Chapter 5 Troubleshooting; Problems Starting The Zyxel Utility Program; Problem With The Link Status; Table 19 Troubleshooting Starting Zyxel Utility Program - ZyXEL Communications ZyXEL Prestige 202 User Manual

This chapter covers potential problems and the possible remedies. After each problem
description, some instructions are provided to help you to diagnose and to solve the problem.

5.1 Problems Starting the ZyXEL Utility Program

Table 19 Troubleshooting Starting ZyXEL Utility Program

PROBLEM
Cannot start the
ZyXEL Wireless
LAN Utility
The ZyXEL Utility
icon does not
display.

5.2 Problem with the Link Status

Table 20 Troubleshooting Link Quality

PROBLEM
The link quality
and/or signal
strength is poor all
the time.

Chapter 5 Troubleshooting

Troubleshooting
CORRECTIVE ACTION
Make sure the ZyXEL M-202 is properly inserted and the LED is on.
Use the Device Manager to check for possible hardware conflicts. Click Start,
Settings, Control Panel, System, Hardware and Device Manager. Verify the
status of the ZyXEL M-202 under Network Adapter. (Steps may vary depending
on the version of Windows).
Install the ZyXEL M-202 in another computer.
If the error persists, you may have a hardware problem. In this case, you should
contact your local vendor.
If you install the Funk Odyssey Client software on the computer, uninstall (remove)
both the Funk Odyssey Client software and ZyXEL utility, and then install the
ZyXEL utility again after restarting the computer.
CORRECTIVE ACTION
Search and connect to another AP with a better link quality using the Site Survey
screen.
Move your computer closer to the AP or the peer computer(s) within the
transmission range.
There may be too much radio interference (for example microwave or another AP
using the same channel) around your wireless network. Relocate or reduce the
radio interference.
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