Fax Problems; Samsung Scan Manager Problem; Common Windows Problems - Samsung SCX-4623FN User Manual

Fax problems

CONDITION
The machine is not • Unplug the power cord and plug it in again.
working, there is no
• Ensure that there is power being supplied to
display, or the
the electrical outlet.
buttons are not
working.
No dial tone. • Check that the phone line is properly
connected.
• Check that the phone socket on the wall is
working by plugging in another phone.
The numbers stored Make sure that the numbers are stored in
in memory do not memory correctly. Print an Address Book list
dial correctly. (See "Setting up address book" on page 75).
The original does • Make sure that the paper is not wrinkled and
not feed into the you are inserting it in correctly. Check that the
machine. original is the right size, not too thick or thin.
• Make sure that the document feeder is firmly
closed.
• The document feeder rubber pad may need to
be replaced. Contact a service
representative.
Faxes are not • The receiving mode should be set to fax.
received
• Make sure that there is paper in the tray.
automatically.
• Check to see if the display shows any error
message. If it does, clear the problem.
The machine does • Make sure that the original is loaded in the
not send. document feeder or on the scanner glass.
• Check the fax machine you are sending to, to
see if it can receive your fax.
The incoming fax • The fax machine sending you the fax may be
has blank spaces or faulty.
is of poor-quality.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• A toner cartridge has reached its estimated
cartridge life. Replace the toner cartridge
(See "Replacing the toner cartridge" on
page 107).
Some of the words The fax machine sending the fax had a
on an incoming fax temporary document jam.
are stretched.
There are lines on Check your scan unit for marks and clean it (See
the originals you "Cleaning the scan unit" on page 89).
sent.
SUGGESTED SOLUTIONS
Troubleshooting_ 104
CONDITION
The machine dials a The other fax machine may be turned off, out of
number, but the paper, or cannot answer incoming calls. Speak
connection with the with the other machine operator and ask her/him
other fax machine to solve out the problem.
fails.
Faxes do not store in There may not be enough memory space to
memory. store the fax. If the display indicating the
memory status shows, delete any faxes you no
longer need from the memory, and then try to
store the fax again. Call for service.
Blank areas appear You may have chosen the wrong paper settings
at the bottom of in the user option setting. For details about
each page or on paper settings, see "Setting the paper size and
other pages, with a type" on page 50.
small strip of text at
the top

Samsung Scan Manager Problem

CONDITION
Samsung Scan Check your system requirements. Samsung
Manager does not Scan Manager works in Windows and Mac OS
work. (See "System requirements" on page 30).

Common Windows problems

CONDITION
"File in Use" Exit all software applications. Remove all
message appears software from the printer's startup group, then
during installation. restart Windows. Reinstall the printer driver.
"General Protection Close all other applications, reboot Windows
Fault", "Exception and try printing again.
OE", "Spool 32", or
"Illegal Operation"
messages appear.
"Fail To Print", "A These messages may appear during printing.
printer timeout error Just keep waiting until the machine finishes
occurred" messages printing. If the message appears in standby
appear. mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Refer to Microsoft Windows User's Guide that came with your
computer for further information on Windows error messages.
SUGGESTED SOLUTIONS
SUGGESTED SOLUTION
SUGGESTED SOLUTIONS