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Warranty terms and conditions
1. All terms of this warranty are effective from the date of installation. The attending service person
reserves the right to verify this date.
2. All Rinnai appliances must be installed, commissioned, serviced, repaired and removed in
accordance with the manufacturer's installation instructions, local regulations, and municipal
building codes by persons authorised by local regulations to do so.
3. All appliances must be operated and maintained in accordance with manufacturer's operating
instructions.
4. The warranty applies only to the components supplied by Rinnai. It does not apply to components
supplied by others, such as, isolating valves, electrical switches, pipe work, electrical cables, fuses,
and where applicable components supplied by others, but not limited to these.
5. Where the appliance has not been sited in accordance with the installation instructions or installed
such that normal service access is difficult, a service charge will apply. If at the discretion of the
attending service person the installation is deemed illegal or access is dangerous, service will be
refused. Any work required to gain reasonable access to the appliance will be chargeable by the
attending service person (for example, removal of cupboards, doors, walls, or the use of special
equipment to move components, but not limited to these).
6. Where a failed component is replaced under warranty, the balance of the original appliance warranty
will remain effective. The replacement part or appliance does not carry a new warranty.
7. Rinnai reserve the right to transfer functional components from defective appliances if they are
suitable.
8. Rinnai reserve the right to have the installed product returned to the factory for inspection.
9. Where the water heater is installed outside the metropolitan area or further than 40 km from a
Rinnai authorised service centre, travel costs shall be the owner's responsibility.
Warranty exclusions
The following exclusions may cause the warranty to become void and will result in a service charge and
costs of parts (if required).
1. Accidental damage and acts of God.
2. Failure due to abuse or misuse, improper maintenance or improper storage.
3. Failure due to incorrect or unauthorised installations.
4. Failure or damage caused by alterations, service or repair work carried out by persons other than
those authorised by Rinnai.
5. Where the water heater has failed directly or indirectly as a result of poor water quality outside the
limits specified.
6. Where it is found that there is no fault with the appliance and the issue is related to the installation or
is due to the failure of electric or gas supplies.
7. Subject to any statutory provisions to the contrary, Rinnai does not accept:
a. liability for consequential damage or any incidental expenses resulting from any breach of the
warranty,
b. claims for damage to building or any other consequential loss either directly or indirectly due to
leaks or any other faults.
Low pressure indoor copper owner and installer guide: 20733-C 03-13 | 17
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