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Troubleshooting
One of the messages below appears:
"The device firmware needs repairs. Please connect to PC and repair firmware with recovery
utility. Device will be turned off." or " The device database needs repairs. Please connect to PC
and rebuild database with recovery utility. Device will be turned off."
The message "Loading" appears and the device does not operate when you turn on the
power.
File search does not work properly in the Menu Library.
Refer to "Using Recovery Utilities"
The player doesn't work. There is nothing showing on the display panel.
Reset the Player
Connect the charger.
Make sure the Hold switch is in the off position.
There is no sound even if I press the Play button in Music mode.
Check if there are MP3 or WMA files on the player.
Non-playable file formats (e.g. MPEG1 LAYER 1 file) cannot be played.
Files that have been downloaded without using the WMP10 cannot be played.
I cannot download files.
Check the battery's power level.
Check if the driver is installed correctly on your PC.
Reinstall the software from the installation CD.
Check the USB connection between the player and your PC.
Check if there is the "unplug/eject" or "Safely Remove Hardware" icon located in your icon tray
at the bottom of your screen.
Cannot view image files.
Files downloaded without using Multimedia Studio cannot be viewed on the screen.
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The Backlight is off.
Please check the Backlight settings.
Backlight is automatically disabled for longer playback in case of low battery power.
The playback time display during playback does not seem right.
Check if you are not playing a VBR (Variable Bit Rate) file. VBR files are only partially supported.
The LCD window is too dark.
Check the contrast in the Menu.
Please check if the player is in power save mode.
During playback, some unknown characters are displayed on the display panel.
Unsupported languages will be indicated by an asterisk ( ).
A "/Noartist/Noalbum" file path appears on the playback screen in place of the
selected music file's song title.
There is no ID3 tag information for the music file. Edit the song title, artist, and album
information of the song.
It takes a long time when I search songs by Song Title, Artist, or Album.
If there are many music files on your player, it may take longer to read them .
Troubleshooting
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