Test Your Internet Connection; Troubleshooting - ZyXEL Communications ZyXEL ZyWALL 2 Quick Start Manual

WAN MAC Address
Select Factory Default to use the factory assigned default MAC address. Alternatively, select Spoof this Computer's MAC
address - IP Address and enter the IP address of the computer on the LAN whose MAC address you are cloning.

Test Your Internet Connection

Launch your web browser and navigate to www.zyxel.com. You don't need a dial-up program such as Dial
Up Networking. Internet access is just the beginning. Refer to the User's Guide for more detailed
information on the complete range of ZyWALL features.
PROBLEM
None of the Make sure that you have the correct power adapter connected to the ZyWALL and plugged in to an
LEDs turn on appropriate power source. Check all cable connections.
when you turn
If the LEDs still do not turn on, you may have a hardware problem. In this case, you should contact
on the ZyWALL.
your local vendor.
Cannot access Check the cable connection between the ZyWALL and your computer or hub. Refer to the Rear Panel
the ZyWALL section for details.
from the LAN.
Ping the ZyWALL from a LAN computer. Make sure your computer Ethernet card is installed and
functioning properly.
Cannot ping any If the LAN LEDs are off, check the cable connections between the ZyWALL and your LAN computers.
computer on the
Verify that the IP address and subnet mask of the ZyWALL and the LAN computers are in the same
LAN.
IP address range.
ZyWALL 2

Troubleshooting

CORRECTIVE ACTION
8
WAN IP Address Assignment
Select Get automatically from ISP if
your ISP did not assign you a fixed IP
address. Select Use fixed IP address
if the ISP assigned a fixed IP address
and then enter your IP address and
subnet mask in the next two fields.
Enter the gateway IP address in this
field (if provided) when you select Use
Fixed IP Address.
DNS Server Assignment
Select Get automatically from ISP if
your ISP does not give you DNS
server addresses.
If you selected the Use fixed IP
address – Primary/Secondary DNS
Server option, enter the provided
DNS addresses in these fields.