Troubleshooting - ZyXEL Communications Prestige 2002 Series Quick Start Manual

5 Troubleshooting

PROBLEM
None of the LEDs turn
on.
Cannot access the
Prestige from the
computer connected
to the PC port.
Accessing the wrong
Prestige 2002 when
using the
management IP
address for access.
Cannot access the
Internet.
Prestige 2002 Series
CORRECTIVE ACTION
Make sure that you have the correct power adaptor connected to the Prestige and an
appropriate power source. Make sure that the power source is turned on.
Check all cable connections.
If the LEDs still do not turn on, you may have a hardware problem. In this case, you
should contact your local vendor.
Check the cable connection from your computer to the Prestige.
If the Prestige's IP address (or management IP address) has changed, then enter the
new one as the web site address. Do the following to check the Prestige's IP address.
1 Pick up your phone's receiver.
2 Press "****" on your phone's keypad and wait for the message that says you are in
the configuration menu.
3 Press "5" followed by the # key.
4 Listen to the IP address and make a note of it.
5 Hang up the receiver.
Make sure your computer's IP address is in the same subnet as the Prestige's IP address
or management IP address (see
Ping the Prestige. In the computer, click Start, (All) Programs, Accessories and then
Command Prompt. In the Command Prompt window, type "ping" followed by the
Prestige's IP address (192.168.5.1 is the default management IP address) and then
press [ENTER]. The Prestige should reply. Otherwise, make sure your computer's
Ethernet adapter is installed and functioning properly and then refer to
Use Internet Explorer 6.0 and later or Netscape Navigator 7.0 and later with JavaScript
enabled.
Make sure you enter the password correctly (the field is case sensitive).
If you've changed the Prestige's password and forgotten it, use the RESET button. Press
the button in for about 10 seconds (or until the PWR LED starts to blink), then release it.
It returns the Prestige to the factory defaults (password is 1234, LAN IP address
192.168.1.1 etc.).
This problem may occur if you have more than one Prestige 2002 on the same LAN.
Disconnect your Prestige 2002 from the network and connect directly through the
Prestige 2002's PC port. You may also need to delete your computer's ARP table entry
for the Prestige 2002's IP address (see above).
Verify your settings in the ETHERNET screen. Make sure you entered the correct user
name and password if you are using PPPoE.
Section 2).
13
Section 2.