Philips 4300 Series User Manual page 21

Error Problem
code
04 The brew group is not
positioned correctly.
05 There is air in the
water circuit.
The AquaClean filter
was not prepared
properly before
installation or it is
clogged.
11 Machine needs to
adjust to room
temperature
14 The machine is
overheated.
Troubleshooting table
This chapter summarizes the most common problems you could encounter with the machine.
Support videos and a complete list of frequently asked questions are available on
https://www.usa.philips.com/c-e/ho/coffee/coffee-troubleshooting.html. If you are unable
to solve the problem, contact the Consumer Care Center in your country. For contact details,
see the warranty leaflet.
Problem
There are some coffee
residues inside my
new coffee machine.
Possible solution
Switch off the machine. Remove the brew group and
reinsert it. Make sure that the brew group is in the correct
position before you insert it. Consult chapter 'Handling
the brew group or visit https://www.usa.philips.com/c-
m-ho/coffee/your-philips-espresso-machine for
detailed video instructions. Then switch the machine on
again.
Restart the machine by switching it off and on again. If
this works, dispense 2-3 cups of hot water. Descale the
machine if you have not done so for a longer period of
time.
Remove the AquaClean filter and try again to brew a
coffee. If this works, make sure that the AquaClean filter is
prepared properly before you place it back. Put the
AquaClean filter back into the water tank. If this still does
not work, the filter might be clogged and needs to be
replaced.
Allow some time for the machine to adjust from
transport/outdoor temperature to room temperature.
Switch off the machine for 30 minutes and switch it on
again. If this does not work, contact the Consumer Care
Center in your country. For contact details, see the
warranty leaflet.
Switch the machine off and switch it back on again after
30 minutes.
Cause
This machine has been
tested with coffee.
Solution
Although it has been carefully
cleaned, there may be some coffee
residues left. However, the machine
is absolutely new.
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