Table of Contents
Troubleshooting
Related Manuals for Alcatel-Lucent AT&T 9363 Metro Cell
Summary of Contents for Alcatel-Lucent AT&T 9363 Metro Cell
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Page 1: Table Of Contents
AT&T MetroCell User Guide For the following MetroCell model: Alcatel-Lucent 9363 Metro Cell - Indoor (v2 1900/850 MHz) Contents Welcome! Customer responsibilities Getting to know your AT&T MetroCell Frequently asked questions Getting started Using the AT&T MetroCell website MetroCell product page (att.com/metrocell) -
Page 2: Welcome
Welcome! Getting to know your AT&T MetroCell Thank you for your purchase of an AT&T MetroCell. You are The AT&T MetroCell is an Alcatel-Lucent 9363 Metro Cell – on your way towards improving your location’s in-building Indoor. cellular coverage. Here’s what the device looks like, with names of parts &... -
Page 3: Frequently Asked Questions
Manage My are possible with my AT&T MetroCell? MetroCell. A. The Alcatel-Lucent 9363 model of the AT&T MetroCell Detailed instructions on activation and other functions you supports 32 simultaneous users. can perform on the MetroCell website are described in the following pages. -
Page 4: Using The At&T Metrocell Website
Using the AT&T MetroCell website Authentication The AT&T MetroCell website has a host of tools to help you The Manage My MetroCell portion of the website is manage your MetroCell, including: restricted to users with AT&T Premier usernames for Telecom Managers or Billing Account Number (BAN) •... -
Page 5: Manage My Metrocell Page
Manage my MetroCell page Before you activate any MetroCell in a particular group, the address of the group is not shown on the Manage My The Manage My MetroCell page is your entry to many tools MetroCell page. Instead, the group is listed under the which you can use to activate and manage your MetroCell. -
Page 6: E911 Address
Additional registration information After completing the address entries, you will be asked to enter additional information on the device: • Serial number of the MetroCell, found on the device label or shipping label • An easy-to-remember “nickname” that you assign •... -
Page 7: Metrocell Device Settings Page
MetroCell device settings page Approved user list Once a MetroCell has been activated, various The Approved User List page enables you to create and characteristics can be viewed and updated on the manage an Approved User List. If the MetroCell has been MetroCell Device Settings page. - Page 8 Appendix A: Local transport requirements Appendix B: Bandwidth guidelines Confirm the following router/switch settings prior to Customer is responsible for providing connectivity to the activating your AT&T MetroCell: Internet. • DHCP is ON The required bandwidth will depend on the number of simultaneous users you want to be able to support and •...
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Page 9: Appendix A: Lan Configuration Requirements
Appendix C: Troubleshooting guide After completing installation and activation of the MetroCell, if the signal strength you receive on your handset has not improved or you are unable to make calls or use data applications, follow the steps outlined in this appendix. -
Page 10: Steps To Perform Led Troubleshooting
Steps to perform LED troubleshooting Step 1 – MetroCell power LED Then The Power LED on the Met- Power is OK, skip to Step 2. roCell is ON The Power LED on the Met- Check the source of power to the MetroCell, including: roCell is OFF •... -
Page 11: Warranty
Step 4 – GPS LED Then GPS location verification was successful. No action is required. The GPS LED is ON The GPS LED is OFF GPS lock was not achieved but other means will be used to validate location. GPS location check is in progress. Wait until location check is completed (up to 30 The GPS LED is BLINKING minutes).