Troubleshooting - LG KG190 Service Manual

3.7. Troubleshooting

The user is given the following information and advised to contact the dealer if the problems persist:
Problem
Telephone will not
switch on
Extremely short battery
life for a new battery
pack
Short battery life for an
old battery pack
The battery level
indicator does not
light when charging
Calls cannot be made
Calls cannot be made
from Fixed Dial Stored
Calls cannot be received
Emergency calls cannot
be made
Telephone numbers
Cannot be recalled
Cause
The network in use and the
condition of the battery pack
can affect battery life.
The battery pack was worn
out.
If a battery is deeply
discharged it will take a short
time before there is sufficient
owner in the telephone to
light the battery level
indicator .
The telephone is locked.
Outgoing calls are barred.
The telephone is not
registered to a network.
The telephone is not
switched on.
Incoming calls are barred.
The telephone is not
registered to a network.
User's phone is not in a
GSM coverage area.
The telephone is locked.
Fixed Dial is switched on
Remedy
Check that the battery pack is fully charged
and correctly connected to the telephone.
Avoid areas of poor reception. Ensure
batteries are fully charged.
Replace with a new one.
Leave to charge for several minutes in
temperatures between +5°C and + 35°C.
Unlock the telephone
(Menu: Setting: security setup: Phone
Lock).
Disable the outgoing call barring
(Menu: Setting: security setup: Barred dials)
(Menu: Setting: call setup: call barring)
Move to a coverage area and operate the
telephone after it has registered with a
network.
Check that SIM supports Fixed Dial Check
if the Fixed Dial is switched on (Menu:
Setting: security setup: Fixed dials). Check
the telephone number is stored in the Fixed
Dial.
Switch the telephone on.
Disable the incoming call barring
(Menu: Setting: security setup: Barred dials)
(Menu: Setting: call setup: call barring)
Move to a coverage area and operate the
telephone after it has registered with a
network.
Check that the antenna symbol
displayed. Move to coverage area and
operate the telephone when the antenna
symbol is displayed.
Unlock the telephone
(Menu: Setting: security setup: Phone lock).
Switch off Fixed Dial
(Menu: Setting: security setup: Fixed dials).
is
21