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Frequently asked questions
Q. How do I determine if AT&T MetroCell is right for
my location?
A. If your business is located within an area in which AT&T
is licensed to provide cellular service and your indoor
signal strength is two bars or less, AT&T MetroCell may be a
good solution for you. AT&T MicroCell is designed for four
simultaneous sessions while AT&T MetroCell is designed
for up to 32. Coverage for AT&T MicroCell is 5,000 square
feet while AT&T MetroCell is up to 15,000 square feet per
device, depending on building layout and construction.
Please speak with your AT&T Account Representative to
learn about device requirements
Q. What changes will I notice to my mobile service
once I install AT&T MetroCell?
A. A call made through AT&T MetroCell will have improved
signal strength, coverage, and clarity.
Q. How many simultaneous calls or data sessions
are possible with my AT&T MetroCell?
A. The Alcatel-Lucent 9363 model of the AT&T MetroCell
supports 32 simultaneous users.
Q. What kind of handset will work with AT&T
MetroCell?
A. Any AT&T 3G, 4G, or 4G/LTE handset should work with
AT&T MetroCell.
Q. What is an AT&T MetroCell Approved User List?
A. An Approved User List restricts access to the MetroCell
to an authorized list of up to 1,500 AT&T wireless users
(phone numbers) of the owner's choosing. Multiple (up to
3) MetroCells at the same location share a single Approved
User List.
Q. What is open mode?
A. Open mode is one of two AT&T MetroCell device modes
of operation (the other type being closed mode). With open
mode, any AT&T wireless user within range of the AT&T
MetroCell device can place calls or access data through it.
Q. What is closed mode?
A. Closed mode is one of two AT&T MetroCell device modes
of operation (the other type being open mode). With closed
mode, only AT&T wireless users specified on an Approved
User List can use the AT&T MetroCell device.
Q. What is a Group?
A. A Group means that one or more AT&T MetroCells at the
same address work together in handing off communication
between them. The AT&T MetroCell Group shares the same
AT&T MetroCell User Guide • February 2016
Getting started
There are two steps to get started with your MetroCell:
Install your MetroCell
❶
Installation involves mounting the MetroCell on a wall near
the ceiling, connecting it to your LAN, and providing power.
The AT&T MetroCell Quick Start Guide provides
instructions for a simple installation. The AT&T MetroCell
Installation Guide provides more complete instructions.
Both of these documents are provided with the MetroCell,
and both are available at att.com/metrocell.
You can either do this yourself or order professional
installation through your AT&T representative. There is an
additional one-time charge for professional installation.
Activate your MetroCell
❷
Activating your MetroCell involves registering it with the
AT&T wireless network and establishing communication.
These and other functions are performed on the MetroCell
website: go to
att.com/metrocell
MetroCell.
Detailed instructions on activation and other functions you
can perform on the MetroCell website are described in the
following pages.
and select Manage My
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Troubleshooting
