 95F5741 8503 Monochrome Display (with Tilt /Swivel Stand)
  • Page 41 IBM PS/2 Model CL57 SX HMS Parts Power Cords PICTURE 8 Index Power Cords Warning: Use the power cord certified for your country. Power Cord, System Unit, for: 6952301 Colombia, U.S., Venezuela Power Cord, System Unit, for: 65F0031 Japan (3-pin)
  • Page 42 IBM PS/2 Model CL57 SX HMS Parts -------------------------------------------------------------------------- -------------------------------------------------------------------------- Printed in the United States of America ¦ Copyright IBM Corp. 1992 14.0 - 4...

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